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Very good service - Ale_18
They have very friendly and helpful employees, any questions you have they will gladly answer. They will work with you and help you find the best choice of vehicle you are looking for.
CARMEN WAS GREAT!!! - Rachel42
CARMEN WAS FRIENDLY AND INFORMATIVE. SHE TREATED ME LIKE FAMILY. SHE ANSWERED ALL OF MY QUESTIONS AND THEN SOME. EVERYONE COME SEE CARMEN SHE IS A GREAT SALESPERSON. AND ALSO THE STAFF WAS FRIENDLY TOO..
No hassle - N9034
Fast and friendly service. No run around. Salesman was straight forward. He knew what we were looking for and worked hard to amke it happen. Overall best car buying experience yet.
Harp mobile - Mc3
We needed exactly the right size van, to hold our full sized harp: 72 inches diagonally from right corner back to left edge behind the driver’s seat. Our salesman was quick to show us van after van, open them and let us measure the diagonal. Also, we have to have a Very flat space, no bumps, no hooks, no empty spaces in the surface. When he showed us the 2018 Journey, it met Every requirement!! We were elated!! The dealer let us borrow it, and we went home and loaded the harp!! Wow! Perfect fit!! We went back to the dealer, I loved the comfortable seats, the extra space, the backup screen!! So now we have a beautiful new red van in our family!! Thank you so much, to the San Marcos TX Dodge Dealer!!
Unprofessional clowns running a 3 ring circus - nickhusiow
We purchased a new 2018 Ram 5500 cab and chassis from BlueBonnet Dodge about 6 weeks ago and our experience through the whole process was less than enjoyable to say the least.
We were always told they would call us back shortly and days would go by before we heard anything we would end up having to call them to get the status of securing the truck. Then securing the loan the same thing, and then even after we had to keep bugging them to finalize the deal with all the paperwork, then once the paperwork finally arrived of course it wasn't correct and had to be amended.
Finally weeks later the truck was ready for pickup and I flew from Phoenix, AZ to San Antonio, TX to pick up the truck and drive it back. At the last minute Steve changes plans and tells us that he can't meet us to pick up the truck and will hide the keys somewhere for us find them so we can pick the truck up ourselves. He couldn't even take 15-30 mins out of his schedule to meet and greet and shake our hand on the deal and wish us the best with our new truck purchase of $70,000. Though he made his commission off the deal.
When driving the truck back to AZ we realized the back slider glass window had an air leak causes an annoying whistling noise in the cab the whole way home. Then the cruise control decides to stop working and will only work when it wants to, next the rear parking sensor on the passenger side just start alarming for no reason everytime in reverse. Then the 12 volt phone charger in the front of the cab stop working all together, all which are now our problem and require us to take the truck into only a commercial dealership for repairs and told they need the truck for a week to fix everything.
Meanwhile this is a work truck that has to be on the road to make money every month to afford the monthly payment and commercial insurance required.
Lastly the temporary registration tag runs out on Christmas day and we have not received a permanent plate from AZ motor vehicles, so we call local motor vehicle office and were told they never even received any paperwork regarding the vehicle and that we need to contact the dealership.
Today I called Steve to inform him and he tells me that he will call me back in 20 mins, about 2hrs later I call the dealership and was told Krystan was busy and would have to call me back, after insisting on talking to him I was transferred to Krystan and explained the situation and was told the lady that handles titles was out of the office and he would have to get back to me, I said fine but I needed a new temporary plate so I can drive the vehicle, he replied no problem I will email one over to you today, perfect!!!
5pm today we still have not received a temporary plate by email and I received a text message from Steve telling me that they were working on it but still waiting on the title lady which lead me to write this review about my unbelievable experience of the very poor customer service I have received and the far worst of any car dealership experience I have ever had over the last 30 yrs.
Do yourself the favor and save yourself the aggravation and time wasted and find another dealership that will treat you better then BlueBonnet Dodge ever will or knows how.
Don’t make good on promises - Bert
Bought 2019 Jeep Cherokee limited, came in without navigation system,salesman admitted he made a mistake and would get the program and install it when it became available, now they say it cannot be installed and will not do anything about it. Horrible place!