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Sales policy and staff were excellent - Chris Jasper
I ordered a new F150 in May 2017. They have a one price policy and it was the best price around. I compared ordering the exact F150 with two dealers in Las Vegas and one in St. George. Cedar City Ford had the best price of the four dealerships I got identical quotes from. Glen Crawford handled the order and it went smoothly. Their one price sales policy is highly recommended!
Horrible Customer Service in a Time of Need - Thomas P
Granted we've had one experience with them, but it was a time for them to shine and they really weren't impressive. We're travelling through when our van broke, and we were looking at purchasing a new vehicle to get home. We emailed in on a few vehicles, and granted we are on a low, tight budget, so not the most exciting for a salesman. Even so, not only was Dennis incredibly curt & unwelcoming in his replies, he showed absolutely no initiative in communicating with me, offering me options, thanking me for inquiring, acknowledging or asking about my needs, anything. I don't feel like I"m asking anything extraordinary, but simply to feel like someone cared that I wanted to do business with them. Never in our correspondence did I get even the hint that he cared about my business, cared about helping out my family, or cared that I was talking to him.
I'm sure that he isn't the only associate, and I realize that this review stands in contrast to many others, but our experience in a time of need has been supremely underwhelming, and our customer service experience avidly lacking. He did offer to come pick up on with a vehicle that ultimately didn't work out, but even out phone call was short and awkward. While we haven't found a way home yet, we will be pursuing other options if this is the way people who inquire about doing business are treated.
Service stinks - RA7187
I have only used this dealership once for service on my daughter's car. ONCE WAS ENOUGH! Never again to return. Made an online appointment for a Tuesday morning with specific instructions on work needed and call before repairing. Left the car in the lot Monday night. At 3 pm on Tuesday, still no word on status, so I called, Chase had to check the status and would call back, told him to call my husband. At 5 pm, still no call to my husband so he called Chase, who again had to check the status. Part needed was no longer made by Ford and at that time of day the parts person would be leaving and unable to find what the car needed so we had to wait til 1st thing the next morning. Wednesday around 2pm husband called again to find out the status, this time we did not need a part, but just some debris that was blocking the switch (same switch that needed to be replaced the day before). At that time told husband the airbag light was on...which was news to us. Told husband that airbag light did not come on next time they drove the car, no authorization for them to investigate this problem, since this was all news to us, we had the car there for the emergency brake only. Needless to say, when I picked the car up there were diagnostic charges for the airbag light and removing sensors to discover a rebuilt title...which we already knew. When I told the person at the counter that was not authorized she said that Chase would have to return a call to us on Thursday regarding that issue. I guess Chase forgot to call us, it's been over a week. It's ok Ken Garff, like I told the gal that checked me out, we won't be back. If I could give zero stars I would. But across the street, Toyota dealer/service is TOP NOTCH! Maybe they could help you guys out