Great service - mwc121075
These guys and gals are awesome I am from corpus and In the area for work these people made me feel like family and they did everything possible to get my truck back to me asap!!! I will definitely use them if I need to again and I have already started to spread the work to co-workers about how satisfied I am with the service department keep up the great work y'all are awesome!!!!
Best Ever ... - Cuz 22
The Service Department at AutoNation is the Best that I have ever worked with and I bought my first Chevy Truck in 1976 .. Thanks Jay !!
Jeff Holloway ..
Body Shop - Tone225
I had the privilege of getting my chevy truck repaired and fix by their body shop. I believe the guy who helped me was Dustin Cole. He had unbelievable customer service and insured me that he will get my truck back to me in a timely manner. To my surprised he kept his word and exceeded my expectations. Thank you all for a great experience and great customer service.
Service advisor that does not listen to customer about his v - BAD Service at Munday Checrolet
Twice the service advisor does not communicate to customer. Does not communicate with customer concerning recall. Does work on vehicle without communicating with customer. # 2 Does not write down problem with brakes issue. Trys to give customer back vehicle after having it for 5hrs without fixing issue with brakes. Says brakes are in mint condition. Does not communicate/ fix grinding issue. I the customer instructed service advisor to put vehicle back up on the rack to show issue of vehicle. Later senior brake guy find the problem where as the junior tech did not find problem. No oversite of junior tech. This is a dealership. I expect them to know the chevy vehicles more so then any other shop, #3 Senior advisor does not speak to fellow coworkers when he comes in to work nor does he speak to customer after walking pass him twice. Customer met senior service advisor the day before. I do not recommend this dealership for service. You can purchase a vehicle their;however, I do not recommend the service department; however, i did have a better rapport with the two older service advisors (approximately 50 years of age). I will never come back there for service on any of my vehicles. After, being there for 5hrs. I got an oil change,car appraised and the brakes looked at once. the second time, i initiate to have car back on rack to look at brake issue. I only received a free loan vehicle and only 10 percent off for my troubles. I later decline service on my vehicle. The two older service advisors are the recommended persons to communicate and go to for service needs. if you have to take your vehicle there for service. I continue to see the older service type person are more responsible like Chick-fil-A employees at all the locations I been too. I been too five so far. I would appreciate this website correct the spelling of Chevrolet.
Bad sales. Even worse after sale service - Richard17
They offered me half of what my car blue booked for. Had to walk out before they took me serious. Was there until midnight arguing over the truck before we came to an agreement. Then I schedule warranty/recall work and they didn’t even have the parts to do the repair and I live an hour and a half away. They closed early on me so I lost all my travel time as well as now I’ll have to take off work to drop off their rental to get mine back, and still have to come back to get the work done.
Please be honest - JkCook
Had my truck towed in on Saturday that I had just purchased from Knapp three weeks prior. It is a used Truck and I am not upset at knapp for the mechanical failure. However the following FRIDAY I was informed that they still haven't even looked at the Truck. All week I found it hard to reach my service guy Rick Braquet who rarely answers his calls, text, or emails. And when Rick would answer he'd lie and say they'd get to it this afternoon or tomorrow first thing. Theses tales started Monday evening. Yes by Friday I'm pretty frustrated. Would have definitely preferred an honest conversation. Definitely wouldn't recommend Knapp service center to anyone.
AVOID LIKE THE PLAGUE - MB nightmare
I went to this location based on the recommendation of MB North dealership. I was told since they were "convertible specialist" my car would wind up there regardless of where the body was done. My car had been vandalized and I thought it sounded reasonable to not have to go all over town.
After waiting 3 months, due to parts not ordered correctly, etc. I went to pick it up. Bob brings it around and I can tell immediately the top isn't right. His comment was it needed to stretch for a week. I've owned convertibles for 30 yrs, and while not a specialist, I know crappy work. Since the week was going to be the line drawn, I took it home. Thats where I found all the body work issues, glue, boot marks, rear window hanging out, top material tucked into grooves with a finger so it popped out if the top moved. ON the BBB site I finally found the GM's name Bill Sloan. I wrote him and was told it would be taken care of, they dropped the ball, etc. etc. The second pickup the top was repaired finally at a different shop, but the body work was still a mess. I have texted him about meeting tomorrow and have had no follow up. I am preparing letters to go to Autonation, MB North, and the TX AG since this is a nightmare. SAVE YOUR SANITY AND GO ANYWHERE ELSE.