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Great Purchase - R Noack
My mother n law was looking for a new vehicle. I checked the local dealers and 1 other out of town dealer. A friend suggested Ryan Ford and Mark Jones. I looked at the available Escapes on their website and picked the one I thought she would like. I spoke to Mark and gave him the stock number. He gave me a price that beat all others. I even had one of the other dealers call me and ask if I had made a decision. He tried to beat the offer, but could not. It wasn't just about the price. Mark was professional and not pushy. (I had to work on the day of the sale so I cannot evaluate the facility.) So my wife and mother n law went to make the actual purchase. My wife does not like the "purchase process" so I was surprised that she had no complaints about the transaction. It was easy and trouble-free. Best of all, my mother n law has a great new vehicle at a great price. This was easy.
Top Reviewed Specialists At This Dealership
So many issues - Shannon Rebekah
Was lied to about approval amt so they could sell me the car they wanted to sell- not the car I wanted to buy- then they tell me it’s certified used and safe- brakes went out to the point of ruining the rotors 3 weeks after purchase- sold my husband a truck he didn’t want lying to him about the amount he was approved for to get him to purchase a truck they wanted to get rid of- they had to replace his breaks 2 weeks after sale and he still has major engine problems they say they fixed and they refuse to give him the documents to show what they did to it- they also promised to get him a different truck 4 times and at the last day before payment was due, they said they changed their mind and they can’t help him any further - when he wrote bad review on the site they threatened legal action against him- horrible place! Don’t buy here ever!
Awesome Appel - Misty
Awesome job and thank you so much for all your help Blake Sander. And thanks zack so much. Enjoyed it very much love our new truck.
3 weeks they have had my car - Mich0773
Went in for window not working they fixed it I got it back then both stopped working 3 days later and the transmission started slipping . They quoted me 7200 for new transmission or 4300 for used with 90 day warranty. Prior to that the told me I need new control arms little did they know those were are replaced. Tey have had my car now for 3 weeks for a simple window switch. They are slow they try to over charge you and charge you for things you dont need. My door panel was off for them and the switch in the floor board.
Straight forward, honest, and fair - G
I dont usually do reviews, but after visiting and buying a vehicle today, I have to say that this was the best car dealer i have ever dealt with. I was fortunate to work directly with Mr Brown, who was a staright shooter. He was fair and honest. It was a simple, low stress purchase. Everyone was very nice and helpful! I would highly recommend this dealership.
Purchased a 2012 Shelby GT500. Paid full sticker price. ... - MisterTim
Purchased a 2012 Shelby GT500. Paid full sticker price. Upon delivery, vehicle had a nick in the console and discoloration in the bezel around the navigation screen. Ford denied warranty service to correct these problems. Dealer failed to convince Ford that the problems were due to manufacturing defects.
In contrast, my other new car experiences were significantly better: 2001 Acura MDX (purchased from Sterling McCall), 1999 Mercedes Benz E320 (purchased from Star Motors), and 2011 BMW 328 (purchased from Momentive). Both Sterling McCall and Star Motors corrected manufacturing defects withough argument and without cost to me.
For the time being, I do not plan to return to Tommie Vaughn, and am not likely to make another Ford purchase.