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Great! - Erikkadiaz
Very pleased with everything! Took the time to work with me! Took the time to explain in detail for me to understand. Overall thankful and pleased with my experience.
Top Reviewed Specialists At This Dealership
Great Experience - FordMom
We had a great experience purchasing from Tri-State. We went in just to see options and Conner did a great job giving us all the information we needed. We came back the next day and Conner was, again, there to guide us through. He worked well with us and was patient with all of my questions. Rhonda made sure we had everything we needed as we waited through the process of purchase. Brian Humphrey did a fantastic job explaining all the paperwork and was extremely patient with my questions, as well.
Overall, we could not have had a better experience. We will definitely recommend Tri-State Ford to any of our friends and family.
Jud Mo;;we was very helpful and polite. Love my new Escape!! - RozPrice 019
5 star rating is perfect, no one gets perfect to me except our Lord Jesus! All the people were great & so is my Escape Titanium!!!
Sales and Service - Zach4
My husband and I would highly recommend Smith South Plains for purchasing a vehicle and getting is serviced! My Escape needed a new part and Mr. Campbell was very thorough in exaplining what the issue was and how much it would cost. The part had to be ordered and was done so in a timely manner. Also, I was kept informed the entire process. Furthermore, my husband needed a used vehicle with decent mileage and a few other necessities (4x4, white, & cloth interior.) Mr. Sykora was quick, professional and efficient in guiding us to the right pickup. The truck met all our needs and the deal was done in a matter of days. We will use them in the future!
Up front and helpful - VanPeltJ
It actually took me a few months to figure out the vehicle that I wanted and to get everything together. I worked with the same sales person who was very understanding and went along with all of my detours. He helped me find a truck that I am very happy with that I probably would not have picked out to start with. The only reason I didn't give five stars was that there wasn't much selection at the time that I visited in used trucks. It was the best experience I have had with buying a vehicle.
Great!Dr3 - MATTMENDOZA68
Employees great, the manager are always helpful and the service there is on top of things. Overall reagor dykes is the place to be at
Service slow and new car sales manager is a jerk - Toms Day
They couldn’t give me an estimated time that they would be able to fix a warranted oil leak even knowing the scope of the issue. Took weeks to fix a oil pan leak
Horrible Customer Service - Lost Customer
My truck has been in their shop for 35 days so far and no one will return my request for an update or completion date.
My experience with this dealership was SPOT ON! - Brighteyes1
Mike and Colt were very patient with me, because I wasn't sure what vehicle I wanted! I never felt rushed or pressured in any way....a lot of dealerships have, what I call "shopper stalkers", and that was not the case here! Thank you very much for such a positive experience! I will definitely tell everyone I know to go see these guys FIRST!
Don’t buy there - Auba
You work in odessa live in Seminole so you you shop around right well that’s what I did and always do so brownfeild was the best deal again my family’s bought there before three new trucks! So anyway to the point dealing over the phone with a sales rep shows picture of the truck like the truck like the price get approved show up to finalize the deal only to find out the sales rep isn’t there deal with another rep show them pics and price , manger comes in and says sir we cannot honor what we have sent pics and price and the biggest bull crap about is the manger won’t answer the phone or call back ! Need less to say never going there again!!!
Service dept. Sucks - Frustrated
Brought in 2011 ford fusion for airbag recall, when I picked up the vehicle. A/C and heater not working, bring car back to svc dept. No hot air for heater and air only works from defrost mode...very frustrating. When asked what the problem was with no a/c od heater, was told something came disconnected....very informative......very frustrated! Just got the fusion back....again, the technicia named Bryan explained the problem as folliws.."I guess the car just got mad, cause when I plugged the controls back in, it was working...i guess the car got mad"....really, I asked how does a car get mad...he utters I dont know, cause it was working, it's ok now.....if you bring your vehicle to pollard good luck with these unprofessional idiots.
Not a good job. Don't go here. The service manager... - Oil getter
Not a good job. Don't go here. The service manager was curt and seemed to have an attitude when I expressed dissatisfaction with lube service
Always helpful and spend the time to understand each custome - Happy camper !!!
Pat and his crew of people who work there bend over backward to satisfy each customers need, no matter how busy they are. Thanks to all of the crew. Service is always a pleasure in all departments. Try them, I highly recommend them to anyone.