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Best experience ever! - Dbbyrnes
My initial experience at Galpin Mazda was when a friend was turning her car in after her lease was up. She ended up leasing another Mazda CX-5 because she loved it so much. I was hoping I could buy her car somehow but that wasn’t possible. I was a little disappointed but I had the opportunity to check out the dealership. More importantly I had the chance to spend some time with Steven Rodgers, her sales person. Steve is incredible; he is knowledgeable, professional, kind, and patient. A few weeks later I saw a used Mazda CX-5 on the website at Galpin. I texted Steve and heard back from him immediately. I really wasn’t quite prepared to buy a car that day since I hadn’t even had my car washed so that it would look good to trade it in. My husband and I were at Galpin within the hour and Steve was there to meet us. We tested the car I was interested in and then drove all the way to the Honda store to test drive another car I thought I may be interested in. Steve usually works with jaguar and other high end cars but he showed interest in my needs and helped me decide what suited me best. We drove back to Mazda and there were other parties interested in the Mazda I had just test driven. Steve inquired about my level of interest and did everything as fast as possible to ensure that I got the car. He was amazing and I was really lucky since the car I ended up buying had even less miles on it than my friend’s car that she had turned in. I couldn’t have asked for a better experience. My husband was with me and does not have a lot of patience but was totally pleased and impressed. I don’t know the gentleman’s name who worked in Finance but he was also really personable and professional. I have called Steve with a couple of questions and he has been just as helpful and caring. All in all, my experience and everything about the dealership was exceptional.
Bought a Used SLS and they are just the worst to work with - David
I bought a car from their La Jolla showroom for over $150k and as soon as the car was mine, they turned their back on me.
They gave me the car with floor mats that were from another model
They stored the car for me in Beverly Hills since I was out of the country and when I received the car it had a scratch in the rear. It is a $500 repair and they will not do it. I have proof that the car was delivered to storage scratch free and received it back with the scratch. How cheap of a company with the worse customer service.
They lied to me that the car was a trade in from a local guy, but it actually came from TEXAS.
Te used car sales person from La Jolla, was absolutely rude to me on the phone after not returning my calls.
Spoke to Shawn the manager of the dealer and he seems very nice and respectful. He sent me after market floor mats, even though I sent an invoice to them for Mercedes floor mats (something better than nothing still)
He never called me back about the scratch just had the sales guy give me quote to fix it.
I leased an expensive car from Beverly Hills before for 2 years and had no issues.
They do not deserve to have mature clients and treat them like dirt. I will let everyone I know not to buy from them. Enough of this rude treatment and cheap attitude.
I asked for the owners email from sales in Beverly Hills and never received it.