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I purchased a Passat with an outdated Navigation program.... - konakid54
I purchased a Passat with an outdated Navigation program. Volkswagen of Alamo Heights promised that they would update when I purchased the car, but would need to order it. I called a few times after a few months, only to be told it was never ordered. They told me they would reorder. After a few months I called and they told me it wasn't in yet. A few months later, they said they had no record of the order.
I don't trust Volkswagen of Alamo Heights and would not recommend them as their word doesn't seem to mean anything.
Bought a 2021 Atlas here 2 months ago. Drove in from... - CustomerHere
Bought a 2021 Atlas here 2 months ago. Drove in from Austin and picked up the vehicle. Process was ok hence the 2 stars. The problem is that I was assured when the plates came in they would be mailed to me since I live out of the area. Needless to say after 2 months I called and emailed Matthew Delgado and also reached out to "management". Eventually someone emailed me and said the plates have been there. Nobody bothered to notify my when they came in and they just sat there the whole time. I finally got a call from a "supervisor" and was told they would be mailed out. I also told them my paper tags are expired and need new ones emailed to me so I can print them out. This "supervisor" said he would notify the salesman that helped me, the same salesman that is ignoring my emails and calls, but he assured me he would call or email the tags. I have yet to hear from anyone regarding new paper tags while my plates arrive. What a bad end to a decent experience with these people. As I read the other complaints here I can relate. The dealer forgets about you once the car is sold, emails ignored unless you complain, and no actual supervision or management for customer service going on at North Park Volkswagen.
Very unhappy with this dealership. Today (2/5/21) I went... - iapedersky
Very unhappy with this dealership. Today (2/5/21) I went there with intent to purchase a 2021 VW Jetta S with manual transmission. The listed price on the website was 17,515. We had a nice salesperson (Stephanie) who showed us the car and took us for a test drive. She was very knowledgeable. I was ready to make the deal and asked for the "out the door" price. When going over the paperwork, I noticed there was an additional charge of over $3000 for "dealer accessories". They said these are added to all of their vehicles. It included things like $400 for key replacement, $1500 for some kind of protective coating they put on the car, nitrogen in the tires, and VIN etching on the windows. I did not want any of the items on that list and certainly didn't want to pay for them. Of course Stephanie's manager had to come over and explain to us why these were necessary and couldn't be removed. Needless to say I left and will not be back.
This is an obvious "bait and switch" policy that the dealership has. Another manager subsequently texted me and offered to take most of the accessories off the price but I declined and purchased the same car from North park without all the accessories. He said in his text that the website ad mentioned the additional cost of accessories but I searched again and cannot find this anywhere. It's hard to believe that people can be so ignorant and/or gullible to fall for this type of dishonest business practice.