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Worst Service Ever at a Dealership - MCB
I agreed to pay Ancira Winton their asking price for a 2018 Suburban and drove over 240 miles to buy the vehicle. Told them I had a trade in and they sent me a range from a supposed "3rd party independent appraiser" paid for by them. I told them their range was too low and they assured me that their on site appraisals were always higher if I brought my trade in to them. So, I made an appointment to see them and drove over 240 miles from McAllen to meet them - I arrived on time. They did not have anyone to see me when I got there. The vehicle I was purchasing was also not at the dealership - it was at some Gun Club on display. It took them about 45 minutes to go get it.
Finally, the internet sales lady placed me with a ridiculous, condescending salesman named J Lopez who refused to acknowledge that a vehicle appraisal should take into account the luxury and 4 wheel drive packages on my trade in vehicle. He kept insisting that the features on a vehicle don't matter. When I asked him why they itemize these things on all their vehicle invoices and taut all the luxury features on a vehicle when trying to sell it he stated that they don't do that. Hello!!!! Is that not the ultimate in Stupidity! I was showing him the NADA appraisal and he said that they did not sell cars and that their appraisals where junk. When I pointed out that NADA stood for "National Automobile Dealers Association" and that their dealership was a part of NADA he still remained in "dense" mode and claimed that they did not know what they were talking about. When I told him that his offer was too low on my trade in he stated "well why don't I just sell you my personal car for the NADA value - how would you like that!" When I asked him why he was offering to sell his personal car to me he said because he wanted the NADA value. At that point I determined that I would never buy a vehicle from Ancira Winton because anyone who would let their salesman act like J Lopez did was not worthy of my business or anyone else's business. DO NOT BUY A VEHICLE FROM THIS DEALERSHIP. THEY DON'T CARE ABOUT CUSTOMER SERVICE!!!!
No wasted time or price haggling. - ancn
We settled on a price for the vehicle and my trade-in quickly. From there the process was very efficient and I was on my way. The vehicle was cleaned and ready for me before we finished the paperwork and everyone I dealt with was personable and courteous. Best car buying experience I've hade in a very long time.
Excellent Customer Service - Wanda
I have had my 2012 Cheverolet Silverado in this service shop 3 times for preventative maintenance and I had such a GREAT experience each time~
I highly recommend this dealership the staff is efficient, friendly, organized and I find that is so rare today~ JR is amazing and David Rice took such great care of me answering all of my questions and concerns about what my vehicle truly needed. The staff at the desk are friendly and efficient and check in and check out was flawless~It felt to me each staff member knew what they were supposed to do and they did it with a smile on their face~
I highly recommend this dealership for any of your service needs~
Great and Fast Service - My1stChevy
We knew what we wanted. Arrived and test drove the vehicle we were interested in. Made the deal within 3 hours. It was great. Thrilled and loving our Traverse.
The experience was excellent. - SAL2288
The process was seamless from sales to finance. Daniel, Jim and Jeannette were amazing. I got exactly what I went in for. I will buy my next vehicle from there, no doubt.
Very bad experience - MIchman
Will never take vehicle to this dealership again. I am anxiously waiting for the survey to arrive in mail from General Motors, Just plain awful customer service.
Friendly service staff. - Ghostryder
Friendly service staff. Terry went out of his way to rectify a situation that would of driven me to do service elsewhere. I recommend this dealership for your service needs.
I have bought over 20 brand new vehicles over the last 23... - candityler
I have bought over 20 brand new vehicles over the last 23 years. I had the best experience at Brown Chevrolet than anywhere else in the U.S. The staff was very friendly and they didn't go back and forth with haggling. The price they gave me was fair, honest and very acceptable. The value of my trade in was very fair. I will definitely recommend them to anyone interested in buying a vehicle. Thanks guys!!
I absolutely dislike this dealer. I would never buy... - alapetina
I absolutely dislike this dealer. I would never buy anything here, nor would I ever let them work on my truck. I dealt with Kevin Lutz the service manager and was treated with severe disrespect. I went above his head, to Tate, the General Manager over the entire dealership and was basically told "oh well, deal with Kevin." Obviously they don't need my business or anyone who will listen to me rant. I highly recommend AVOIDING this dealership.