Update - klevine
Received a phone call from Carl, eager to resolve my service issues on my CTS. I am optimistic that my car will be repaired soon. Thank you, Carl.
Top Reviewed Service Specialists At This Dealership
Alignment of 2017 Yukon 4x4 - George
Justin was very polite and professional. Justin repaired my Yukon, and did a great job. I know my vehicle was repaired right the first time. My Yukon is running like new again. I will continue to bring my Yukon to Justin at Henry Brown GMC for all my service and repair needs. Pease keep up the great work!!!!
Air Conditioning needed to be fixed - Aluczy
A very organized and well ran service center. If I would need service again I would go back to them. Also I would definitely go there to look at vehicles.
Oil Change/Tire Rotation Gone Wrong - bedeal18
While rotating tires on my 2013 Terrain the technician noted a nail in one of the tires which explain the slow loss of air pressure I had been experiencing. The tread depth and age of the tire suggested new tires were in order but service advisor agreed to patch the tire which would allow me to purchase new tires in a week or two. However when removing the tire from the wheel the side wall split necessitating a change of plans. A pair of new tires was ordered and installed on my car within 24 hours. The service was great for the unexpected problem and my Terrain is now safely back on the road.
Tire pressure monitering system - The Waiting is the hardest part
Tried to get my tire pressure monitoring system reset which takes about 30 seconds and they tried to get me to wait 2 hrs like almost all the service I've had done there. I had my oil changed and tires rotated and they never reset the tire pressure monitoring system. Discount tire company did it for free since it took all of 30 seconds and I didn't want to wait another 2 hrs a Garrets.
Service Ripoff - mwilliams1977
Several weeks ago my water pump went out in my 2010 Cadillac CTS. I had my car serviced at this location a year ago and was completed ripped off but clearly I did not learn my lesson. However, after this experience I will never go back!!! I called and made an apt with Angie the service manager for a Saturday morning. She was friendly and told me they will look into and call me back. My Dad who had previously been a mechanic, said the water pump should be $100.00-$150.00 and then a few hours of labor. He thought it would cost between $300.00-$500.00 MAX! However, Angie called and told me it was be over $950.00 (this includes 140 just to run the diagnostic which I agreed to ) but that means the water pump and labor was over $800.00. I told her that was absolutely crazy and I wanted to call around. I made some calls and found a reputable shop that put in an AC Delco water pump and labor for $308.00 tax included. When I called and told Angie that I wanted an AC Delco, not a GM waterpump, she told they do not use 3rd party or after market parts GM parts only....REALLY? That is funny because I called several other Cadillac dealerships and they quoted me with a GM part and an AC Delco part. After reading many reviews it appears this is a common theme in their service dept. I will never go back and I would discourage others unless you have unlimited funds and money is not an option. Needless to say, shopping around instead of just letting them try to pressure you into something I was able to save $508.00.
Consumer beware when dealing with this shop. They are the... - joepierce75
Consumer beware when dealing with this shop. They are the poster child for what causes people to be leery of Auto Repair shops. It is safe to assume that most people (especially those who may not be very car literate) wonder if they are getting a fair deal or are being ripped off. If you go to San Tan Auto, I assure you that you will be ripped off. They are for lack of a better term crooks. I had a check engine light on, and over a month or so I replaced several parts. 1st the Mass Air Flow Sensor, then myself and a friend who is a ASE Cert Mechanic installed new O2 Sensors on Bank 1. I got the light again a few days later before I was able to put it through emissions, the O2’s for Bank 2 were setting off the code this time. My friend was very busy and I simply wanted to pay someone to do the O2 Sensors to avoid the hassle. I Called several places, San Tan Auto gave me what seemed like a fair estimate. I took my truck in and they took 25 min to do the repair. 1st red flag, the owner Hector, charged me the full hour when .5 hours labor would have been more fair. Red flag 2, after they pulled my truck around, they told me they had reset the codes, and this was basically the last thing left to replace to cure the code issue I was having. Yet before I even got out of the parking lot, the light popped back on, thinking they had forgotten to reset them I pulled back in and asked them to check it. They told me they were getting “another code” that was the O2 Heater code. They said I would need to bring it back to have them do diagnostics and trace it down to figure out where power issue was. Something felt wrong, so I called my friend (the mechanic) and asked him who he would recommend taking it to. He recommended a shop and I took it there. That shop (who I had a great experience with) told me that San Tan Auto had installed the wrong O2 sensor upstream on Bank 2 and that it was not even connected. It was installed, but the connector was completely different than the one on my vehicle. Clearly a certified mechanic as they represent themselves as at San Tan Auto would know they were installing the wrong part, and if they were not smart enough to figure that out they there is no chance they did not know that it could not be plugged in to the connector on my truck.
What was the end game for San Tan Auto? Install a bad part and get me to bring it back to charge me more for diagnosis not necessary so they could eventually fix it and charge me more un-necessary funds. Clearly they were scamming me and I have spent the last several weeks trying to get my money back from them and the owner Hector has only refused to acknowledge fault and repeatedly hung up on me.
I would recommend you avoid this shop, they are the worst variety of shops, one with no integrity.
Looking for a good shop that will offer integrity and professionalism? I recommend White’s Integrity Auto @ 480-988-5180.