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Excellent service - Redbone
Everything about my process was awesome
Thank you again for your services . I will continue to buy from Long Beach Mercedes. They will make it happen
60K Service - P Juel
Smooth procedure to schedule the service, and get the car back when requested. Frank Phillips in the service department is a rockstar!!
I would take my car back here for service.
First rate service - DavidP
Elam Haim was a great service advisor. He went beyond the typical response to make sure we were happy customers with everything from advice to pricing. He made MBBH competitive with the marketplace. Good for MBBH for making smart hiring choices!
Akeyla - Anthony
Akeyla made our experience one to remember! She saw our needs and made them available to us without any error. I trust her completely! She made the process simple and fun. I really felt she understood what we needed and always gave her honest opinion instead of trying to benefit off our sale.
Great Service - Perry
Jim Cornell has taken care of my Mercedes servicing needs for many years. Jim is dependable and does a terrific job. Always satisfied with the service.
2016 GL 450 with 42.000 miles only - manny K.
I just bought a 2016 GL 450 with low miles and it was supposed to be certified !!!! and the 1st week we drove my wife realized something major was wrong with the suv and we were shocked and made appoint with calstar service to take it inn and we just found out the issue was front broken motor mount and really bad rear shocks . MR Gilberto MArtinez was amazing help trying to assist us .The suv r was bought from lake forest MBZ back on 2/16/2019 few months ago and been in the service for last 2 weeks do the math ,which I dont recommend them anymore this was my second bad experience with Lake forest MBZ dealership .The suv still doesn't drive 100% we had no choice but to pick it up yesterday on 2/17/2019 and I believe 100% it needs new front shocks and lower arms because it's still swings right and left out of control of the driver and it's a liability to all parties .Also I have to say CALStar management Mr Sam tried his best to get approved any additional work that needs to be performed and will see the end results after a month of test driving .Calstar MBZ I recommend to visit .
Misleading advertising squeezing out additional $20.000 - I
They mailed me a color flyer with my name on it (meaning many of their customers got it) offering to take over my lease that I have had with another MB dealership for less than a year and that I’d choose a new lease taking a car from the Encino MB dealership. OK I thought, never heard of such a thing but maybe ..if I see a car I like I could do it ....
They didn’t have a car I wanted so I asked around at other MB dealerships in the area and they all said,..what does Encino want to do ? I found out I would have to pay some $ 20.000 that they would ‘spread over several months to make it ‘easier’ ! They told me...’we are sorry to give you the bad news, but your car depreciated by $ 20.000 and so you have two options - either return it and pay $20.000 or keep on paying the lease..! I understand some people do eat this up and give them the money...
I was told if I wanted to I could talk to the manager Mr Sam Lee who was the source of this, he wouldn’t even contact my to give an explanation or anything..
No interest in customers once you have bought your car. - Left at the Street
This review deals with their service of my 2017 E Class leased Mercedes. Here is my story:
I leased a 2017 E class. I thought Mercedes would stand behind their vehicles, but when the navigation system went down, they handed me back the keys and said it was up to me to open a case with Mercedes Benz USA to get a fix. WRONG!
Has anyone every tried to open a case with Mercedes USA when they have nose-tail coverage on the vehicle through the dealer? I am too busy to wait on endless phone queues when the problem belongs to Mercedes and not me. That's why I leased the car from Mercedes in the first place. Also, I tried the phone number they gave me but the number is designed to send you through endless operators and bad music. Oh, did I mention that the number they initially provided me was incorrect.
In fact, I don't have an extra life to spend the time dealing with Mercedes' problems. In fact, every Torrance address I gave Mercedes came back "We do not have data" or gave me addresses in Iowa, Ohio or Orange. And none of the addresses even had street numbers. Have any of you ever driven to Iowa trying to get to Torrance without even having the incorrect street address? Of course not.
Also, the leased vehicle came with 3 years full Sirius access (data and music) which Sirius said expired after 26 months while I was trying to get my GPS system fixed. Mercedes said I had to deal with Sirius directly, notwithstanding the contract they admitted they had giving me afull 36 months of head to tail coverage. I had to pay Sirius extra fees on top of the written contract I had wth MB of South Bay.
It is not too much to ask an MB dealer to stand behind the vehicles they lease. I am a busy businessman. I understand how things work. And I know an evasive scam when I am the scamee!
I am more than shocked and upset. I am angry enough to write this review warning each and every reader that MB South Bay won't stand behind its vehicles or protect its loyal customers.
Mercedes of South Bay will tell you that service and sales are different profit centers for the company. Big deal. It is the entity as a whole I complain about because the vehicle was leased from and serviced by MB of South Bay. Evading responsibility is not an art form I admire.
I will attepmpt to speak with the GM of AutoNation as the company is part of the AutoNation chain. I have zero expectations and too little time to hassle with them.
Having no choice but to have a car with functioning GPS (bad eyes mean I can't really read road signs), I had no time and no choice but to lease a new car from the dealer on the spot (one with working navigation) and plan to have it serviced at another a nearby, but more inconventionlently located, dealer. I wish I didn't have to throw more money at them.
For the money one pays for a Mercedes, one would expect more by the way of service. Perhaps one day, they will be able to pretend they care about their customers. You never, ever, tell a Mercedes customer that "you have to call Mercedes and open up your own claim." My service advisor was Jacqueline. Service Manager was Ken. Their donuts are quite good, but one expects more from Mercedes.
Until then, "Buyers beware." You have been warned.
What a great shame!
Bad Service - Emily
I took my car in because there were a few issues with it, and they gave me a hard time due to the fact that they didn't have a loaner car at the moment. Once I got a call saying the car was fixed, I headed in to get my car but they didn't even finish fixing it and when I went back they said I have to go in for the third time because they hadn't received the other part. When I had first taken my car in, it had a full tank of gas, but once I got it back it was only halfway full. I'm very irritated because my car still isn't completely fixed and they gave me horrible service.
Buying a pre-owned vehicle think twice - Joe A
My sales person Dietrich was excellent with my pre-owned vehicle purchase from start to finish, I highly recommend him.
His support staff, sales manager Sal and finance department could care less about you or your 90 day 4000 mile warranty. My warranty paperwork fell through the cracks and was not submitted at time of purchase (purchased vehicle 12/16/18) I called the dealership and spoke with Sal and the Fiance Dept. a dozen times over a 3 day period trying to get the warranty contract submitted to their warranty company Assurant. I was promised it would be taken care of the initial day I made them aware of the error. Multiple calls to the dealership and Assurant with promises to expedite the contract entry went by the wayside. This was a covered warranty issue ( 1 week from contract expiration) and wanted to have my vehicle serviced at my local Infiniti dealer and pay the $200 deductible ( with a AutoNation dealer next to Infiniti) All repairs have to be authorized by Assurant prior to repair.
My issue was finally resolved with no help from the dealer or Assurant within 30 minutes of calling AutoNation's shared service center, a number I had to track down myself to have the contract updated.
Bottom line, the dealership and it's management only cared about selling the car, my return business or satisfaction was unimportant to them.