Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Good experience thus far and no complaints, other than... - Dheman_abdi
Good experience thus far and no complaints, other than that the sales guy told me he is going to email me the sales documents with the price tag which I’m still waiting. He said he was going to email to me yesterday and I have not received as of now.
Top Reviewed Specialists At This Dealership
I would like to have Martin Richardson recognized for his... - avlinojr
I would like to have Martin Richardson recognized for his superior customer service, I purchased a 2018 Escape, Martin is my service manager, he recognizes me and addresses me by name. he has gone above and beyond to make sure my vehicle service is done when promised and always keeps me informed of my vehicle needs, if it needs to be kept longer and status of. I am sure I am not the only customer that he treats this way. Martin makes sure I and my vehicle are taken care of. I do not know who will read this but Martin needs to be recognized.
Abalino Velasquez Jr
Special Finance Salesman
Knowledgeable & Fair- Grateful to have found them! - jhquality
We were looking on line for a used car and found the one I wanted at McDonald West. Johnny was new, but knew cars and helped us review all aspects of our purchase. You don't have to have your guard up when you visit this dealer. They worked with us and I drove home the car of my dreams. I highly recommend them!.
Sam was amazing to work with and was very knowledgeable... - jj2sweet22
Sam was amazing to work with and was very knowledgeable on the 2018 Camaro that I purchased from them. I highly recommend working with him and for future vehicle purchases I will definitely be stopping by Groove Mazda first.
I brought my car in for it's first service and a concern... - Jason
I brought my car in for it's first service and a concern I had with some odd wear on the soft top. I arrived and Matt looked over my concerns and let me know what to expect.
I stayed there at the facility, the typical free coffee/water/soda and a clean newer space with plenty of seating.
The service was completed within the quoted 90 minutes. I was sent a link to a video explaining what was done and what the tech found with the top. This bit here was top notch!
The video addressed my conerns and the dealership didn't just take ownership of all my concerns, they did one better. They took responsibility for the wear, and with Mazda USA offered to replace the top due to wear.
The great part was one of my concerns with the top was user error. In the video the tech explained the correct way to close the top. I was slightly off, surprising since it's such a simple task but it was my bad.
They didn't have the part in stock, no one in the state did really. So they had to have it shipped in and kept my car. They did provide a loaner car.
There was a delay in shipping and the repair took longer than originally quoted. No problems here since it was communicated and I don't know a dealership that can control the weather.
When I was able to pick up my car it was a full 7 days later 3 more than originally quoted due to delays. All was handled correctly. On inspecting the car there was some damage to the paint.
This is where it gets even better. They addressed this issue directly and with the same professional manner they did my original concerns. I had to schedule another appointment to bring it back to have it sent to the body shop.
When the body shop got my car Mike, the service manager, contacted me directly and offered a couple of solutions which is great. Explained the pros and cons of each and gave his suggestion but did allow me to decide on what route to go.
I'm happy to say I've got my car back and I'm thrilled for having such a great experience with a dealership service department considering how much of a bad rap they've gotten.
I will be going back.