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The Good and the Bad - FirstDeal@WSA
We loved working with Greg Haifley. He is a pleasure to work with and took very good care of us. I want to be his best friend. Brian in financing, not so much. Maybe he was just having a bad day but, his angry, almost hostile attitude cost WSA two stars on this review and almost cost them the deal. Greg covered Brian's bacon and saved us as customers.
Dont buy from here!!!!! - Arizona32@
BE AWARE! I bought a used Ford F350 diesel truck from Chris Clark and before I got home the cruise control stopped working, the 4-wheel drive stopped working and a check engine light came on. I took the truck in to my local Ford dealer and was told it would cost $6800 to fix immediate problem. The biggest issues were the vehicle had blown by and that the engine would need to be replaced. When I told Chris Clark at GWSF about it and I wanted them to take the truck back because there was no way they couldn't have known about most of these issues he told me that if I wanted a vehicle with no problems, I should have bought a new vehicle! I have since then read many other bad reviews and would never purchase a used diesel from them. This seems to be a common theme among diesel purchases from Glenwood Springs Ford. They clearly don't care about their customers, just the almighty dollar! They give used car dealers a bad name!
Poorly run department - Dan496
Overall, I try to avoid getting my 2 Toyotas and Ford worked on at Durango Motor Company. The first time I had a new FOB ordered and when I took into to get it programed, it took them an hour, and after they drained the battery, to figure out that the FOB was bad. Took 2 hours to get 1 FOB programmed. The second time I brought my Ford in for warranty work on my new transmission after it started to leak. They said they did the work, but it continued to leak. I ended up having to drive it 7 hours to a different Toyota Dealer in Denver to get it fixed... turns out that the paint on the bolts wasn't even cracked, meaning they never did the work in the first place. The 3rd time involved getting a simple oil change done with a scheduled appointment time for my 2017 Toyota 4Runner... they let it sit outside the checkin bay for 45 minutes before I took the key back and left.
My advice, if you like your car, go somewhere else... either to a good shop in town or a dealer out of town.
Nissan purchase - Gun1
Sales department made sure sale got finalized
No follow up from there forward
New tires were to be installed on purchase, no call saying not completed
Left w/vehicle told sales to call me this time as per status
Service department called next week said tires were in stock
Tires installed not what was agreed upon
Two weeks later sales has yet to follow up
Complain and get fired - disappointed
My vehicle received service on 12/4/18. The problem reoccurred on 12/11/18. I called that day. The service person stated they would call me back either that day or the next. I waited. I did not receive a call on 12/12/ or 12/13. I called 12/14 and left a message. I called two more times on 12/14. I received a return call. I was told they would call me back shortly. They did not. I left one more message. I called 12/17, and was able to schedule an appointment in 11 days. Because of this, I responded to an emailed review survey that I was not satisfied with the customer service. So today, 12/19, the GM called. He did apologize for the lack of communication, and then he told me to go to another dealer.
Apparently, if the service isn't great, you'd best not complain.