Awesome dealer. The best ever. - Rocco1234
Nothing but top notch service. Friendly attentive and great customer service all the time. Mr Ruybal is the best ever. Will only take my vehicles there.
Really Good guys - Rbitv
Done to perfection, on time and under budget. Honest guys that really care about their customers. Ian and Tim are both top notch guys that will go aboove and beyond to help out A+++
going back - Billymadiok
Had an unexpected service visit yesterday. I did not have an appointment but Dave got me in right away. I told him I cant be without my truck, and I would wait. They moved me to the front of the line. Was a bad sensor. Had it replaced and down the road in about an hour, with no money out of pocket, thank you!
Marked up repair costs. - PJ
Brought my car in to repair the hub assembly and was told it would cost $960.00. That did not include the $156.00 for the diagnosis. I asked for a break down of the work. The service guy said the part was $430.00 ....really! His excuse was it was a Gm part. I bought it from NAPA for $260.00. Both parts made from Korea. So the rest of the charge $530.00 is for labor. They get paid that if the job takes 1 hour or 5 hours. So in essence they mark up all the parts as well as the labor. My grandson is a mechanic and replaced the hub in 45 minutes. I paid him $100.00 for labor for a total of $360.00. He made some money and saved me a lot. The service tech Chris was great. He called me three times to go over the costs. I don't blame him at all. He is just doing his job. Chevy needs to change their pricing and quit gouging the customers.
Made Things Right - B Anderson
Doug Miller called to see if he could correct an issue I had with Mike Maroone in early August. He worked diligently with the servicing technician, Kyle Saylor, to fix the problem free of charge. The Doug/Kyle service I received was nothing short of outstanding.
Very poor service! - Pontiac owner
Went in for a very simple recall and came out screwed. Very rude and arrogant. After my issue they stated they would change their policy but it doesn't do me any good. This was the first and last time I will ever go to them for anything.
30,000 mile tune up gone wrong - aopfer
I have been a proud hyundai owner for 2 years. I have always been extremely pleased with the service I have received from hyundai, which is why I feel so strongly that I need to report the service I received at a hyundai dealership recently.
On Thursday, August 14th, I took my 2013 Hyundai Elantra GLS to the Spradley Hyundai service department in Pueblo Colorado for an oil change and 30,000 mile check up. They gave me an estimate, told me they would have the car ready that afternoon, put me in a rental car and sent me on my way.
Several issues arose over the next few days:
The first was that my car was not done that afternoon, nor the next day, or on Saturday when I arrived to pick it up, even though they had told me on the phone that morning that the car was ready. After waiting for over an hour in the service office I was told I was ready to go. When I got to my car I saw that it was not cleaned, the plastic was still on the seats and paper on the floor - which I had to dispose of, and I had to find the car on the lot MYSELF instead of having it pulled to the door. This is disrespectful to your customers time and to their vehicle - I can't believe that my car was in dirty condition with trash inside the vehicle when I got it back.
The second issue began on Friday with a phone call from the service manager, Scott. He called to tell me that my car needed a fuel injection service, and that this would put me at the upper end of the $350-450 estimate he had originally quoted me. He said he felt very strongly that the fuel injection service was needed and that if we did this I would be right at $450. When I arrived to pay my bill my charges exceeded $700. I understand if an estimate is just that, an estimation of charges - but for the actual charges to be close to DOUBLE the estimated price is ridiculous.To Scott's credit he did adjust the charges when I told him that was no where near the amount we had discussed less than 24 hours ago - however I still ended up paying $495, which exceeded the "upper limit" of my "estimate".
The above issues aside, it is really the last problem that put me over the edge. It is my belief that all customers deserve the same level of respect. I realize that I appear very young for my age; however that is no excuse to call me "honey" or "sweetie" instead of my name by the service personnel. The customers around me were consistently called "Mr. Speer"; however it was only after I became visibly irritated that I was referred to as "Ms. Smith" or "Emily". As a young physician, I cannot imagine behaving in such a blatantly unprofessional manner towards patients or any staff member I work with.
I was not given a service survey to fill out, as I would have certainly failed the center. Please take this information to make Spradley Hyundai step up and get their standards to the same level as other Hyundai dealerships.