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Best Ford Dealer EVER!!! - Jacque Reese
This dealership is the absolute best!!! Chris Stroud went above and beyond on this deal. They started out $2k higher on my trade than anyone else. Worked with me to get one car sold and the other traded in. Searched tirelessly to find the exact vehicle I wanted and went to get it! Put me in a loaner vehicle while they looked. Very professional. Very friendly. I would absolutely recommend them to anyone and everyone. We are customers for life!!! BUY LOCAL!!!
Experience of buying new car - Shannon5656
Salesman was very friendly and patient with us while we were looking for a new car. Very helpful in helping us choose one and knowledgeable about the vehicles we looked at also. Took his time with us and didn’t push us into buying the first one we drove. He knew a lot about the cars we drove and told us a lot about them. (Very helpful for us). Didn’t feel like we had to hurry up and make a purchase.
Save yourself the drama - Unhappyshopper
This dealership overall is terrible experience but the service dept is even worse. They are so busy yet won’t expand. Lies from employees will leave you spinning your wheels that are literally in their service shop for weeks to months at a time. They beg you to leave reviews once you purchase from them which is fine until the deal is closed and you realize just how bad it’s all been.
Analysis by Mileage Shown on The Odometer - Catbird
Despite my multiple tellings of what was happening with my Ford SUV that I wanted resolved. The intake clerk had no engine knowledge and didn't pass it along to the mechanic. The mechanic finally stated I needed a new engine because he wasn't sure why I had antifreeze in cylinder #2 and he looked at the odometer and decided I needed a new engine. When I questioned him he said he wasn't sure if I had a crack or a gasket leak. I told him there is a big difference between a leaky gasket, or a cracked head and replacing an engine - he told me that he looked at the odometer and with that many miles he thought I needed a new engine. I told him that I had told the in-take people multiple times that I had a new engine in the vehicle that only had 60K miles. The mechanic said "I thought it looked like it was in good shape" He based his analysis on the odometer instead of looking intently into the problem. The clerk didn't seem to think that was a problem because he had zero knowlege of basic engine mechanics - which he admitted to me Now I have to take my vehicle to a much better mechanic who will repair my SUV based on real issues rather than the mileage on my odometer.
Top of the line!! - JOHN TADLOCK
I have been dealing with an awful service department over the last couple of days. And it reminded me why I love Texstar Ford so much. Sam, Brett and everyone person you deal with at that dealership is first rate.. It just doesn't get any better! To bad they don't sell Jeeps, my life would be so much easier.