Beyond great customer service - Kbug13
I came in and had the most professional, quickest, no hassle, no haggle experience. They went the extra mile and then some - highly, highly recommend!!
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Great experience - Chives75
I’ve never had a car buying experience like this before. Working with Rick and Riley was stress-free and truly no pressure. Although I did spend a little more than I had originally planned I feel like I truly got a great value.
Missing Body Parts - 2018 Dynamax with a Ford Chassis
Purchased a new RV on a Ford Chassis and 2 oval rubber plugs were missing on the door frame. This was a NEW RV (2018) so you know how expensive that was. So I have visited 3 Ford dealers one being Ken Garff Ford in West Valley, Utah. The oval plug is about 1 inch in diameter. Parts said that each plug will cost me $2.13 but I have to order 10 minimum even though I only have 2 doors and both were missing. So I asked since the chassis has a bumper to bumper warranty from the factory would this be covered? She said "yes, probably" but I would need to go through their Service Department. So I did but they would need to get it approved by management which will take about a week then I will need to drive my RV to their service department to have a technician put the 2 plugs in. It will take less that a minute to install them but the manual says 2 hours. I cannot believe what I was hearing! This is a Ford Bumper to Bumper warranty you pay for when you purchase a new Ford. Then they wonder why people are buying Toyota's. DUH!
Truck Service - klyneb
The experience getting our tailgate fixed was excellent from calling and getting a quote from Matt to setting the appointment and getting the vehicle serviced. We were able to get in quickly and treated with respect. Thank you Matt.
Unusual way to sell a car - Maia
They are very nice and happy. You trust them, purchase the car, then they call you saying the car price was wrong. Actualy they did not say anything over the phone. I was called to sign a paper. When I arrived it was a new contract. The car price increased about 4000 dollars. They promissed maintenance for 2 years, then for 5 and made pay for it, gave me only one car key, a total mess and lack of respect and commitment with a customer. I could write a lot of more problems I am having buying this car. They called me to talk. We set up an appointment. I waited one hour and went back home. The guy did not show up in the dealer to solve the huge problem they created to me. I am feeling like a fool!
I had always owned a Ford that is until I purchased a new... - adams5104
I had always owned a Ford that is until I purchased a new one from butterfield ford.
We were lucky enough to get a car that had a chronic problem with the accelerator having a mind of its own, It would accelerate when you took your foot off the accelerator. Butterfield had documented the problem yet could not fix it. We felt very unsafe in the car and asked them to take it back under the lemon law and they refused. We contacted Ford motor co. And they told us that we would have to work it out with the dealer. We ended up trading it in for fear of having an accident with our children in the out of control car. We figured that our only recourse for our poor treatment from butterfield and ford motor co. was to NEVER buy a ford product again. I have bought several new non-ford cars since and been happy with the treatment from all other dealers and manufactures. My children are now of driving age and have adopted the same “no ford” policy. I can only hope that this will help somebody else from being treated the same way by butterfield and ford motor co. I would suggest buying a Dodge or Chevrolet
About 2 years ago we bought a truck from these guys. ... - DarlingMonsters
About 2 years ago we bought a truck from these guys. Let's just say we aren't the brightest bulbs in the package. We overpaid by nearly 10,000 dollars. We did regret the purchase within a month later and we called to see if we could trade for something else and were basically blown off. If you go to this dealership don't be like us. Know what you want and what it is worth so you don't get suckered-cause let me tell you they WILL take advantage of you if they can. To add insult to injury, for some reason they have my name wrong so all the letters come to my husband and his phantom lover, Kathy (my name is Melanie, so its not even close). Don't be fooled into thinking they actually CARE about you. Your money, sure. You, no way. Bottom line is be smart if you go but we will never go back and certainly don't recommend it. No foolin' us twice!
Superb purchase experience - JML
Recently purchased a new F-150 from Crandall. From the moment I walked through the door, to the moment I had took delivery of my new vehicle, the experience was altogether superb. A zero-pressure sales approach, with highly-professional support throughout the vehicle selection, purchase, and post-purchase "upgrade" process. It's refreshing to know that in 2016, high-quality, family-owned, honest and trustworthy businesses like Crandall still exist. And the fact that we don't need to leave Park City to experience this makes it even better! Keep up the great work, Mr. Crandall and team!