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Very Satified Customer - WFORNEY.WF
Kudos to Mac Haik Ford/Lincoln dealership, especially salesman, Chis Lopez Chris was so helpful and professional. Chris is now labeled our FAMILY SALEMAN. He has sold three (3) members of the family vehicles and is highly recommended by us to other family and friends. I arrived at the car lot to help talk some else into purchasing a vehicle, but I won the lottery ....Thank you so much I am truly happy with my purchase.
Top Reviewed Specialists At This Dealership
Sales and Leasing
It was a five star transaction from the time I was first... - RT21BORI
It was a five star transaction from the time I was first Contacted by the internet sales, Then I was set up with a sales representative, Chad Laboy, who was awesome. He was with me all step of the way. He went out of his way to make sure that I purchase what I wanted. Highly recommended sales personnel.
The finance manager put the icing on the cake. Left there super happy. Thank you once again.
I've got one vehicle from them in past was good BUT now... - jb
I've got one vehicle from them in past was good BUT now the express online was told by salesman is all made up #s stated trade would be way less did not even see trade. or even have vin# would not call back . they have lost my business and will tell friend about
Buying experience. - tommedina
I recently purchased a 2020 F-150 truck from Truck City Ford in Buda, TX. I was completely satisfied with my overall purchase and the way I was treated by salesman Eddie Haddad. From the moment I met him Eddie appeared to be genuinely interested in providing the best possible service to me. He was extremely knowledgeable about Ford products and answered all my questions quickly and honestly. Throughout our dealings Eddie was courteous, respectful, and made me feel that I was the only customer by devoting his total attention to me. I would recommend this dealership, expecially Eddie Haddad, to anyone looking to purchase a new Ford vehicle.
1st Oil Change on Mustang GT - GT Driver
Good, straightforward service, though only an oil and filter change. This was my first visit to La Grange Ford - Lincoln, but I plan to keep them as my primary dealer. My only complaint is regarding Ford corporate (marketing) communications: I called the dealer to request an oil & filter change (low miles so no other work was needed), but the appointment confirmation email I received said that I had requested "The Works" incl. up to six quarts of oil, etc. I did NOT request The Works! Also, the message was a little concerning, given that the Mustang GT requires 10 quarts of semi-synthetic!
I mentioned this to Robbie in service, and he assured me that they would do the job right, and to basically ignore the automated email. Okay, but I also requested NO SPAM, only messages related to the scheduling of my appointment and completion of service...
Ford has since spammed me with MULTIPLE email messages requesting online reviews, incl. one thanking me "for choosing Quick Lane Tire & Auto Center" -- I've never even heard of Quick Lane Tire & Auto!
Bottom line: the La Grange dealer level service was great, with a quick turnaround and the work done well, but for a purported "technology company", Ford sure has a lot to learn regarding attention to detail and customer relations / communications!
good service - swapisa
Clean and very friendly with everyone. They were quick to complete work in a safe atmosphere. Dealership is very safe in this time we are in.
Knew what I wanted, Ajay and Ryan made it easy - WillK
I found a used car I was interested in on Carfax, and contacted the dealership. Ajay Malani responded to me, and made himself available without pestering me or being pushy.
I pretty much knew I wanted the car before I stepped on the lot, and Ajay (my salesman) and Ryan (the finance manager) were helpful, patient, and took the time to answer all of my questions. I never felt pressured, but rather, just helped. I think the whole thing took maximum of two hours -- not too shabby.
Highly recommend these guys; they were a pleasure to work with.
Wow I have never been more disappointed. If only I could... - Biancareighrivera
Wow I have never been more disappointed. If only I could give 0 stars. I thought I was getting a good deal on an electric Nissan Leaf, but on the way home from the dealership, hadn’t even driven ten miles, the car dies. I had to tow the vehicle home and Uber myself home costing all of $310.40. It has now been two and a half weeks since purchasing the vehicle and I have called the dealership almost every single day to fix the problem, they haven’t responded, or given me the correct charger. i spoke to Aaron (sales manager) once and he sounded as tired as I am of trying to deal with such a fixable problem. Then he never responded. All I needed was to be treated fair and given the correct charger for my car and to make sure the battery is in good health. Way to go maxwell ford!
Your whole office has done a great job at giving zero customer service or even attempting to right something that is more than wrong. I look forward to spreading this story on all review platforms because people should know who they’re dealing with.
If you buy a car here, no doubt they will be so nice until you walk out of that door after your purchase.
Bait and switch! (New car office on Northbound I35) - Ford_Driver
I was hoping for a great experience. I worked with my salesman over the phone before arriving. We came to an agreement on the price of a new pickup, I confirmed this with him twice. When I arrived I heard “simple mistake” and the price was $5,000 more than discussed. Additionally, there was an $1,100 accessories fee they added to the already inflated price. The last thing, and I knew it would be different (lower), is their online trade in calculator. It is based on Kelly Blue Book values. The salesman stated they don’t use KBB but rather the current auction rates. Fine, but don’t have it on YOUR website as a customer resource if it doesn’t matter. The total price discrepancy was over $10,000. I was prepared to walk out with a new truck. They did not uphold their end of the deal. When I let the sales manager know what happened he just stared at me, zero response. Pretty unethical sales tactics. I do not recommend this dealership
They say your approved and check all banks . Mess you... - jb
They say your approved and check all banks . Mess you score up bad. They have no customer service. The salesman just care about money not people. Management lies also. empty promises
I was lied to about the contract I signed. I had to call... - GD
I was lied to about the contract I signed. I had to call to fix 5x & was called a liar and stupid by 2 managers.
Beware! I was quoted a price and then after dropping my... - hoff
Beware! I was quoted a price and then after dropping my vehicle off and getting it fixed was given a price of almost double. There was no additional defect found. The issue was that I was given a price from service and then told I had to request a quote from parts department on my water pump. Guess what I am not a mechanic and didnt know valves had to be replaced when they replace the water pump. I was initially quoted $1100 for labor then 152.29 for the water pump. So after tax I was expecting $1355. After repeating what I was initially quoted they were so kind as to drop it to 1474.14. I will not ever go back. Maxwell Ford in South Austin is where I will go in the future. I was told by my brother who worked in the car industry that they would be more reliable. Wish I would have asked for his advice before going to this place.
Horrible service/parts department - Griffith is Bad
Worst service/parts department I've ever dealt with in my life. Had a takata air bag recall that needed to be replaced so that it wouldn't potentially shoot shrapnel at passenger(s). I have kids and myself to worry about so you know pretty important to have that issues fixed ASAP. Called Griffith with Ford headquarters service on the phone. Was told by Glen they didn't have the part and needed to order it and would call me back when it came in. Ok no problem. 3.5 weeks later no follow-up so I call Griffith. After 3 times of being bounced around and hung up on. I finally reached Daniel who was nice and said that they had no record of my request for a replacement part and didn't have a way to track what orders have been placed for customers. Seems like BS but he tells me that the part has been ordered and would be there in two business days. This was a Friday so I expected a call on Monday/Tuesday. 1.5 weeks later still no call when Ford headquarters contacts me for a follow up. They ask if I want to help reaching out to Griffith to find out the status. At this point I tell them I no longer trust this location and want to be patched through to another location. Worth noting the second dealership received the call and replaced my part with zero issues and had great customer service with 4 days. In my opinion this dealership isn't worth people's time.
No good!! My daughter bought a car from Mac Haik southway... - arleen
No good!! My daughter bought a car from Mac Haik southway ford on sw military location in San Antonio TX and the salesman named Nick promised to fix and clean the car up. Well they didn't do it. Nick manager just wanted to throw some water on the stained dirty seats and wipe with a rag. Once you make the deal they don't care about you.
The absolute worst unhelpful rude employee I’ve ever met.... - SMD
The absolute worst unhelpful rude employee I’ve ever met. No help. No customer service. Zero respect for customers. How are they still employed I have no idea. I will never return.
ABSOLUTELY TERRIBLE SERVICE - Michelle37
This dealership is the reason my new car is a Toyota. I have never received more disappointing service. I previously owned a Ford Focus which I took to this dealership to fix a broken door latch. This was a full year before the official recall of the door latches on The Ford Focus so I had to pay over $600 to fix it. It took several days to get my car back. After I received my car which had supposedly been fixed, the door that they had replaced the door latch on was not locking electronically. I called the dealership in hopes that they would look at it for free since this problem had only occurred after they "fixed" my door latch and they refused. I spent a whole year driving around with a door that would not lock electronically and because of this my car would make the "lock" honk while I was driving. It was so frustrating. Finally, I received a notice from Ford that there was a recall on the door latches so I took my car in to A DIFFERENT FORD DEALERSHIP and scheduled an appointment to have the rest of the door latches replaced. I was so nervous and even explained my previous situation at Maxwell to the people at this new dealership before handing them my car. Well my goodness what a pleasant change. I received my car the next day AND I was told that whoever had replaced my door latch at Maxwell had PUT AN INCORRECT DOOR LATCH ON. So not only did I pay over $600, receive my car several days later, have the door latch for a different vehicle installed that ultimately resulted in my door locking mechanism not to work, but Maxwell refused to ever accept responsibility for their mistake. DO NOT VISIT THIS DEALERSHIP.
Mac Haik Ford Lincoln
Commercial Account Manager
Vehicle Accessories Manager