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Service was horrible not TOYOTA CULTURE - Peace4love!
I have driven Toyota’s for a long time. This is Rmg 3rd brand Toyota all my cars have always gotten service at the dealer. Never had any issue until I move here to Tucson. Finding out if there is any issue the ones whom are making the old changes in ur car are only service tech oil tech as they call them. The car is never handle in with an experienced tech gives me. No confidence they are really checking the cars out. I mention a noice the car was making if they would please look at it. To my surprise they told me I don’t have an appointment to check the noice so they can’t have a master tech to check it out, but I can come back what an inconvenient to the customer and also to their production the car is already getting service . Ohh and. It to mention I have to authorize an $99.00 diagnostic service. That just blew me away.
Previously in California Toyota dealer and San Antonio Texas I would had mention that n they guys would offer to go on test drive with me before they service and after during my pick up explaining what was done.
Now I also ask to make sure my tires air tip were all in place after calling Eddie asking that to my surprise when I pick up the car they were not all on.
precisous Toyota would not have my business again.
Now the Manager Peter was unaware of work flow I told to him and he told me yes we would check the noice he them ask I call Eddie my service rept. N he told me no they was no way they can check the noice me they had over 200 cords today. They just careless about the safety or concerns of the customer. I just move here 7 months ago and can honestly say this is not the service I have experience with the Toyota .
Great Experience - New Tacoma
Jose was a great salesperson. We went looking on Sunday and bought with no problems on Monday. Was a great experience, got what we wanted with no pressure or sales pitch.