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Bought an amazing Ram Promaster! - livingwelldesign1
Cindy was amazing! She spent two days getting me information and answered all my questions. We spent a total of 1 hour in the dealership as everything was done and ready when we arrived. I love my new van.
Top Reviewed Specialists At This Dealership
Internet Sales Advisor
Jeep Owner - Jeep owner 32
Our experience with Max was excellent!!! I’m so happy with our purchase, love the Jeep. We will definitely refer family and friends to him. This was our first time at Larry H Miller and couldn’t be happier with the service!!!
Internet Sales Consultant
Sales & leasing Consultant
Sales was good Service not so much - Buster
We purchased a pre certified Jeep Wrangler sport unlimited less than a month ago from Diego. He was a great person to deal with and did what he said. After a week we started having a abs/traction light coming on when we put into reverse. Also the fender was loose and a clip on door sill was missing and a crack thatbwas attempted to be repaired bu service continued to crack. so we made appt with Derin in service they was busy and took a week and half to get into shop. when i got there for appt it was ridiculously unorganized. After checking in and waiting an hour finally got my loaner from sales dept. and was on my way. Never heard back from service for 2 days after leaving several messages. finally got word (from my salesman) that they was still checking it. And after 3 days finally got a text from service they had to order parts. Went to pick up veh and windshield was replaced by sales the speed sensor and clips replaced. the clip was wrong size and they wanted to charge 25.00 to pop in. the fender is still loose. and car was muddy from their lot but they dont wash because they are on well water per Derin. I never once felt like i was a Valued Customer. i will never use this service dept again. Bad experience with Derin in Service. I do recommend Deigo in Sales for great job.
Horrible Service Dept. - Disgruntled Jeep owner
I bought my Jeep Liberty from these people and over the years their Service Dept. has gone down hill. It took them 5 days to just look at the vehicle and diagnose what was wrong. Ok, I'm all right with that, but then no call from anyone to advise me what the problem was or what the charges would be.
I called for an entire day and could not get anyone to pick up the phone. I finally called new sales and asked one of the salesman if he would give them a message to call. He said he would and still no call. I then drove to the dealership and found out it had been diagnosed, but no one cared to call me.
Mike is the Assistant Manager and he quoted me a price and it turned out to be $90 more when I went to pay. He came up to the window and acted as if it were my fault he had to walk up the stairs. He then told me there was a $59.99 shop charge. I had no liquids or parts that needed to be disposed of. He said it didn't matter, "Everyone pays that, its posted on the window". No explanation or reasoning for why I was paying for something that they didn't need for my vehicle.
If you buy a car here DONT USE THE SERVICE DEPARTMENT, you will be treated like crap! Never will I buy another vehicle from these people.
$5000 to fix a car I bought a week ago - Slightlypissedoff897
We purchased a car here a week ago, it started making a squeaking sound a day after we purchased it. As the days went on it became a loud clanking sound. I brought it in to a local shop to find out it needs all new front end ball joints, control arms, upper and lower, tie rod ends and suspension. We can not get a call back from the dealership and are now looking at over $5000.00 in repairs. Stay away from this dealership!!