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Exceptional Service! - dcleonard
Brent Brown Toyota has figured out how to provide the highest level of customer service. Todd Robinson was excellent to deal with. He was very knowledgeable giving us all of the information we needed to make such a big decision. We really appreciated not being pressured into buying something that wasn’t best for us!
Top Reviewed Specialists At This Dealership
New & Used Sales
Exceptional exy - Savermom
Took my 2011 highlander here for its 90,00 mile service and possible brake pads. My service advisor greeted me promptly and explained pricing and details. I was able to have new brake pads installed and the emissions taken care of along with the preventative maintenance. Bonus was the loaner car while the work was being completed and they even found some extra coupons and washed the car. The cafe offered free beverages with a smile. Highly recommend this dealerships service department.
OUTSTANDING EXPERIENCE - Rose Gardner fan
I MET SALESPERSON ROSE GARDNER IN MARCH 2018, AND IN DECEMBER 2018, FINALLY PURCHASED A 2019 HIGHLANDER, AFTER EXTENSIVE RESEARCH AND TEST DRIVING. I VISITED MANY OTHER DEALERSHIPS IN THE SLC, UTAH AREA, BUT DID NOT FIND A SALESPERSON ANYWHERE NEAR THE QUALITY OF ROSE GARDNER.
SHE KEPT IN TOUCH WITH ME, RESEARCHED AND ANSWERED ALL MY QUESTIONS, DID NOT PRESSURE ME INTO BUYING - JUST WAS THERE WHEN I HAD A QUESTION OR NEEDED SOME ADDITIONAL INFORMATION.
THE OTHER PEOPLE AT TONY DIVINO WERE GREAT (CHRIS AND BRAD), BUT ROSE WAS THE REASON I PURCHASED THE CAR.
Lies, threats, and intimidation by staff at Bountiful To - Lois Barlow
Let me share with you my experiences at Toyota Bountiful.
The check engine light came on my 2000 Toyota Corolla. The service writer, Andrew Slade, lied to me regarding the cause of the check engine light. He told me it was the catalytic converter. I went home. Reset the check engine light. It never came back on for another 14,000 miles and more than a year until I finally sold the vehicle.
When I picked up the Corolla, Andrew threatened me. First he told me the vehicle would not pass emissions testing. This was a lie. The car had passed emissions testing three weeks prior. Then he told me the car would ‘blow up and kill me’. I am not an idiot. These were more lies.
When I brought this to the attention of the Service Manager, Steve Ward, his reaction was to gather a room of employees, to tell me he had contacted Utah DMV and reported the registration on my vehicle had been obtained fraudulently. This was another lie.
When I brought this to the attention of the General Manager, KC Waterbury, he found nothing wrong with any of the lies, threats, and intimidation. Guess it’s just the normal method of operation at this dealership.
When the Operation Director, Denim Simkins, spoke to me about all the above, he personally vouched for all these fine gentleman and he had never had one complaint. Well, that was another lie. I had been scammed by the service department one year prior. That incident was with the service writer, Joe, regarding fuel injectors. When I brought in documentation on the correct price for the repairs, Joe told me, “This is not a XXXXX Flea Market and you cannot XXX me down.” Joe used two racial slurs which this website is insisting I remove or they will not post my review. A $600 refund from the owner, Kirk Bengtzen, was partial compensation for being overcharged and the comments from Joe.
I contacted Kirk Bengtzen a few months after meeting with him to find out why there had been no follow up, accountability, corrective action plan, or other investigation into the corporate culture where lies, threats, and intimidation were not only allowed but encouraged from management down to techs. His response was he considered the matter closed. I told him, I was sincerely sorry he thought the way I was treated was acceptable in any manner.
Also, Toyota Bountiful uses unethical practices on social media having their employees post as customers. The review on Facebook on Feb. 19, 2019 by Manoj Sharma is one such review.
Karl Malone Toyota Purchasing of New Car. - atjspirit
The staff was very friendly and helpful. I did not receive any pressure when buying the car. They went out of their way to find the vehicle, make, model, color, and year I was looking for. I would recommend them to anyone looking for a vehicle. Nick Fisco answered all my questions, ensured everything in the car was working, and washed the mats from my previous car (they fit in the new one, my previous car was totaled in auto accident). Akim Torkornoo were helpful and Akim made sure I had the best interest rate when financing the vehicle and made the paperwork and fly by like a breeze.
Feel taken advantage of - BarBarBinx
Purchased my first car from this dealership. Intended on going for an older used model but got a 2014 Camry. The way they sold it to me the car seemed perfect. There were stains in the front seats I was told they would remove with no charge. I took it in multiple times for detailing and it never looked any cleaner. Stains stayed forever. They kept my car so late once when I brought it in for a detailing at noon that I was forced to find a ride home and back again the next day! And it didn’t even look any different. I was told I would have free oil changes and details for 5 years, which wasn’t true. Never even made it to that mark. The payment was ridiculously high, I had great credit and still paid 400/mo. I tried to trade it in for something more affordable and they told me it wasn’t an option. I took it to another dealer and found out they had charged me 24,000 for a used car worth 8000! Nowhere else would accept it as a trade in either. I was put on bedrest while pregnant and couldn’t afford 400/mo and insurance on this car, and they refused to work with me, so it was repossessed and my credit is trashed. Never again! Lesson learned the hard way for this first time buyer. Feel so taken advantage of, only because I didn’t know better. What an awful way to treat a customer.
Assistant Service Manager
Brent Brown Toyota