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Top Reviewed Specialists At This Dealership
Thank You Ginger!! - Bubbasbaby2007
If I could give more stars I would. The experience was great. We were referred by a family member that had worked with Ginger before. And she did not disappoint!! She found us the exact car we wanted and worked hard to get the financing where we wanted it! Thank you for a wonderful experience! I'm in love with my new Durango!!
Recall visit - Melvin
Brought our vehicle in for a recall on drag link and it was completed and in and out in no time. Service was never so easy.
Exelant experiance - McGough, Tommy
Exelant salesman. In and out quickly. Great overall experience. I would highly recommend this to anybody. I was very pleased with the salesman, Albert. He did a fantastic job.
New car purchases - Travis3897
Love that it’s a small dealership, they really go the distance in helping you get exactly what you want. I will recommend to anyone looking for a great deal.
Don't believe your lying eyes and ears... - Carbuyerx100
Warning: Do not buy from this dealer or any associated dealership... I own a successful landscape company in the Houston area and buy several new vehicles (trucks) a year. I have purchased many ford's and chevy's over my 25 years in business, but heard on the radio and verified on their website some great prices advertised at Tomball dodge so I figured why not try a different product for a change. I emailed them first to make sure there was not a misprint on the price or some other trick some dealers use to get people into their dealership (Bait and Switch). They emailed me back stating the price I seen is the price I would pay, BUT here is the catch... The email was not signed and did give a contact name. So I went to the dealer and explained to the salesperson who greeted us... all of the above. He started claiming some of the discounts I do not qualify for and such. I explained that I do qualify for all the bonus and end of year discounts because the only disclaimer to these were you needed to live in Texas. Salesperson was courteous, but I am not at all used to having to negotiate over an already settled advertised sales price - especially after getting an email as back-up to the advertised price so I promptly walked out. I would not recommend this dealer to anyone and I am writing this review as a warning to people that are not as well versed in buying cars as I am ... to stay away from this dealer. If they tried to scam me, then the average buyer has no chance here...
buyers beware! - anonomys
If I could give a lesser star for this "establishment" I would. Customer service? There is none, went in there and spend well over 60,000 dollars for what was supposed to be a brand new vehicle only to find out that it was what the managers drove. And boy did they drive the heck out of that vehicle. Had to wait around for financing for over two hours, apparently only one decided to work that day. Financing then, after we told them that we didn't like those numbers and that we were going to use our own financing decided to laugh at us. Wow that's unprofessional. We had to bring the vehicle back the next week because again the manager who drove it before us messed up the rims on one side and had weather stripping sticking out. So back we go to drive 30 miles to get something taken care of that honestly could've been fixed during our two hour wait when we purchased the vehicle last week. When we finally were able to pick up the vehicle after said things were fixed the radio had malfunctioned and the backup camera was no longer working properly. Not what you would expect when you buy a brand new vehicle, maybe from a used vehicle. Then came us waiting for them to pay of the vehicles that we had traded in. They told us the expected wait was no more than 10 days, flash forward to 3 weeks and they have yet to be paid off. Every time I would try to speak to dannie, who was our salesman, he would say he wouldget back to me but never would about the financing, he would get back to me about leaving a positive review for him but not about the things I had asked him. Finally got tired of dealing with Dannie so I demanded to speak to a manager, got transferred to the GSM, Jim. He seemed very understanding and was wanting to make things right. He said that he would find out why the vehicles had not been paid off yet and would get right back with me. Flash forward to the next day in the afternoon still no phone call from Jim with answers. I call again to figure out what the issue is and demand to speak to someone higher up. Now speaking to Rick the manager and he had no interest in making this right or doing any type of costumer service. Just a quick lesson for you boys down there at the office your customer service doesn't end when the client drives off the lot with said purchased vehicle. It continues on and on so that hopefully the customers come back to you for another one or they tell their friends and family about the wonderful experience they had and for them to purchase their next investment there. Customer service is how you want your business to be known for. Dearest dodge: is this how you want your business known for? Horrible customer service? Better yet no customer service?
Update: found out through our bank that our check was cashed by the dodge dealership on the 15th. Now on the phone with corporate filing a formal complaint and will be speaking to my lawyer.
Update: spoke to corporate and they tried to get ahold of financing but no shocker here they weren't available. Case filed. I then called back to northwest dodge to speak to Rick (hope I'm getting that spelling right) the manager again to see what he had to say about the new information that I was told from our bank and to inform him that I had filed a formal complaint with corporate. He then proceeded to yell (yes yell, he raised his voice and verbally assaulted me) at me telling me that that was not what he said (talking about the check not being cleared) and that after telling him that I made a formal complaint against everyone we dealt with and gave them names he said "I hope you get the spelling right" then proceeded to yell at me some more. Wasn't till after I raised my voice and told him that he does not speak to a woman that way did he finally calm down enough to let me speak. I have never in all my years been treated with such disrespect from a huge company. I really hope someone sees this and sees that this company does not live by its values as it is advertised which says "We treat people R.I.G.H.T. with Respect, Intelligence, Greatness, Honesty, and Teamwork." Apparently your manager Rick didn't get this statement in his orientation.
LACK OF INTEREST IN FOLLOWING THROUGH - Exhausted
I purchased a new 2015 3500 Dually from DeMontrond Dodge and gave them my business because of a past experience. After the deal was done, I found out several items about the way the contract was developed and how things, I was not told about, were added. I was not very happy but at least I had a new truck. In a very short time I starting having problems with the truck and I did not get any support from the dealership. First thing was abnormal wear on the right front tire which is an issue with the design of the ball joints. The tires ware was uneven within the first 5 thousand miles and the tire became unsafe. I also had two other tires with tread separation and almost had an accident because of them. I received no support from Chrysler nor the dealership to remedy the situation and had to buy two new tires and get refunded from the tire manufacturer. There have been a number of recalls on my truck and most of the time the dealership did not have the parts to conduct replacements. I have tried to contact the service rep many times and many times he does not answer my calls and I have to go to the dealership to get things done right. The truck has been in the shop at least 10 times since I purchased it and after repairs some of the issues still exist. The A/C blower motor went out and had to be replaced of which I was charged 100 dollars for installation. It took them almost 3 months to replace the exhaust system because of recalls. There are so many other issues it would take much more time to show them all here. Enough to say that I am very unhappy with the way the dealership is so disinterested in dealing with the customer after the initial sale. It seems their attitude is you bought the truck, get out of here.!!!
Horrible Service with No Accountability - DisgustedWithMacHaik
Worst experience for car service I've ever had. I brought it in a two year old Ram 1500 Limited with multiple issues and a broken back window. I pre-approved the window repair without a quote. They held the car for 2 days only fixed the recall item (hey there is some easy money from the manufacturer) and then called me to pick it up. When I got there they had a quote for the window but had not fixed it and claimed they couldn't reproduce the other issues even though I could do it on the lot. Pierce my service contact just apologized but offered to do nothing and blamed his technician who's full name he didn't know because "Mike is new". At this point I'm out of time to get it fixed, have already turned in my rental car (which cost me ~$150) and I'm having to make arrangements to send it to an out of town shop to get it repaired in time. Absolutely lazy and incompetent staff who don't take accountability. I'd accuse them of dishonesty but I don't think they care enough or are competent enough to be dishonest. As a side note, the out of town place that is fixing it is fixing it for less than 50% of the quote I received but that's really just insult to injury since I was willing to pay the inflated price due to my timeline constraints.
Great place - Tman
Researched online for a few days and looked at 1 other dealership. These guys had the biggest selection and the cheapest price hands down. John A. Is the man to talk to. No pressure. No gimmicks. Showed us a truck I asked for while getting my other appraised. They were very competitive on trade in value. Was late that night so I had to come back the next day. When I came in John was more then helpful again, even when I thought he was going to get irritated when I asked to see another color I’m the daylight. John did not get irritated. Showed me all the colors. Then we put together the deal. Before fincance I had the pleasure of meeting Scott. He was able to explain asscessories and the EVTS system. Great guy if anyone needs anything even if you already have a truck and need some upgrades. Sam the finance guy was straight forward and quick. Went through everything in detail. Very good guy. All in all I’ve worked with a bunch of dealerships and these guys knocked the experience out of the park.
Sold a damaged Truck and refused to repair it - SethW
UPDATE: After receiving the notification below from the owner, I called the GM the next day. Obviously there is a disconnect between the owner and the GM or the owner is truly only worried about making a profit anyway he can.
I call the GM and told him I was going to file a claim with insurance (even though I bought a damaged truck from AutoNation and they should have been responsible for the repairs) and said I would like to just get my truck back since they have had it as of March 5th. Therefore, I proposed that they pay the deductible which is much less of a financially burden to them than covering the whole cost. He said, "No." I then had to twist his arms to get him to cover half of the deductible.
To company of that size a few thousand dollars is a drop in the bucket if it means repeat business and referrals. Now Autonation is making a profit off of me twice: 1) The sale of the damaged truck 2) The insurance claim to get the truck repaired to working order.
The GM had the audacity to call me today ask for me to remove my review since they are taking care of the problem. Seriously?
At this point it is no longer about the money it's the principle of the matter.
Had I read the reviews on google first prior to the purchase of the used F250, I would not have bought the truck from AutoNation. It appears to be a reoccurring problem where people buy used vehicles from there and inherent problems, then are told they have the 90 day warranty that is completely useless. BUYERS BEWARE - DO NOT BUY USED FROM HERE. They will not help you, Service Manager GM, etc. are more worried about hitting their bonuses than having returning customers.
I bought a used F250 from them on Saturday, on Tuesday a service light came on. I didn't even have the truck a full 3 days. AutoNation Dodge sent the truck to AutoNation Ford to figure out the problem. Turns out either the previous owner or whoever AutoNation bought the truck from put "something" in the def tank. They have had my truck since April 5th and have been fighting on who was going to pay the $~4,000 to correct it, or place the blame on me. Knowing that I did nothing to contaminate the DEF system and understanding the way the system works I have presented my case to several of their management up to the GM. Today he told me that the repairs would not be covered by Autonation. I was told that in order to get the truck put back together it would be $680... just to leave. This is totally unacceptable. You buy a car from a reputable company and then get screwed because they didn't do their due diligence with their "Certified" vehicle.