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A Bad Buying Experience - Kbrown
We bought a used truck there and got home and put it in the garage and realized it was not what it appeared to be at the dealership. But I’m sure they knew that. So we called our salesman Mitchell and told him about it. He was very nice. In the meantime we looked at their website and saw a brand new truck that was “advertised” about $3K higher than what we just paid for the used one so we thought we would just trade the used truck back in and purchase the new one.
We spoke with Mitchell about what we wanted to do and what truck we wanted and asked him to work up the numbers and he said he or his sales manager would get back to us with the numbers. Nathan Woodson called us back later and sent a breakdown of the cost of the purchase of the new truck and the trade in value of the used truck we had just purchased. We only drove the used truck home. The trade-in value they would apply towards the new truck was $3250.00 lower than what we had just purchased it for a couple days earlier. When I said that was not fair his reply was we are running a business and have to make money. On top of that the new truck that was priced on their website was not the numbers that were used in the new purchase agreement that was presented to us. Beware of their e-pricing as it is the old bait and switch game with Woodson and/or dealership. They also add a $1500.00 accessory fee for nitrogen in the tires which is not included in their e-pricing. Nathan was a very condescending jerk too. He wasn’t willing to deal with us at all. A dealership that doesn’t honor their internet pricing and the vehicles they sell certainly doesn’t care about their customers. We will never buy from them again and certainly will warn friends and family of how this dealership operates.