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Great Purchase - R Noack
My mother n law was looking for a new vehicle. I checked the local dealers and 1 other out of town dealer. A friend suggested Ryan Ford and Mark Jones. I looked at the available Escapes on their website and picked the one I thought she would like. I spoke to Mark and gave him the stock number. He gave me a price that beat all others. I even had one of the other dealers call me and ask if I had made a decision. He tried to beat the offer, but could not. It wasn't just about the price. Mark was professional and not pushy. (I had to work on the day of the sale so I cannot evaluate the facility.) So my wife and mother n law went to make the actual purchase. My wife does not like the "purchase process" so I was surprised that she had no complaints about the transaction. It was easy and trouble-free. Best of all, my mother n law has a great new vehicle at a great price. This was easy.
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Painless, fantastic service - Charles51
I was at a Houston dealership when an friend called me. My friend told me to see Don Elliot. I went to East Bernard. I was treated as an long lost friend even though I never meet them. I was handed the keys and told to take the truck for an test ride by myself. I loved the ride . I told them what I wanted, they found and delivered exactly what I was looking for. Plus, the financing was painless. I am a customer for life. Thank you guys ( Gary and Brandon )
Purchased a 2012 Shelby GT500. Paid full sticker price. ... - MisterTim
Purchased a 2012 Shelby GT500. Paid full sticker price. Upon delivery, vehicle had a nick in the console and discoloration in the bezel around the navigation screen. Ford denied warranty service to correct these problems. Dealer failed to convince Ford that the problems were due to manufacturing defects.
In contrast, my other new car experiences were significantly better: 2001 Acura MDX (purchased from Sterling McCall), 1999 Mercedes Benz E320 (purchased from Star Motors), and 2011 BMW 328 (purchased from Momentive). Both Sterling McCall and Star Motors corrected manufacturing defects withough argument and without cost to me.
For the time being, I do not plan to return to Tommie Vaughn, and am not likely to make another Ford purchase.