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Purchased a used truck - jbeck
This is by far the best car purchase experience I ever had. Was shopping over the phone the gave me a price on an F150 was a good price so I went in to see the truck. The price was accurate and they were honest about everything.
On point - J. Sanchez
I would like to thank J.C for be right on point at the time I went to check the vehicle I was interested at, and when we decided to purchase he was very direct and effective to any requests we had before we closed up. Thanks again.
The best service around! - Demetrius Deese
I always bring my car back here to make sure I get the best service and certified parts to keep my Range Rover running like new. The staff is hospitable and always ready to give you the best service available.
Bad Experience! - RGV Customer
Do NOT do business with this dealership!! This dealership has be the most unprofessional, unethical, shady place in the valley. First of all, the salesmen are uneducated and incompetent. The finance department is crooked and lie to financing banks about household income and employment to get customers approved, no matter how poor their credit score is, or how high the customers interest rate will end up at, at the end of the deal. To make a long story short, my elderly parents went by the dealership as many of our parents do, to "window shop" knowing that they probably should not and could not qualify for a auto loan due to credit and being on a fixed income. The salesman lured them in, along with the finance manager.... ran their credit, got them into a large, used, overpriced vehicle approval with an 18% interest rate. They were going to end up paying double what the vehicle sale price was at the of the 6yr. agreement. We took the vehicle back, cancelled the contract with the bank, and just to have the fiance manager try to persuade my parents into another over priced vehicle. When they refused to take any vehicle from that dealership, he pretty much insinuated that my parents only got approved the first time because he had a "good relationship" with the bank that approved them?? What was funny, was that my mother later showed me a paper where the finance manager himself, wrote false income on a paper, and ask her to tell the bank that that was her income when they would contact her via phone, although it was not. This is elderly exploitation! There are many other ethical and honest places to buy from, DO NOT GO TO ED PAYNE, you will regret it!!!
i went today to go look around for a cars and these two... - dorkboy429
i went today to go look around for a cars and these two men where very nice funny and friendly they gave me information i needed but they also gave me my space when walking around. they pointed me to some cars they thought i would like from what i told them which made me realize they were listenning to what i was looking for instead of try to push me to something they could make better comission off of. this dealership was the second of four i visited today and i will be going back to purchase a car from them.
i took my pt cruser to burns dodge to have what i thought... - marioc
i took my pt cruser to burns dodge to have what i thought was a transmission problem
fixed it turned out that it was a broken motor mount i had them repair it! when i went to pay the bill the told me it would have to be ether cash cheque or credit card
i in form them that i had an extend warranty plan through dodge and that they could
send the bill in to dodge and i would pay the 100.00 deductible they said that no i would have to pay in full around 950.00 before they would give my car back too me!
i had no recorse but to pay the full amount! and just the other day july 18th 09 i had to replace my car battery on the pt cruser and discovered that they had failed to
reinstall the shift gear gromit and air intake gromit so i will never go back to them
for work on my cars and i wont recamend them eather!
I am absolutely disappointed with this company. The... - mrchen
I am absolutely disappointed with this company. The employees, and I mean ALL of them (maybe that is company policy) are all very nice and will cater to you to get you to buy a vehicle. They make all kinds of promises and can't re-assure the customer enough times how they stand behind their policy of selling vehicle working to the customer's satisfaction. When buying a used vehicle it only makes sense that something was wrong with it when previous owner got rid of it, but, this company guarantees that they will repair whatever is wrong with it when you buy it. THEY LIE. My mom, who is 86 years old and lives on social security bought a van so she could carry her scooter where ever she went. From the start the key remote did not work so the alarm system would not activate. She told them numerous times about the problem and they kept telling her they would get to it. On a trip to Houston, someone broke in to the van, damaged the ignition trying to "hot wire" the van but were unsuccessful and didn't steal it. The alarm did not go off - because the company didn't keep their word. The van had to stay in Houston then they wanted us to pay labor, parts, and towing. Their reasoning was that "if someone was going to steal the van it would happen with or without an alarm. HOW STUPID IS THAT? Now they're sending letters that they plan to auction the vehicle, apply sales amount to account and hold me and mom responsible for any money owed. I did not buy the vehicle. From day one I should have known how dishonest they are because my mom's income is not sufficient to purchase a vehicle so the salesman said he could include my income with her account. We specifically told him it was to be in her name but if using my income helped her, go ahead and use it. Now, they say it is my responsibility. I know ignorance not justify my action and in all likelihood It will be responsibility too, but my point is how they will lie, cheat, and make promises to get your money with no regard to the reality that people buy used vehicles because we can't afford brand new. Stealing from an old lady this way is unforgivable. People, especially those of you who are very trusting, like me and my mom, remember that this company is not to be trusted. don't give them any money until they have fixed everything that is wrong with the vehicle first and don't believe them when they say they will "doctor" documents in order for your application to pass. Believe me it comes back at you and they sit back and laugh "another one bites the dust"
Calm, cool, and collected - Rudy123
I would recommend anyone to go and speak to Arnold at the McAllen Drive Time about getting your used vehicle. He and the others are calm, cool, and collected!