Great Service Team - Avalanche Owner
The service team at McCaddon always does a great job. From scheduling to completion, everything is done right, on time and with no surprises. Great job!
Top Reviewed Service Specialists At This Dealership
Customer Experience Manager
Customer Friendly - Mike
Appointments are easy to make and dealer is very customer friendly. I have been going to Rickenbaugh for service on my Cadillac's ever since I bought my first one in 2008. They are the best as far as I am concerned. They offer amenities for customers waiting on their cars such as WiFi, free snacks and free drinks (water and sods), and Cable Tv, plus the usual great magazines, all good things .
The work that was done to my car was amazing and the... - iskatelichay
The work that was done to my car was amazing and the customer service was even better. Now that I’ve found you guys I wouldn’t dream of going anywhere else for my auto repair needs. I will refer definitely everyone I know for the best all around service. You guys are the best at what you do thanks again!!!
Terrible customer service on follow up. - Samnq2015
I went to get my Cadillac CTS fixed, because it was shaking after washing my engine. Bad idea! I went in to get it fixed and I was advised that one of the fuel injectors got wet, so they went ahead dried it so I thought everything got fixed. After leaving the service department, I noticed that the car was still shaking, so I called and left a message for the service department manager Clay. Few days have past and no return call. Few days later, I was driving I heard loud rattling sound in the engine compartment, and come to find out that the hydraulics that holds up the hood were just dangling broken off from their sockets. It was obvious that the technician have done this and did not say anything. I was furious at this point ,so I called the dealership and they connected me to their GM and explained to him the situation. He apologized and said that they'll will do anything and everything to make it right and will have his manager Clay call me the next day. Well it's been a week now and no phone call. I am very disappointed with the lack of customer service received and poor follow up on the management side, I truly thought I found a place that can be trusted, but I was so wrong!! I would not recommend taking your vehicle at this particular location, because when it comes to admitting to their faults, good luck on getting any type of response.
I took my tow truck into Reliance a few months ago, the... - stevefutterer
I took my tow truck into Reliance a few months ago, the online reviews I found on them seemed really good and was the main reason I chose them. This was my first mistake and I didnt realize it until I received my quote from Dan Jamroz from the email firstname.lastname@example.org one click on Dan`s name brought me to the reviews he had done on his own company on http://citysearch.com, http://insiderpages.com and a few other sites. Upon further inspection I noticed that the 5 or 6 reviews on each site all happened on the exact same day and within about 30 minutes of eachother. Why would a company go through all this trouble to create a good name for themselves? Well upon further review of my quote I realized why. Right off the bat, the least amount of markup on an individual part was just under 600%, most of the parts were marked up over 1000%. They quoted my just over $2400 to redo my entire front suspension. Interestingly enough parts, labor, and tax only added up to just under $2200, when I asked about the extra markup Danny at the counter seemed embarrassed, but just played dumb. Pretty steep, considering the only parts they listed that I actually needed replaced was my pitman arms. Yep, really and truly, I passed a thorough DOT inspection after many repairs were done, but not a single one that was recommended by reliance was deemed necessary. Oh and the story is not done yet, when I had to pay for their `diagnostics` before getting a quote they couldnt provide me with change and told me they would just apply the $63 I over paid to future repairs, over two weeks later I finally get the repair quote, yes, over two weeks after the diagnostic was done they finally give me their quote which is when I went and picked up my truck. Ive called Danny at the front counter many times just trying to get back what belongs to me, everytime he says `oh darnit, I put that request on so and so`s desk`, its been over a month, just give me my money. They are liars and thieves and the reason people think of mechanics as such.