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Honda Civic - LindaF
Great experience and customer service, shortest wait and process time I've ever had buying a car. Survey would not let me choose correct make of car.
Top Reviewed Specialists At This Dealership
Toyota Asst. Sales Manager
Excellent customer service - Aj53
thanks Terrance and planet ford for every thing, I am very happy with my car and will send everyone I know in the market to y'all. He help me more than anyone was willing to. Fantastic gentlemen great with this business and very professional at his job.
Client Sales Advisor
Great experience! - delarosapr
The sales associated Ricardo Valle was very friendly and helpful. Explained everything well and stayed with us until the end. The Finance Manager Sammy Daniels was very helpful and very satisfied with how everything was handled, that's why we went back to Friendly Ford. Will definitely come back in the future! Thanks for everything.
Internet Sales Manager
New sales - Cwolfram1
I’ve been dealing with mr Dan Howard for the last 23 years he has alway gone the extra mile for me I would use him for everything
Exceptional Customer Service - Hot Headz
When I damaged my new truck and took it in to Randall Reed's planet ford Lyndi Sage-Walker and General manager John Centner took a personal approach to make sure my needs were met fully. I could not be happier and I would highly recommend planet ford 59 to anyone needing a new vehicle or just needing service. God bless you all.
New Car Internet Sales
New Car Sales Director
New Car Sales
AWESOME SALESMAN - eestafford43
Craig Jones and his assistant was very well organized, great customer service and knew their job. I will recommend them both and send clients.
Easiest car buying experience !! - Becky1200
Brunson made this the easiest car buying experience. I went there knowing what I wanted and no one tried to talk me into buying anything different. They answered questions honestly and no game playing on the price. Brunson even found the color I wanted. I will definitely buy my next vehicle from here !
The Very Best Bar Non - Richard W Bates
I have bought 6 new pickups from them so far. I purchase a new truck every 24 months. In 2016 I purchased two new pickups from Sour Lake Ford and they exceeded my expectations on both. I had a brain hiccup and thought I would shop another dealership but came to my senses and went back to Sour Lake Ford. They almost doubled my trade in offer and still sold my trade in 3 days later, now imagine what the other dealership would have made off my trade in! The sales experience has been pleasant and rewarding. They also have an excellent service department to take care of your needs after the sale. These folks are the greatest and other folks may get tired of my bragging on them but for me there is only one Ford Dealership worth knowing, they feel like family!
If you decide to give them a try and I strongly suggest that you do, There is one name you need to know and that is ROCKIE TEMPLETON!! This lady is not scared of the big boys and will go to bat for you against anybody!! When I drive up one of the other salesmen call her, they all know I only deal with ROCKIE!!!!!!!!!!!!!!!!!
Bolton Ford - Mike
Greg David is an excellent salesman. Any and every need I had a question I wanted to ask at any time of day he responded excellent customer service excellent service department I highly recommend contacting him for any vehicle needs.
Thank you Nidia Stockwell! - Kteeter
Unless you're into being jerked around or spending your precious Saturday listening to "Sales Managers" hilarious attempts at explaining erroneous mathematical calculations, Gullo Ford is the place for you.
Being a very difficult customer is not as easy as I make it seem. If you're a like minded person who knows exactly what you want, I recommend you visiting with Nidia before waisting your time elsewhere. Nidia and the Gullo group understand that purchasing an automobile should not be as difficult as buying a retired Space Shuttle.
Thank you Nidia and JB for making the car buying process easier than quantum physics.
Best of luck!
Excellent buying experience - Sherri D
We just finalized our truck purchase on 1/15/19. I have to say it was a very pleasant buying experience. We are from Pennsylvania so ours was a little more complicated getting all the paperwork in place. We worked with one of their newer sales guys David Schlothau. He did a great job, we used an outside credit union for financing which Chastang was happy to allow us that option. They didn't pressure us to use their financing and were not pushy in their sales tactics or for purchasing an extended warranty. I have to say that was so refreshing. They informed us of our options so we could make the best choice for us. We made an appointment to see our truck, they met us and took a test drive then immediately started paperwork. They made it so easy. They were so patient waiting for our financing check to arrive and were great with all the follow-up things we needed. They went above and beyond by working with a local person to get our fifth wheel set up installed as well. The whole experience was top notch. When we picked up our truck it was detailed and the gas tank filled which was an added bonus! David even shared some great local information about rodeo's and local hot spots to check out during our stay. Thanks for making this such a positive experience. We are excited to start using our new to us truck for more of our travels. If you are looking for a truck, I highly recommend them.
Grea service made the sale - TexasTom
When you move from out of state, dealers often put you at the bottom of the pile when servicing a vehicle not purchased from them. Not here! These folks always treated us well, did the work correctly, and treated us like family. When time came to replace our F150, we got the same attention and, never felt rushed, pressured, or cheated. The salesperson took time to find the right F250 for our needs, and the finance staff was very complete and thorough. The only car buying experience where I felt great afterwards!
Took my car for a check engine - Mario8181
I truly recommend this dealership they really stand behind their word, they honor warranty services never make any excuses. They took my car in with a check engine light on and took care of all issues it had and did not charge a dime.
Great, fast service - Griz90
Once again Tommie Vaughn surprised and exceeded my expectation. In and out for service in less than hour. Excellent! I only use them for my service because they are so good.
Excellent customer service! - Dsalinas22
Best customer service in the Galveston/Houston area. Thank you so much for always going the extra mile to make sure I’m satisfied with any service. I always feel welcome and comfortable going to Classic Ford! From their attentiveness to their patience with customers like myself, I can’t thank you enough!
The service and sales staff - Tommie
The sales and service staff have been very helpful and knowledgeable. Jennifer and Douglas Torres
Service Advisor have followed up on service keeping me informed. All of my visits have been pleasant and productive. A pleasure to see the sales and service staff. Tommie
Fantastic dealership - Liberty7715.
Speedy service. All the employees are nice, helpful, and knowledgeable on just about everything you ask them. And if they don’t know they’ll figure it out for you.
Not ver smart - JoyceT
I was told that I was that I was not very smart and not good at math by employee at Cook Ford because I gave a bad review It came from Tim
CookFord tell you lies to get you in do not deal with them when you get them a bad review they call on the phone and insult you
Oil change and slow leak in Tire. - David
Sabine River Ford was on top of the issues . For this visit it was an oil change and to find and repair a slow leak in my tire. They were professional and courteous . The reason for the slow leak was a very small staple that managed to pop through the tread .
They know how to take good care of a customer - Ncastro421
Came to Ron Carter Ford after leaving Gulf Coat Ford extremely disappointed in their service. Called Ron Carter Ford service and Allison set me up with an appointment and even had a car waiting for us when we got there to drop off our car. We had purchased the extended warranty through Ford and they honored it, supplying us with a rental when we got there. They took care of our car and of us. When I went to pick up my care found out some of the stuff Gulf Coast Ford was charging to our warranty was not needing to be replaced. I am glad we went to Ron Carter Ford and will be back again when I need my car serviced. Thanks Allison for all your help!
Repeat satisfied customer - Kemahjohn
Vernon Baines has helped us with 6 transactions ...always gives careful attention to our needs.....Oscar in Finance is great guy providing support we need....Service Dept and Quick Lane also provide courteous and professional service.....highly recommend dealership
Service appointment - Disappointed
Had appointment to repair a/c on TownCar. After eleven days, I finally had my car repaired. No explanation as to why; no apology. Car was not even washed when I picked it up.
Don't Use the Service Dept for Maintenance unless you MUST - MsBMT
UNLESS YOU MUST USE THEM FOR A WARRANTY ISSUE, find another place for car service and maintenance. I have lost all confidence in Kinsel Ford Beaumont as a car service provider.
I have always brought my SUV here for service and regular maintenance since I bought it new from this location. I've now we've hit 100K miles and one week ago, I brought it in for oil change and a solid check up to make sure things were holding up. It has been driving really rough and getting worse so I was concerned. I was met the routine "what are you here for today" and paperwork. I had a call that the car was ready so after the oil change, I got a ride from a coworker to pick up the vehicle. It had been a few hours since the call so I thought I'd be in and out.
Unfortunately, I was wrong and they had actually lost my key. It took 30+mins of me sitting patiently waiting while I saw lots of "walking around" and heard zero status updates since, "we'll pull it around for you out there." When I finally asked why it was taking so long, I was told my key couldn't be found. I really needed to get back to work and I had my spare so I asked for my car so I could go. Again -- zero communication on how / what happens if its lost / what about replacement / nothing.
I returned on a Saturday morning to check and see if my key had been located and thankfully it had been. It was in a tool box. Mistakes like this aren't a big deal. What is irritating is that there was no communication. No updates. No phone call. I just happened to drop by and it was found. It's frustrating but this isn't the biggest complaint.
Huge issue: the service I requested - please check my car to make sure things are all good - totally didn't happen or it's a total crap job. Nothing was said to me about any issues. They did not tell me anything except a recommendation to change an air filter $$. I did get an emailed report sent, saying they performed the "full car" inspection and everything was normal. (Except air filter).
However it has been driving super rough and it really was getting worse over the weekend. I mentioned it to my boyfriend and thanks to Youtube and Google, we actually discovered that the engine mounts were broken. As untrained, not mechanics people, we found the problem. So, the next morning, I brought it back to Kinsel to ask why it wasn't caught with the "inspection" and that it needed immediate attention.
I was met with complete lack of concern and simple reply that "they need $196 to diagnose the problem, and we're not sure when we can get to it." It needed to go to the other shop (somewhere?) and that if I didn't want the repairs done, I'd just pay the $196 diag. fee. So, I decided to leave and find another place.
AAMCO Beaumont diagnosed it for me for $60 which is being credited towards the repair cost. It turns out that all the mounts were totally broken except one. ONE bolt was holding the engine in the place and it was failing. Turns out the amount of movement from the engine also damaged my transmission. So the repair is a little more extensive. It still will be costly, but at least I feel like its actually getting resolved by professionals that actually seemed to be concerned about me, my business and that I have a safe car to drive.
I have lost all confidence in Kinsel Ford Beaumont as a car service provider. I consider any claim of "trained Ford professionals" to be totally false. Just seven days prior to this, I had just brought my car in for service and asked for a complete check up. They totally failed. UNLESS YOU MUST USE THEM FOR A WARRANTY ISSUE, find another place for car service and maintenance.
Bring lube if you shop there - Jmattbryan
Let’s start at the beginning. Second week of October I bought a truck from Big Star. When I went in I told them I wanted a XL F150. Instead they start bring out platinum and king ranch trucks. I keep saying I want a XL F150. So they bring out this loaded XLT and its nothing what I’m looking for. They tell me this is the only truck that they can approve. Half way filling out the contract I change my mind and want to wait. They tell me they are the only dealership that can get me a truck and if I try somewhere else, my credit will drop and I can’t get a truck anywhere. So I get it. Then while I getting it I ordered mirror for the truck. Tell me it’s going to be a week or 2 to get them. So after 2 weeks I start to call to find out what’s going on. 2 days before thanksgiving I drive over after calling 18 times and never getting a call back. “They just came in” I was told. Then find out they sold them 3 weeks before. A week later they come in. While it’s in the shop I tell them about a few other problems. Get the truck back and instantly I find out none of the problems have been fixed. So they run the truck back and plug it up and tell me it’s a glich in the computer but it’s fixed.
At this point I’ve contacted the sales person who sold me the truck and actually quit 2 days after I get the truck because I’m there words “ all they do is screw people. They told me to sell you that truck and wouldn’t look for any other truck. They force people in to trucks they need to get rid of.”
So in February I decided to go in again to see if I can get everything fixed. And after 6 weeks of sitting there, it’s in worse condition then when I dropped it off. Key pad quit, screen keeps going out, accelerator doesn’t always work, still smokes when you start it, still has the ticking noise. It’s truly amazing that a dealership would treat a customer like that.
I will not be taking this down. I will be sharing it everywhere I see them advertising. It’s unamerican how they treat people. There is honestly a lot more I can say. I’ve talked to 3 X employees and they all say the same about them. They just want your money and for you to go away.
Expensive - the truth
I got charged $91.92 for the works and air filter replacement on 2010 f150.
A sad way to get over on people.
It's hard to rate them on customer service because they did not honor the coupon.
Good Work - Richard T
Had numerous issues, but were able to get the job done. Well organized department with very good facilities. Chris was very attentive and always responded to calls.
Owe me for an electronic key fob. - John Empfield
Purchased a used vehicle several months ago from Silsbee Ford that didn’t work out well. Agreed upon a price and had funds sent which took one week. In the interim I learned from the salesman Billy Deitz, that the car had only one electronic key fob with no spare. I explained to him that I needed and expected the car to have two because it is literally thousands of dollars for a new one if the original were lost or damaged and cars typically come with two keys. I was then handed off to Mr. David King who is apparently the sales manager. He told me to get a spare key fob and send him the bill and he would take care of it. So far so good.
Made arrangements for the car to be shipped to me out of state which took a couple of weeks. Once I had the car I contacted the local authorized dealer for this vehicle and learned the cost of a spare fob would be a little over $500 ($314 for the fob and $190 to program) and the earliest appointment was two weeks out. Made the appointment and proceeded to look online for a cheaper one which I found on ebay for $247. Purchased it and then contacted several local locksmiths about having it programmed. I wasted considerable time with them as they were not able to program correctly. Ended up having an independent repair shop doing the work at no charge as they were doing other work on the car and it just took them about 15 minutes. At this point I am out of pocket $247 plus 6-8 hours running around .
When I contact Billy the salesman, he tells me to send an invoice but that they are paying just half. I explained that that wasn’t the agreement so once again I am handed off to David the sales manager who confirms that they are indeed just paying for one half and hangs up. When I tried to call back neither Billy nor David would accept my calls as they know I am not pleased with how this has been handled. It is now almost two months since the initial purchase and have not received any payment from SF. It seems they have completely reneged.
If you think you might like dealing with a couple of two bit, sleazy, bumpkins, I could certainly recommend David and Billy. Everything changed with these guys once they were paid. A determination was made that since I was from out of state and would probably never be buying another car from them, and then everything went downhill from there. The car was even put on the transporter and shipped to me with absolutely no gas in it which created a big problem for me when it delivered. This could have been an OK deal but they just had to rip me off for a few hundred bucks. Good luck buying a vehicle from these people. There is a very good chance you will need it.
they do not want to hear negative feedback - Timothy Coman
Ok, so I am ticked off now because a company doesnt wish to share your feedback, so I am posting this wherever I can. I went in this morning to have an oil change and a state inspection. This ordeal took almost 90 minutes. in the time I was there, I was barely acknowledged by the staff. When I asked about changing the station on the TV, i was promptly informed that they no one knew where the remote was, so here is an idea.. buy a universal one ( they are about $8.00 ) at walmart. I continued to wait and wait, many employees walking through, again, i am the only person in the service waiting room, no one checked on me, no one kept me apprised as to what was happening. I guess on Friday, they have lunch or at least they did today... They had hamburgers, they offered a guest on the sales side a hamburger, but the guy who is waiting, has been waiting, again, not a word, no hot coffee, no attention to the person there to spend money. Once they finished, I took the state inspection to the County for my new tags, and I guess they were too incompetent to put down the right license plate number on the paperwork, thankfully my vin was correct. Here is just a few suggestion, one of which I am now adding to my review...DONT DELETE FACEBOOK REVIEWS because you didnt find it appealing or didnt want to hear the truth. Here is also a thought, to earn someones future business, why not offer to vacuum their carpet, perhaps wash the car as way of saying thank you.. You know... old fashioned values still matter today and lastly... A Nice Thank you for your business, and please come back, oh I dont know, that might be helpful if you truly want my business. This place was extremely unfriendly and was shocking for a small town dealership...I will not be recommending your establishment to anyone...apparently, you are not concerned about guest service, creating raving fans or repeat business. To the owner, if your sales are down over PY, you might might ask yourself why... If I was on undercover boss... CHANGES WOULD HAVE BE TAKING PLACE... I am sorry, this is longer than my initial comment, because i truly expected a return comment on Facebook, but what I get when I checked it was a DELETED COMMENT so yes, I am going to now tell every review I can find. Thank you, Tim Coman
Joe Myers Ford