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Phones must be broken - cannonb2008
I bought a 2013 Yukon Denali from Carl back in March. When I initially took the car for a test drive, I noticed there was a message on the dash saying that a rear tire was low. Before purchasing the vehicle, I asked Carl to have the tire/wheel checked out to make sure there was no problem with it and told him that was not something I wanted to replace after driving it off the lot. He took it into the shop and came back moments later saying that it just "needed a little air" and everything was fine. I went ahead and purchased the vehicle along with a full warranty to the tune of $3000 (that was just the warranty). After a month or so things went south, the stitching on the leather arm rests started popping off, the drivers door handle completley popped off, the third row seat needed to be fixed so it would pop up, and the icing on the cake was the wheels. Each tire would slowly lose air, I took it into Schwabs and it took them one look to realize that the wheels were in fact deteriorating and it needed 4 new wheels, funny how they couldn't figure that one out at Knudsen even when I SPECIFICALLY asked. Next my check engine light came on, that was the final straw for me so I called Knudsen and set up an appointment and also left a message with Carl explaining how unhappy I was. I felt like this car was super glued together to get it sold. Carl never called me back. I took my car in at 9:30am and when I heard nothing, I called at 3:30pm to ask if they had gotten the car in to check it out. The shop guy told me they hadn't gotten it in but would go check and call me back within the hour. He called me back about 4/4:15 and to my relief it was the gas cap that had set off the sensor for the check engine light, it wasn't screwed in all the way, GOOD NEWS??? When I got there to pick my vehicle they handed me a bill for $110!!! I was confused until the guy I was dealing with explained to me that he had to pay his technician to diagnose my car, my confusion turned to complete disbelief and anger..... Did you know you can go to AutoZone and they will plug your car in and diagnose it for free? But not at the dealership where you spend over $30k, oh and the warranty didn't cover that either. They didn't even have it for an hour!!!!! I called back the next day and asked to be transferred to a manager, I spoke with a different gentleman and he apologized and told me that at Knudsen they really do care about their customers and he seemed as stumped as I was about the $110 charge. I was told he would do some "homework" and get back to me that evening or the next morning.... NO ONE EVER CALLED ME BACK, so here I am writing the first and only online review I have ever written. I too own a business and NEVER have I treated a customer this way. I would have more respect for these people if they called me back and told me to kick rocks, but how cowardly that I can't even get a phone call. I've bought cars here before and to say I am disappointed is an understatement. I will never be back and I will tell everyone I know to never buy a car from this dealership.