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The service was much better this time around. - EPTravlah
I was placed in a shuttle within a few minutes as opposed to close to an hour that has been the norm in the past. The service rep could still communicate better with the customer. I understand that they have to talk to many customers in a day but basic information would be good. Estimate of work, even if it is no charge due to warranty or recall work. Estimated time of completion. etc. Dealerships are never good places to work in but the employees should not be disgruntled while dealing with customers. When they are, it tells me that there is a deep company dissatisfaction, which further tells me that the work might not be up to standards. The service tech was not disgruntled but did not communicate very much when I turned in my truck. The lady that assigns the shuttle was not in a very good mood. The driver of the shuttle was excellent. He made the drive very interesting, he had many good life views and seemed the better ambassador for the company. The cashier lady was very neutral and didn't seem to be focused on her job. It took her a few seconds to locate my key fob after handing me my paperwork. The reduction in paperwork is a pleasant change. Perhaps you can go to emailing paperwork instead of printing the documents. I usually scan and electronically store my documents, then I recycle the paperwork. You can have the customer sign on a signature pad to validate the work done and have that electronically placed on the paperwork so that when you email the document to the customer, it has a signature on it.
Lousy service - me
I bought my 2012 2500 Ram from Lithia. I have tried several times to get my ram in to address an urgent recall and a rear pinion seal leak which needed to be addressed as well. On two occasions I spoke with a man who advised me that he would have someone call me to address this issue. I have yet received a call back. I spoke with Viva Dodge and was able to get an appointment within three days. Needless to say I will never deal with Lithia again.
An excellent job - Jesus12536
God job happy with service . I will come again. Attentive to my car needs. Glad to be educated about the car. I will apply what i learned
Worst Dodge Dealership El Paso, Tx - Hellcat
I requested information on a vehicle they have for sale an a trade-in I have. Recieved a call from a sales man, we agreed on meeting at 7PM. I got there a little earlier 630ish and the sales man was busy. He excused himself from the customers he was helping for about 5m took me to see the car and asked me for my trade-in keys so they could value it. He then asked me to wait in the lobby till he finished with the customers he was with. Long story short I was there for over an 1hr till I decided it was enough since salesman nevert came back or anyone. I went to look for the salesman which found chit chatting with other sales personnel. I asked him what had happened with the trade and the seeking car. He replied by saying he was sorry that they were missing a " team" and they hadn't gotten to any numbers. I told him ok, thankyou I've been here for an hour please call me instead when you have the numbers. All in all they never did anything but waist 1hr and 30m of my time. Apparently they must not want to sell vehicles. I've bought many autos and never have I experienced that type of service. If a salesman is busy he directs you to someone else to help you while he is done. Just plain worst service ever coming from the largest Dodge dealership in El Paso! I will never go back...