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Excellent customer service - Delia02
I give this dealership an overall rating of 10! They were awesome throughout the whole purchasing experience. Carlos Garcia and Paul from service followed thru with amazing and quick response time.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Easy purchasing process - jon245
John and Abby are both extremely pleasant and made the purchasing experience enjoyable. John had the 2 trucks I wanted to look at ready. John answered all of our questions. Abby got all of the paperwork ready, reviewed everything and got us out quickly. They also stayed late to close the deal which we appreciated. Also, I love my Silverado Z71 4x4.
Internet Sales Consultant
Excellent Customer Servive - Relaxson
Ryan as well as the dealership was beyond accommodating. We got the car we wanted at a great hassle free price. Thank you for a smooth transaction. We are very please with our purchase.
Great Experience - Mike K
Just purchased a new Tahoe, and by far was the easiest, no hassle, best deal in Central Texas! Harry, the salesperson was great!! We highly recommend the Covert team, and due to the awesome experience we are Covert customers for life!
Internet Sales Manager
Awesome Dealership - carmine1955
Out standing sales and services. Awesome team on getting me The best price on my new Chevy Equinox . Big shout out to my sales rep Milton !!!!!
buying my new truck - jerry 1952
this is my third truck purchase at Don Hewlett Chevrolet. I actually have to drive almost 50 miles to get there but it is worth every mile. The dealership is friendly and fair on your trade in. They have lots of vehicles to choose from and make the experience enjoyable.
Recently moved to the States, bought truck easily - Pablo
Excellent customer service and excellent deal. I recently moved to the States and I needed a truck. Since where I live the trucks are way more expensive, I found this dealer and the salesman was really helpful, I could find the truck I was looking for, like new and priced like preowned. Exchanged a few phone calls, texts and e-mails so they could have the necessary info help me out with the credit and the paperwork on a Tuesday. Saturday, same week, and I was driving to Austin to give the downpayment and to pick up the truck. First truck bought ever and was the best experience I could ever have.
Deceptive sales tactit - CARlos
Purchasing a 2018 Volt last year at this dealership went well. It was only after I did my taxes last month that I realized I had been deceived.
The sales reps assured me that I would get $7500 back from the federal government’s incentive program for electric vehicles. When I first asked the sales manager (1 month before purchase) if that was a tax deduction or what, he said, “No, that’s a check. That’s a check!” The saleswoman that sold me the car also told me that I would be getting $7500 when I did my taxes. At no time did anyone at the dealership mention that the amount could be less. I have now done my taxes, and the amount I am getting is around $500 in the form of a tax credit. I had made the decision to purchase the car based on what the dealership told me. They deceived me as far as the rebate amount from the government, and I ended up spending around $7000 more than I had expected to.
Bad Times At The Nash Royale - boysct2
Just got back from another bad experience at Chuck Nash. Been trying to get my car fixed since April and every time it's a different person every time, but they same run-around. Except last time I dealt with the xxx. customer service manager. When my check engine light came on(again) I sent him an e-mail and heard nothing back. I bring my car in 3 weeks later and he had no idea who I was or what was going on. They just want my warranty to expire on the part so they don't have to replace it for free. If you have anything wrong with your car DO NOT GO HERE!!
We had received a flyer from Miller Starnes Chevrolet... - RDavisTX
We had received a flyer from Miller Starnes Chevrolet Buick in Rockdale. The back read Strike it rich $25,000 lottery game and urged me to scratch off the three lines to see if I had won the $25,000. The middle of the three scratchers matched all 5 numbers needed to win. No other prizes or conditions were on the page. I took our salesperson through the flyer step by step and asked if he thought it was misleading he agreed that it was misleading and his comment was that was just marketing designed to bring us in. After experiencing this disappointment and embarrassment he actually expected us to by a car that was repossessed from one of our neighbors after taking time off from work to be told we were tricked by a clearly deceptive marketing ploy that promised we had won $25,000 and a chance at winning a new car that delivered neither. Do not do any business with someone as sneaky and underhanded as these people.
Salesperson not organized, prepared, or completely... - savetime
Salesperson not organized, prepared, or completely informed about the vehicles he sold. Dealership unorganized and does not value the time of their clients. We came with our financing complete and ready. We had already picked out and determined mutually agreed upon price prior to arrival. We asked that the vehicle be completely detailed and filled up with gas for our scheduled meeting. Upon arrival, the vehicle was washed externally...however, zero effort was given to even remove dust on the inside. Because we needed to know if stains in the vehicle were permanent, we asked that they clean it to allow us to feel confident in the purchase. The first impression was that the salesperson did not listen and was dishonest with the condition he described to us over the phone. After waiting for that, we continued to witness our salesperson's lack of organization, knowledge of product, and lack of awareness of his client's comfort. For example, when he drove the vehicle back for the cleaning (which should have already happened per our agreement), he told us to "wait" and he would be "right back". After standing on a hot curb in over 100 degree heat for about 15 minutes, we decided to go across the street into the dealership. Documenting each detail of our over three hour frustrating experience would require too much time. I will just add that at one point while waiting for the salesperson to gather or reprint paperwork he could not find, my husband noticed his truck tail lights blinking. He walked outside to find a dealership employee with his keys (that had accidently been tagged to another vehicles keychain). The employee kept trying to use them to open one of the dealership vehicles. The salesperson had misplaced them after inspecting my husband's truck for trade. Naturally, we wanted to walk out and leave. Honestly, we would have IF we had not driven so far to purchase the vehicle. After the terrible first impression, we kept thinking..."It will get better". But, it did not.