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Very poor management - JPThompson1987
I spent time trying lease a new vehicle from this store last month. The level of incompetence exhibited by the GM and his Sales Management staff should be an embarrassment to Jimmy Snell and his grand-fathers good name. The GM is a complete amateur on so many levels and should never have been elevated to this position and is a far cry from the very fine gentleman that had a steady hand on this store from its inception in 1997. The parts and service management and staff remain top notch but all of the long time employees who made this place special at one time have long since been unceremoniously let go for zero cause or left of their on accord. My recommendation would be to steer clear of this store until the new Park Place Jaguar Land Rover North Austin opens in the Fall if 2019/Winter 2020!!!
Very helpful and went out of their way to make sure the... - wh2tby
Very helpful and went out of their way to make sure the car was right for me and I was happy. Price negotiations were friendly and no undue pressure was placed on me to close the deal. The purchasing experience was one of the best that I have experienced.
The only reason I did not rate them a 5 for all categories was that they failed to contact me on the availability of a part that is needed to fix a fit and finish issue. Unfortunately they also had to tell me that could not give me a delivery date either. This is rather lax. However they are always friendly and helpful when I call.
The car has only had some rather minor fit issues (3 of them) and a single irritating squeak. The squeak and all but one of the fit issues was rectified without any issues.
I await the missing part and the fixing of the remaining issue.
Overall, Charles Maund Jaguar have given me a pleasant introduction to the Jaguar ownership experience but need to be a little more attentive on the service side.