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Best shopping experience, no joke! - just2Bclear
I wanted to get a Fiat Spider 124, so I built one online that was perfectly within my budget and driving preferences, and started hunting for that configuration. I walked into the Fiat dealer that was closest to me and had a pretty bad experience, so I looked up and called Fiat of Glendale. I was assisted by Maya, and she told me that they had not only the specific car I wanted, but they had EIGHT of them in all available colors. I was impressed by their inventory, and excited to see the cars, so I came in the next day.
Maya was so awesome to work with. She was not only knowledgeable and transparent, but she also took pride at her work and stood by the product. Also, she knows that customer service is key to building trust and loyalty, and she nails it. My local dealer was pushy and predatory, and that's such an outdated tactic that's just not good for anybody. A customer that is manipulated into buying a car they didn't want and couldn't afford will resent your business and make sure all their social media knows. None of this happened at Fiat of Glendale, it was quite the contrary. I bought my dream car, and liked my experience so much, I'll be driving 40 miles just to give their service department my business and will tell all my friends about it.
Jose Gonzalez - carolinasimmons5959
Jose Gonzalez Had great customer service made us feel comfortable and was very empathetic. He was very helpful and understanding and made us feel secure that our car would be back and running in no time.
New Ram Rebel - Victorm23
Sonja was amazing. Best customer service by far! She didn't stop until we found the perfect truck. Thank you so much, we will definitely be coming back for another purchase
Great experience - Bmaldonado
BB and Cynthia were extremely helpful. We had a great experience buying our used vehicle. Thank you for taking the time to work with us.
RUN AWAY FROM THIS PALCE - SheaCohen
The service guy Henry Garjalian very rude no customer skills. If I could give him a 0 star I would. The guy is complete liar.
ELECTRIC PROBLEM ON FIAT 500e - Franck75
My Fiat 500e has an electronic malfunction. Once a week my car won't start at all. A signal appears on and off telling me there is an issue. Phoned fiat service which told me they could only take my car in 3 weeks time. I asked them If they could lend me a car in the meantime, as I am paying my lease every month. They told me I would have to rent a car on my expenses. Same day went to see the sales manager and asked him if he had another solution. He told me to get in contact with another manager in Van Nyse. Left a message , still waiting for a return call.
So for the moment my wife doesn't want to take the risk being blocked in a parking because the car won't start again.
Nobody seems to care. Always feels good............
Worst service manager EVER..... - 500e
The lease process was not so bad on the 500e but the service mgr (Mike Garcia) has been a nightmare.... Recently found out he lied to me several times about not offering a paid rental car while my car is in for warranty or recall.... Does not return phone calls... No business ethics at all!
I would rather drive much further to the next Fiat dealer than deal with Mike again.
My wife and I had a wonderful experience at Champion FIAT... - GucciFiat
My wife and I had a wonderful experience at Champion FIAT in Downey, CA. Wendy was very sweet & had a thorough understanding for every aspect of the vehicle we ultimately ended up purchasing. Martin was very honest, he was assertive but not pushy. We originally looked at purchasing a FIAT from Orange Coast FIAT in Costa Mesa; however, they were extremely rude and arrogant. We couldn't be happier that we decided to give FIAT another chance; otherwise, we wouldn't have met such great people like Martin & Wendy.
8000 mile service - pureflipking
I had my first service for my car and it was a good easy check in and go. They told me what needs to be done and where my warranty stands in terms of the service before they can start working on it. The car was washed after the service had finished. A good lounge section to watch tv and read magazines, and if you feel like watching the tv from inside of showroom cars, you can.