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new Tahoe - Mar vinBrpd
Very helpful and very courteous . Really worked with us to make the deal. Offered to find just what we wanted, but we decided on the one on their lot.
Top Reviewed Specialists At This Dealership
Awesome Dealership - carmine1955
Out standing sales and services. Awesome team on getting me The best price on my new Chevy Equinox . Big shout out to my sales rep Milton !!!!!
Subpar service - PatrickP
I called ahead of time to make sure the wait wasn’t long. I showed up and there was only one person in front of me In line but they had already been helped. I had my dad come and pick me up and we had to wait about 20 to 30 minutes just to be checked in. There were eight people standing there (including service reps) just standing there talking and no one would help me. A service rep, I believe his name is James, checked me in and asked me why I was there that day and I told him that I needed an oil change I wanted to possibly get new windshield wipers, get some air in my tires and to take a look at my coolant levels because they were a little low. I noticed a couple of days later that my car was still low on coolant and I had to go to the gas station before work at six in the morning to get coolant. I paid $75 for an oil Change and new windshield wipers, When I could’ve done the job myself for half the price. Not to mention that I had to pay $15 at a gas station for coolant which made me late to work. I paid a higher price for better customer service and I was extremely disappointed. I get better service at Firestone or autozone. I have purchased two cars at your location and I have never been serviced so poorly before. Perhaps it was all done no rush since I dropped my car off at noon, but I called before hand to make sure it was OK. I called and spoke to James today and he stated he will ask around and see what happened. I drove about an hour to come drop off my car for service last time. How about you refund me for the crappy service? I’ve been a loyal customer for 8 years now and your service has unimproved.
Ask for Ryan - txstringking
Car #4 from Ryan is the nicest one yet. He has taken care of me since the first one back in 2012. This guy bends over backwards for me and I know Im not a high roller, but he treats me like one.
My experience was great - Kerry Davison
I purchased a car from Brandon salesman and Justine knekol finance manager were very helpful in completing my deal I will refer them to all my friends and family really made the experience easy I’m happy wit the whole process love my car
Horrible Service - xxxxoff
The professionalism of this service department is far below par. I took my car in to have the air filter and cabin air filter replaced. It took them over 24 hours to finish the replacements. I was never informed that they would keep my car overnight. To top it off, they charged $50.00 in labor to replace the air filters.
I would definitely not recommend this service department, nor will I go back.
Total Disatisfaction GM and dealer - edannhaus
Purchased A 2500 hd truck in April. First trip transmission cooler was plugged by Mayflies (love bugs) Complained to the Owner in Law (Darrel) and he promised the problem would be brought to a quick resolution with GM . Never heard from him again. November the steering became very loose . Took it to Laroche and they fixed the problem . Turns out GM had issued a bulletin to correct the problem. The dealer Laroche and General motors did not notify me or anyone of the safety issue.
Today my battery went dead and I charged the battery to take the truck into Laroche to save them from having to two me in. They tested the battery and said it was rechargeable so no replacement.
No more GM Chevrolet and laroche for me. I am so upset with them I am moving my church Membership to another congregation. (The Pews are full of Laroch people)
Horrible! - AllenPlagens
My father took his truck in one month ago to get the Def Tank replaced and while the truck was on the lift to raise it up, the lift broke. So down comes my dads truck, hanging motor down, the bed of the truck is dent, the tool box dented and cant open it and lights ripped off the top. It stayed like that for one hour until they could get a wrecker out to get it off for them. Now what once was a new, non wrecked truck is now a wrecked truck thanks to them and no telling what it did to all the fluids with it hanging like that. They offered to make him a deal and give him like $20,000 for his truck...lol.
He told them they have lost there mind....he wants a new truck with the same payments he has now. He would like to retiree soon, and that was his plan but now they screwed that up. They gave him a loaner truck to drive, now they call and threaten to get a lawyer and sue him if he does not bring the loaner back.....Sue him!!!!! These people are crazy. I hope no one goes there and does service with them and I will definitely make sure this known.
Family owned dealer. They build long term relationships.... - 9000000153
Family owned dealer. They build long term relationships. They have great service, especially for customs in Houston. How many dealers pick up and deliver for service? I will be back for my next Chevrolet or Buick. No high pressure sales, just a fair deal.
We had received a flyer from Miller Starnes Chevrolet... - RDavisTX
We had received a flyer from Miller Starnes Chevrolet Buick in Rockdale. The back read Strike it rich $25,000 lottery game and urged me to scratch off the three lines to see if I had won the $25,000. The middle of the three scratchers matched all 5 numbers needed to win. No other prizes or conditions were on the page. I took our salesperson through the flyer step by step and asked if he thought it was misleading he agreed that it was misleading and his comment was that was just marketing designed to bring us in. After experiencing this disappointment and embarrassment he actually expected us to by a car that was repossessed from one of our neighbors after taking time off from work to be told we were tricked by a clearly deceptive marketing ploy that promised we had won $25,000 and a chance at winning a new car that delivered neither. Do not do any business with someone as sneaky and underhanded as these people.
Tegeler Chevrolet Sealy