Maintenance - Ltcretired
Went in for oil change with coupon for oil change. Spend about additional $ 200 on recommend maintenance. I was very disappointed that I was not allowed to use another coupon nor a military discount because I used the first coupon. No where on the coupon did it state that it could not be used in conjunction with other offers.
Top Reviewed Service Specialists At This Dealership
Assistant Service Manager
personalized service, great deal, overall great experience - CServin
Ronni Vandever went out of his way to accommodate my needs while purchasing a vehicle from Auto Group of SA .
They allowed me to test drive the car I was interested in. I felt trusted and pampered. Just the way it should be when making a large investment.
Thank you Ronnie!!!
major repair - valmh88
my vehicle needed major repair and it was done fairly quick. I got it back the same day. I was very happy that i got it back quickly
Worst experience of my life - Not a happy camper
Took my Impala to be serviced by Domingo Vara in February. Was told it would be about three weeks before they could even look at it. I agreed. I told Chris in Service that my extended warranty contract was in the glove compartment and what the problem was. I told him my car still moved, however it was making a horrible noise. Very nice guy and polite. Told me he would call me back when they started the car. Three weeks later and no call. I contacted him and he said he was waiting for me to contact him with the issues on the car. I said "no, you were supposed to call me" He said they hadn't even looked at it yet. asked me again about the warranty and I reminded him again to look in the glove. He said they would start tearing it up soon. I called a week later and he said that because the extended warranty company would need a "Point of Failure" He needed an authorization from me to go ahead because the price was 1,100.00 even if they didn't fix the car. I said "ok" to ahead and start working on it. He said "ok". Two weeks later, I had to call him back and he said "Oh I was waiting for you to authorize the break down of the car. I said, I told you ok to start working on the car and you said you would contact the extended warranty company. He said he would call me with the diagnosis. Three days later, I Call HIM back and he said that the Point of Failure indicated that a Piston had shot through the motor and I would need a new motor. He said it would be 4,600.00 and I reminded him again about the extended warranty and he said he was going to call them and would let me know what they said. Two and a half weeks later I call to see when my car would be done and he said. "Oh yeah, it was not the motor, whoever did your transmission did not torque the bolts to Impala specifications" and it damaged all the parts in between, there were metal shavings all over the fly wheel, it's going to cost 2649.00 plus there are other problems with your wheels but they should be covered by your extended warranty but not the other work. I told him I needed to see where I could get the money to get it fixed and would call him back. I went to three Transmission guys and they ALL said the same thing. "no way, if they hadn't torqued the bolts right, upon turning the car on, it would have blown the cam sensor immediately, not two years later. I called Chris and then he stopped taking my calls. I called and they transferred me to a lady named Kai and I left her messages but never got a call back. I called back June 4th and told the receptionist I wanted to speak to someone that could help me and David Vara, Owner came to the phone and Immediately stated "Ma'am, you're not going to change my mind, I agree with the decision that Kai made. I said "ok, can you please tell me what that decision is because I have no idea what you are talking about. No one has called me back to inform me of anything. He said "well again, I am standing behind her and nothing you say will change that". I said "Mr. Vara, again will you please tell me what her decision was?" and he stated, well I have to get with her on that and I will call you back. He didn't even know himself. He was rude and ugly to me and I soooooooo regret ever taking my car there. here we are in July and I am still waiting for Mr. David Vara to call me back. I just want my car back. But I am not paying them anything. They lied.
Great customer service. - Michelle
I've had to make a couple of appointments, the first to replace an item under warranty and the second for an oil change. I really enjoy working with Joseph Allsup. He works with my schedule and is accurate in his repair length estimates.
Got the work done but kept telling me it was almost done.... - NicoliDarkk
I took my car in twice under warranty. The first time I took it in I asked for a radio update to fix a bluetooth issue, an oil change, and I also had a starting issue. They replaced the battery and then didn't do the radio update as asked and did the oil change but didn't reset the oil monitor in the dash. I reset the oil monitor and checked the radio to find no update done. They didn't say if there was or wasn't an update, they just replaced the battery.
Next week I have to take it in because I noticed a clicking sound coming from the blower motor and I ask them to do the radio update again. I set an appointment mind you and when I get there the service advisor tells me that it's going to take a while, about 2 hours. 2 hours later the advisor comes up to me and tells me that it's going to be another hour and a half and tells me that he's going to be heading out and another advisor will finish me off. So I wait an hour and a half then go ask the other advisor for an update. He checks and tells me the update is running on the radio and that it's going to be another 40 mins. I wait an hour and go check to find out the car is done and waiting... so total time 10:15 to 4:00 pm... just shy of 6 hours I'm sitting there for a simple blower motor and radio update
The guy on the service drive, not an advisor, was nice enough to give me two free coupons for two free oil changes but with the level of service I got on my two trips I'm not sure I will even use them.
Poor service! - RG II
Have been to this dealer several times for service and every time something goes wrong Here are a few examples: - went in for window tint quote and was sent away due to how busy they were and was told I would receive a call. Never received a call. - went in for inspection and then to tax office, after long wait at tax office was told that the inspection was not complete and asked to drive back to the dealer to correct. Vin keyed in incorrectly. - recently back for rattle in dash and told that the leveling kit installed on truck at time of purchase had been over leveled and need to be adjusted to avoid further damage to tires etc. This blew my mind when they tried to charge me for alignment after correction was made WOW! Now that adjustments have been made truck sits at stock height putting me out $500 for leveling kit I had them install at time of purchase. I have emailed Cavender with my concerns and to no surprise they have not responded!
Massive overcharge! - Dissatisfied
Do not go here! We were traveling from out of town, and our Saturn broke down. We were told it would be a $7,300 charge for new transmission. We had it towed it home to Orlando Florida, and our mechanic changed fluids, and checked our car completely, for $200. It has been driving fine for 2 months and almost 1,500 miles. We were told by Freedom that the car had been test driven, but the mileage was the same as when we drove into the dealership. Neither the general manager nor the service manager could give us any explanation, nor provided ANY service recovery! I feel they both just shrugged their shoulders! I'm glad we do not live in San Antonio and need this dealership. If it were our parents, or someone older, they would have had to have it fixed in order to get home. Please pass this along!