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Painless - Jeepster
We have never liked the car buying experience. We don’t like to haggle or play games. Ken made this a very painless process from the first communication to the passing off of the keys. Thank you!
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Amazingly customer respect and courtesy are missing - NoLongerACustomer
I have been to this dealer many times for service. I never had a reason to complain. Now, I will never return for neither service nor a purchase. First my daughter took her car in for “The Works” service. But instead of changing the oil, they added new oil, never draining the old. They didn’t top off the vehicle’s fluids. She ended up with several hundred dollars of repairs as a result. The customer “care” she got after being transferred from on “manager” to another was a free oil change offer. Obviously that was never used.
Then I had my son drop off my car for “The Works” with a coupon. When he came home and handed me the receipt, they not only didn’t honor the coupon, they also charged me for the individual services the were to be included in the “The Works.” I was treated like I was a liar, even after showing the receipt. Grudgingly, they gave me credit for my next service. Obviously, that credit remains unused.
The final straw that broke the camels back was taking a new to us car in for “The Works” again. This time all seemed well, until I was riding home with my son in the car. I asked him to turn the AC on to cool us down. “It already is on,” he told me. The next day we took it back in and asked about this. If I thought I was poorly treated for a simple overcharge, this took customer mistreatment to new levels. Finally, with no resolution or even an attempt to find an equitable solution, I left. Another mechanic found the problem, one of the AC hoses had been cut partway through in two places with a sharp instrument. No road hazard could make such clean cuts.
I will never use their shop again. I will never buy a vehicle from them. I will never recommend them again; in fact I will recommend against them when asked. I’m not sure what happened up there. I have been a long time customer, but unfortunately my last experiences with them indicates that they have lost their focus on the customer and are seeking some other goal.
Great car buying experience - Ulfr
We went down to check on a Jeep we had seen online. We meet with Greg Miller and he helped us out. This was one of the best car buying experience we have ever had. Greg helped us to get a great deal. We were very happy with the time we spent there!
Thanks again Greg Miller!!!!
Software update manufacture recall - RT FRED
Very professional organization. I showed up at my scheduled appointment and was complete within a timely manner. Jeremy Evans was very knowledgeable and was more than happy to assist.
service - Lh
It was a very good experience, in and out within an hour. Appointment made when I arrived my car was taken but to be serviced
This 1 time-horrible. - Khn55
Horrible. 9 days in shop for 1.5 hrs work. They would not return my calls (3 in 9 days). Had to make 2 trips in to get status & talk to Manager.
Great service - Ram 1500
Young lady at express oil change station very helpful, friendly and professional. Made me feel like a valued customer. Fast service. Winter Jacobsen did a great job.
Totally inept - Ram truck guy
Ken Garff west valley dodge service dept. is completely inept. I will not go there again for any reason and I advise everyone to do the same. Codesending attempts to inform me that a $190 three oil change deal was expired because I don’t drive my truck enough. They are crooks unwilling to make any effort to return my money because the service agreement was expired. The owners manual calls for oil change at 6000 miles but west valley dodge specs 3000 miles. A complete rip off, they should wear a mask when they sell these service contracts. I’m done with these thieves for ever.
After market items on new vehicle - Jay man
We purchased a brand new Ram pick up. It was missing the other key fob, sales person who is now a manager said to ask the customer service for the other key. In spite of our repeated efforts and the general manager even told the consumer protection that he would give us the other missing fob. He later basically told us to take him to court. We also found out the vehicle had been broken into and the windows had been replaced with after market glass. Not quite the services or product one would expect with a brand new vehicle.
So not only are they a rip off the GM word isn't worth two cents.
Larry H. Miller Chrysler Jeep Dodge Ram Sandy