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Horrible customer service, before and after the sale - Jim
Explore USA Kyle tried to sell us a fifth wheel that was too heavy to legally tow on my driver's license - A Class A non-commercial driver's license is required in the state of Texas to tow any combination with a Gross Combined Vehicle Rating (GCVR) over 26,000 lbs per Tx DoT. The 2019 Heartland Torque we settled on is a complete xxxxx. It has been in the shop for a month now, with three pages of write-ups! Right out of the gate, the positive wire to the battery disconnect (ironically, an optional safety feature) was routed over the frame, under the floor, which caused an electrical fire. The manufacturer rep we were dealing with quit, and we have heard nothing else. The generator was improperly installed, and we could have died from Carbon Monoxide poisoning!
Auction house or dealership - Monicajo1485
We worked a deal last week with Crestview RV Superstore in Selma, TX (NOT THE SAME COMPANY AS THE ONE IN BUDA/GEORGETOWN) on a used Grand Design Momentum. We called Friday after negotiations were complete to make our deposit to hold the trailer while we applied for financing through them (we already had an approval on a loan by our bank but they asked we give them the opportunity to finance). We left a message that wasn’t returned so my husband texted the salesman at the end of the day to follow up and he said he’d call us Saturday morning to collect our deposit. He called us Saturday, my husband gave him our credit card number to charge and we were thrilled because we finally found our RV. The manager called me at the end of the day to let me know that even though we agreed on a deal and provided them with a deposit, they sold the RV to someone else that afternoon. We were crushed and incredibly disappointed in the way they handled business. So we wanted to warn people that your deposit means nothing at Crestview RV in Selma. They treat their dealership like an auction house even when a deal has been made and they will sale it out from under you to the highest bidder.
Great business!! - Melanie Highsmith
I purchased my RV at the ExploreUSA on Highway 90 in San Antonio a couple weeks back. The staff there were all great and patient with me. For my walk through this last monday, Oscar did a fantastic job! I have never had or driven an RV before, and I'm a single female. He made sure to show me everything, and I so greatly appreciate his time. If I could give him stars..out of 5...he'd get a 5. The whole business deserves 5+ stars! Thank you to everyone there and taking the time to show me what I needed to know, and to answer all of my questions. They are the best!