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Purchase of a new 2018 Hyundai Elantra GT - johncerilli
Seamless purchase through COSTCO Auto-Buy program, no haggling on price, and wife is very happy with her new car - - John J. Cerilli, General Manager, AXUS Technology
Horrible recall experience - jane123
I received a recall on my 2017 IONIQ a few weeks ago. I called the dealership to schedule an appointment. They told me it wold take 1 week to get the parts, so scheduled the appointment 2 weeks out. I live 90 miles from this dealership -- I go there because the Hyundai dealership in my town closed 2 months after I bought the car!
I spent 90 minutes traveling and 90 minutes waiting at the dealership for the repairs. The manager came out and told me that I would need to come back in a couple of weeks for the repair. They had diagnosed the problem and figured out a cheaper way to resolve it, but this would require ordering new parts.
I was very upset and all the manager could say was, "oh gee, I'm sorry, but we can save a couple hundred dollars by doing it this way."
I then spent 90 minutes driving home and swearing I will never buy another Hyundai. I called the Hyundai Customer Service line and they too said they were "so sorry" , but could do nothing.
I'm done with Hyundai. Three recalls in one year and now this! I not only paid for the gas to travel to the dealership, but spent a half-day dealing with this mess. And this nightmare is not over. I have to go back in a couple of weeks to get the darn recall fixed. It is also a recall that is very "time sensitive" , because of the potential for serious fires. I am worried.