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Buy here. - ChrisArt
I actually enjoyed buying this vehicle from Kieth Myers our salesman. He answered every question, and took care of several concerns we had with buying a used vehicle. He fixed all the minor dings and the Denali looks fantastic.
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
Regional Sales Director
BRAVO - Charlieandcharallen
I went to every lot in Reno to find a car. I went to Chrysler test drove 1 car and fell in love. Went home slept on it and went to a couple more car lots and this morning we went back to Andrew and got my car.
THESE GUYS ARE ALL PROFESSIONAL COURTEOUS AND NO BS.
Ducks Girl - Ducks Girl
Todd was the best salesman that I have ever come across. I saw the car I loved and got a great deal. They took in my trade and made it so easy.. I would highly recommend Infinity Roseville to anybody looking for a reliable car.
Sales & Leasing Consultant
Amazing experience - eclark
Kyle really helped us out and never made us feel pressured at any point! He was always more than happy to go above and beyond to make sure we were comfortable and left with a car that would make us as happy as we could be!
Multiple visits for factory recall - Subaruowner
We are very happy with the Subaru we bought from Shingle Springs Subaru. All of the employees we dealt with were courteous, friendly and professional.
My only suggestion for improvement is that when Subaru acknowledges the need for a recall the part should be in stock at the dealership. It was a inconvenient to return to the dealership to have the analysis and then part installed. Initially the service technician I spoke with on the phone knew pretty much what the problem was because of the recall incidents. When I showed up at the dealership the part should have been there and installed. But instead the car was inspected and then I had to return to the dealership (40 miles from my home) to have the part installed.
I close by saying we are very happy with our Subaru and the Shingle Springs staff.
Internet Sales Manager
Great buy and no pressure to purchase! - Chuck
Tom and Andy gave me a great price on a fairly new vehicle that I was considering to purchase. They quoted me a great price and the sales transaction was easy and didn’t take much time to complete. Hagan also assisted me when I picked up the vehicle later that same day. Great people and excellent service!
a class operation - Barneyboy
best experience I have ever had with a car dealer. Good people. Will buy again in the future.. I love the lounge and complimentary drinks and snacks.
Somewhat disappointed - SHARONPELL
This is my third purchase here 2 with Carmichael Honda and 1 with Matia. The salesperson Victor was a disappointment. We walked out of the dealership as a result of waiting forever for Victor to return with our offer to purchase. Later a call from Todd saved Victor’s butt. We returned and Todd was terrific and I purchased my 5th Honda despite an unpleasant experience. Straighten up Matia - Carmichael set the bar. Management step back and check your sales department. Service department personnel out perform sales.
Everything I could hope for! 2019 Prius AWD-e XLE - JTaylor
Ricky Martinez was incredibly patient and helpful. We drove around the lot, the parking garage and over to the storage lot on Mill Street until we found the PERFECT car for me. We found the car I wanted, with the interior color I wanted, with all of the additions I was hoping for! Ricky worked hard to get me the payments I was happy with, and the price I was looking for on my trade-in. All in all, an EASY process! I arranged to collect the car a couple of days later so there was time to get the windows tinted and the car prepped for collection. I traded in my old car and the changeover was SEAMLESS! I highly recommend using Dolan for any car purchase, lease, trade-in or service.
Everyone there was excited as I purchased the first Prius AWD they had seen, and it had only just come off of the delivery truck. Please go check them out, as they WILL find the perfect car for you and make it easy to complete the sale and get what you are looking for!! Their teamwork is exceptional!
Amazing service - Chris
Mike Carlson is very trustworthy and honest. Lexus does superb work. I would not take my car anywhere else. I will definitely buy another Lexus because the service department is so fantastic.
Sales & Lease Consultant
Buying pre owned Sonata - Shujath
The sales person, Jim Trenner was excellent - he explained the features of the car really well, was very knowledgeable about the car, and also very polite and courteous.
Transmission oil change - dino246
Great service by Don who expedited the service as I waited in the lobby. . I was in and out in very quickly with a very clean car.
Sales General Manager
Awsome dealership, super friendly - 7400anthony
As soon as I walked through the door they made me feel at home. So proud to be part of the Mercedes benz family. Thank you
General Sales Manager
Sales was great, service was not - MEGANZIMMER1971
John Davidson was a great salesman. So was everyone through the finance process. However, once I got to the service department, it tanked. I purchased the Cilajet protection package and returned my car to the dealership for the installation. Nobody told me my car was going to be driven to Rancho Cordova and back (I can imagine whoever drove my SS probably had a great time in it-who knows what they did to it!). When I picked my car up, it was delivered to me with the gas light on and the gauge on the red line. How is that acceptable? It was like pulling teeth for them to even give me a gallon of gas so I could make it to the gas station, which I found ridiculous after I paid over $40,000 for the car. Their communication with the customer needs to improve as well as the treatment of the customer once the sale is finalized.
Seamless buying of a truck. - street1626
Mike and Maurice made buying my brand new truck an easy and a great pleasure. Thank you Maurice for everything even giving my little girl some of your cookies. Was great all the way around.
First maintain oil change visit for our beloved Tiggy - Rickvw
The service staff was definitely great friendly courteous on time and I’m very hard to please but from the sales staff to parts to the service department all great bunch.
Great Customer Service - Nath
They have the best customer service ever. we worked with Moe that day
from the moment he met us to the moment he gave us the keys to our new car he was professional, honest, respectful, and very trust worthy.
I highly recommend this dealership
Good guy - Bigguy1
Got a 4000$ car from the owner , about 1000$ under the book , guy was honest and upfront a year later still no issues. My sister bought a car from him 3 months ago and had to replace an idler pulley 38$ car has been great!! Pretty good deals here!!
Buying and Trading - B R
Best experience trading in and buying a New Used Car here. Highly recommend them, my Salesman David A. was full of smiles and laughs. They worked quickly and were to the point. Not mention the BEST part Complimentary Car washes as long as I own the car!
Truth and understanding - alfredosaguirre
I bought my 2005 kia for two years and I have four last payments. When I lost my job I struggled with my bills. Nevada Towing understood and work with me. As long as you keep the communication and not avoid what is owed. Pay what you can and find them more customer. The truth about the cars and understanding in life struggles.
Great Service department - daniel1795
Great Service. Very Friendly staff. i would recommend Carlos the service department representative to everyone who comes to Lithia to get there service done on their vehicle
Awesome - Jillybean
I have always been apprehensive to go to the dealership but the experience I had with Paul Koontz will make me come back and buy another Toyota. I'll get my family to buy aswell.
Scam Artists - Steve.A
Absolute scam artist. When you think of the stereotypical used car salesmen and all the negativity that goes along with it that's Niello Acura to a T! Spoke with a salesman about a truck I was interested in that they have listed for 2700 over what car gurus carfax etc says the truck is worth. I told them what I want to pay and asked if that's possible, the salesman assured me they would "make it work" I have no car as I sold mine a few weeks ago. They offered to pick me up in the truck I was interested in. The truck was fine I drove it back to the dealership and they sat me down and after negotiating moved nowhere close to what I told them I could afford, 3k more! How is that making it work? Making it work for them maybe! They figured If they had me out there with no ride home I would just pay full price? I told them I couldn't afford what they have it listed for and now they have me stranded out here 30min away from my home! I now have to pay $30 for an uber.
Worst experience ever - Karen6957
They made me feel that they were behind me. Had me bend the truth on my application I put a down payment down and left with a used vehicle. 3 days later I was told they could not finance me and to bring the car back. Then I was told I would receive my down payment back within 48 hours. I then went to another dealer and I got a brand new car with a 12% interest rate rather than 24% at Paul Blanco. After 2 weeks I still hadn’t gotten my money back so I reported fraud to my bank. I had in my account in just a few hours. Please do not go there!
Believe the One Star ratings - PigsInReno
LOL OMG IDBI !!! All of the one star reviews I have read about this place are actually true!! I figured, no way could Internet Auto be THAT bad. WRONG! These bozos are unbelievably bad. Talk about your worst used car dealer experience. The sales guy was pretty nice, but definitely inexperienced. The asking prices are way on the high side and the sales manager was a scam artist. The fact that some of these reviews date from 2012 and earlier says more about Reno than it does for scam used car dealerships. Why has the city of Reno allowed such a place to continue to rip off their citizens for the past 6+ years? Money. Every car sold, no matter how bad it is, still generates tax income for the city of Reno. Internet Auto isn't the real problem. The "keep the money coming" Reno city officials are the problem. This level of corruption is yet another proof that the "Biggest Little City in the World" has become "The Littlest Big City in the World”.
Best car buying experience ever!! - Nikki kh
I purchased a 2009 BMW 328i from Armani Motors and honestly this was the easiest and best car buying experience I've ever had. Alex was great and very professional in every steps of the process from communicating, test drive, sales and finance. He thoroughly explained everything and made sure I am comfortable with this purchase. Once I made my decision to moved forward with this purchase I had to spend no more than 30 minutes to get approved and sign the paperwork. Alex and Mark worked hard to get the best rate for me since I had a very limited credit history. It has been over 3 month now that I am enjoying my BMW and wanted to share my experience with you all. They surely have beautiful cars and their customer service is second to none.
Advertise one price it went up $600 on the lot - Trustnoone
They advertised one price then when I got there it went up $600 what a scam. The sales men are not that knowledgeable about the car.
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