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Easy from start to finish! - BMWCharlie
I was in the market for a "new" used car and there was one that I was interested in at Subaru of Spokane so I decided to look. I was afraid of high pressure sales people but was so happy to work with Aaron who was so great to work with. The car was exactly what I wanted, the entire staff made process so easy and I couldn't be happier!
Top Reviewed Specialists At This Dealership
Great service - Joycek
Went looking for a truck for my son. I have been searching for just what he wanted for months. Finally found it at Dave Smith. The salesman, Lanny was awesome. The truck was perfect. My son came down and fell in love with it at first sight. He drove away with it a couple years f hours later. Great people and great service.
2008 Ranger - Brian
Had a great experience with Tom Ackerman at Crosspointe. Told him what I was looking for and what I could afford. He did a great job narrowing it down and working with me. I didn't feel pressured and I felt like he cared about helping me get the right truck. Definitely check Crosspointe out if you want a good experience buying a used car.
Extremely pleased - Trever
My new car is amazing thanks to check he made it happen I would recommend going to see him for your new car it was quick and easy
Hidden charges - Electric man
I agreed to a price with the salesman that I would pay for the car. However when I got to the sales finance guy he had added in $150 hand buff fee.
There was no mention anywhere me agreeing to pay this however I just wanted out of there so I didn’t want to argue with the people who just wanted to argue with people all day. Also, the car was listed as newly detailed it was gross. There was stuff dripping down the side of the console, They didn’t have all of the keys.... in my opinion if you’re going to sell cars you may want to get them ready to sell before you actually sell them. Very frustrating on the money I spent
Al is the greatest! - KFry
I have never liked going to any car lot, had many many bad experiences at other places. Al is amazing, nice guy, great attitude, fun to be around and will always go the extra mile. He is very thorough and his depth of knowledge is unsurpassed. There is no one better in my opinion and ANY dealership that has Al on their team will have a great treasure.
Awesome experience from a dealership without pressure! - Jo Gray
I worked with Jules at this dealership at a time when I had a broken leg. His customer service is impeccable! Not only did he pick me up at my home and take me to the dealership, but was very present in anything I needed while there. This dealership made it possible for me to purchase a vehicle at a time when no one else would even consider financing me. I highly recommend this dealership to anyone. It's a legit place to purchase a vehicle and everyone there that I worked with was amazing. And they don't make you feel bad for being in a bad financial position, either. They know everyone has tough times in life and they're there to make it smoother, if possible. THANK YOU!
Friendly and honest service! - T.Bucher
We were there today and bought an awesome 2007 Dodge 3500. The service was excellent and everyone was super friendly! I will recommend this dealership to anyone! Thank you for making this a very easy, fast and super experience! Hope to do business with you again! T. Bucher
Very impressed - Fancy
Emmanuel was very helpful. We test drove several jeep wranglers. Finally found one we loved
Very happy and I will be back for next vehicle.
Service - B6Guy
Kevin is excellent. Always on time and accommodating.
Definitely recommend service at BMW Spokane.
Have serviced there for over 5 years. Enjoy the people and their work.
Jennifer's Stands Behind Their Cars - Used Car Sucker
I purchased a car from Jennifer's Auto Sales in October 2018. In December 2018, an internal engine bolt failed (broke) causing piston to valve contact and resulted in catastrophic engine failure. The extended warranty company refused to cover the engine replacement, citing some ambiguous language buried deep within the fine print of the extended warranty. I was looking at a situation where I had an undrivable car that I just paid $8K for, along with a (worthless) extended warranty that I paid another $3K for and potentially being on the hook for a $5K engine replacement bill. I was obviously outraged, angry and extremely frustrated by the situation and, as a result, was a very 'difficult' customer to deal with. Bill (the Operations/General Manager) reached out and contacted me. He was very professional and courteous, and offered to override the warranty company denial, and basically replace the engine at his expense. Jennifer's did the engine replacement in their shop. Their service manager was extremely friendly, professional and helpful, and communicated with me throughout the process. The replacement was completed very promptly and when I went to pick up my car, was very pleasantly surprised to find out that Bill had even waived the warranty deductible. So far so good, the car is running great. Integrity is in short supply in the world these days. It was very refreshing to do business with a company that stands behind what they sell and does the right thing.
Very happy with my new to me car. T - Rachel1219
The staff called me within days of stopping by . They set me up with Hunda that only had one owner. So happy with my car . You sure stop by everyone there is so friendly and helpful.
Excellent car buying experience - B-Rad Jetta guy
I recently bought a vehicle from Kyle at auto credit and he was more than helpful. He made sure I got into what I was looking for at a reasonable price. I will definitely be back to buy my next vehicle. Thank you for helping out
Caveat emptor - Mr. Padilla
So, I have to state that that this review is more a Caveat emptor, and the issues I have found with the dodge 2008 Dakota I bought about two weeks ago. This Dakota that I bought had 116k miles +/- 500 . Now has 117,8ish . Now I will state that the Dakota was sold as is and no warranty. That being said I have serious doubts any sort inspection where done on this vehicle. I took the truck last week for an oil change. The was informed the serpentine belt was shot, and after getting the old belt it was indeed shot (and original mopar branded belt). Fast foward to this wensday I plug the block heater in on the truck, only to find that the water pump starts leaking like a sieve. This is giving me the feeling that this truck was just detailed and put up for sale. So I run the truck around the corner to my mechanic to fix the water pump and ask him to give the truck a quick once over. Apon picking up the truck he infoms me that, front brakes need to be done, the ball joint are beyond gone,("please get them fixed, if not from me somebody a.s.a.p!") and the front abs wire has been cut . So nearly $1200 dollars later. Issues adressed I thought I would share, for any hard working on a tight budget families out their to be aware and bring a mechanice friend. Anyways, this isn`t posted in anger, more dissapointment. Cause as I said I expected some issues with the truck, not what appears to be no attention to issues of safety.
Follow up (2/619). After posting my review and contacting Valley auto liquidators. Dave the owner contacted me and met me halfway and reimbusrt me for the ball joints. I can pleasantly say I was surprised and relieved that Dave was willing to work with me on a reasonable situation for all sides. So that said, if I could change the doesnt recommend star to recommend I would. Thank Dave for working with in civilized professonal manner. Most apperciated!
Ford 150 had 70000 miles. Assumed it was in good condition - CShellWS
Assumed the 150 was in good condition. I couldn’t see the transmission and power steering fluid on the ground or that brakes were bad.
Only out for a buck!!!!Cash before safety. - Libertini
The car I purchased was not properly inspected by the shop at the dealership. The entire front wheel fell off the car while I was driving with my daughter in the car. Over the next few months I spent close to $7500.00 trying to keep it drivable.
These guys only concern is money.
If you buy here, the car you buy; could make you die.
Doesn't work. Don't waste your time - spokane wa
Almost impossible to have a trade in evaluated.. You must make a decision during a 2 hour test drive, but evaluation of trade takes a week. Also, during 2 separate test drives, no sales consultant called me as promised. Cumbersome system run by outside company, not Avis. A supervisor made an earnest effort to help me through the process, but there was poor follow up.
I was over charged and they repair the used cars cheaply.... - georgeski
I was over charged and they repair the used cars cheaply. I drove back home, to moscow, with my new used car and when i got home the oil pan was dripping oil because they had just put apoxy on a crack. So i drove the car to the repair shop to have a new oil pan installed it cost me $900! Also they didn't replace the batery so after a month i had to buy a new battery. This dealership is absolutely horibble because they overcharge for the vehicals and cheaply repair the cars.
Love My Van - VanMan
I want to say thanks to Mark and Rob, you guys are awesome and I love our new Van! Super Easy, and exactly the way I wanted to go through buying a car.
I recently wrote a review of Dorsey that was very... - fingerpie1971
I recently wrote a review of Dorsey that was very negative. Since writing the review the situation for our van has been rectified by the dealer Dorsey Auto. I would highly recomend this dealer. After some initial communications issues that were not really the fault of Tom Dorsey, Tom agreed to help us pay for a new transmission. Tom has also since decided to offer a limited warranty for most of his used cars. Please disregard the previous review and give Tom the benefit of the doubt. The Dorsey dealership really does care about its customers and has turned this situation around. Again Thank you Tom and sorry about the bad press....
Happy Honda Odyssey Owner...
Subaru of Spokane
Dave Smith Nissan
Nissan Service Advisor