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Great service - Andysgirl
Came in late in the afternoon without an appointment and was immediately helped by Ace and Andrew who treated us extremely nice and fixed our car problems in a quick stress free experience I will always recommend this dealership the manager gets an A+in my book. Ps all the staff is amazing.
Avoid if all possible - carguy
Bottom line: be very cautious when doing business with this dealership. Addendum stickers with bogus charges is another item of concern. Strongly suggest that everyone should look elsewhere before giving any business to this dealership.
The dealership was contacted and provided a price estimate for a 500X. We then traveled two hours to purchase the car but upon arrival, the vehicle had been changed out for another 500X that looked identical. It was just before giving up the money for the down payment when my wife and I asked questions and discovered that this was not the vehicle that we had inquired about. They had substituted it for a 500X that was the same color and options but with scratches and 650 miles. When we inquired as to the specifics of how this vehicle arrived at the mileage and condition we were not provided any factual information but we were informed that the vehicle that we had discussed via email and phone calls was going to be used as a service loaner.
Bait and Switch is the term given to unscrupulous car dealers such as this and we did call FIAT corporate to lodge this complaint. We will now be driving 6 hours to New Mexico to find a vehicle that is optioned the way that we were looking to purchase.
Will be back for my next car - Meg
I will definitely go back to Mike Ward Fiat and will recommend (already have actually) Tom & Joey to my friends who are looking also. I'd been looking for a new car for about 6 months. Happened along to the Fiat/Maserati dealership with my boyfriend who was also looking for a new car at the time, and we both walked away so happy with what we bought. I ended up with a used car (which was not my original plan) but it was perfect for me and I couldn't be happier with my choice. John, Joey, and Tom worked so hard to make sure we both got what we wanted. I hadn't planned to buy that day so my trade in was a mess and they helped me clean out my old car. It really was a first rate experience and I appreciate all the effort these guys went to. Thanks to all of you!