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Hovik was amazing from start to finish.This was my 3rd... - Crissy
Hovik was amazing from start to finish.
This was my 3rd lease with Acura & first time doing business with Acura of Glendale.
He made the entire process quick, easy & painless.
I called him on a Friday asked him what I was looking for & when I arrived to the dealership on Saturday morning everything was complete as promised.
Will definitely do business with Hovik & Acura of Glendale again.
Super patient & listened to what I was looking for.
Thank you Hovik!
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Jojo Bayas makes sure that the people he deals with... - Joshua E.
Jojo Bayas makes sure that the people he deals with leaves happy regardless if a purchase was made or not. This dealership is top notch.
4 Years Honda Platinum Internet Sales Manager
Internet Sales Manager
VIP Sales Consultant
I have been going to Mitsubishi Service center for over... - reshadchoudhury
I have been going to Mitsubishi Service center for over 10yrs. They perform the best car service. And Paul making everything easy. A++++ Great Job!!! Thank you Mitsubishi!!!
Excellent and attentive service.I would definitely... - Ahumada.james
Excellent and attentive service.
I would definitely recommend working with Ken to any of my friends or family members. Made the process very simple and easy.
Our dealer experience was great! Sergio and Luis worked... - AG
Our dealer experience was great! Sergio and Luis worked with us to ensure we got the best possible deal. There was no pressure at any time to purchase the vehicle or any additional services. Best dealership experience by far! I highly recommend stopping by if you are interested in purchasing a vehicle. They are not only concerned with taking care of you at the time of purchase, they want to make sure that you have a pleasant experience as you enjoy your new vehicle.
Internet Sales Director
Good service I was help by David pulido nice guy he help... - Nerilemus
Good service I was help by David pulido nice guy he help me buy my lease Ford financing was easy they let me get the car I wanted thank you.
Have been coming to South Bay Hyundai for over 10 years.... - bladez8
Have been coming to South Bay Hyundai for over 10 years. Calvin has always been our service lead. We have always gotten prompt and courteous on our 3 Hyundai cars
Maria was helpful in helping me lease a car quickly and... - AVAM
Maria was helpful in helping me lease a car quickly and coming to a price agreement over the phone amd handing me off to Frank to show me the car features before leaving
Assistant Internet Manager
The entire team at Norm Reeves was helpful, respectful,... - Keith
The entire team at Norm Reeves was helpful, respectful, knowledgeable and did not once pressure us. We are now driving the best car we have ever had - the 2021 Elantra Limited, Intense Blue.
My wife and I are long-time BMW owners (25+ years) and can attest to this being our best vehicle purchase experience. We will definitely return to Norm Reeves for future business.
Internet Sales Manager
Carlos Lazo you are number one. thank you for everything.... - gglobus1993
Carlos Lazo you are number one. thank you for everything. You and your service are the main reasons for me to have an Audi. A+++++
Audi Brand Specialist
Everyone I dealt with was professional and extremely... - susvisokey
Everyone I dealt with was professional and extremely friendly. I went into the dealership expecting to need a cosigner for a loan on a car but they worked really hard to make it possible for me to get a loan on my own and keep the monthly payments at what I said was personally affordable. There was no need for negotiating or getting multiple quotes, which is what I've dealt with at other dealerships. The first offer they came to me with was what I needed. I was able to get the car I really wanted, (which has never been an option for me for multiple reasons) at a price I could afford, without a cosigner, which also I never thought would be possible. They helped me accomplish a personal goal. I never post reviews (horrible I know) but I cannot express enough how amazing my experience here was and if someone thinks the way I did about trying to get a new car hopefully this will encourage them to try!
(shoutout to Steve who helped me from the phone call before I went in all the way through me driving the car off the lot. There were so many other people who made this experience great and really helped me but I can't remember your names! I'm so sorry, but thank you all!)
Top Sales Representative
He was very knowledgeable and he has lots of patience. He... - msjune00
He was very knowledgeable and he has lots of patience. He found me the information I needed and gave me a good experience with Hyundai. I would definitely recommend Nicholas and Glendale Hyundai to friends and family.
Internet Sales/Fleet Manager
Genesis Hyundai Sales
Very ultra helping me to buy car for nephew made easy for... - Aboodahdaghi
Very ultra helping me to buy car for nephew made easy for me buying because not from America Israel so very god for me Saif to helps good deal
Pre-Owned Sales Manager
Sales And Leasing Consultant
This dealership and service department is on of the best... - dopechildenterprise
This dealership and service department is on of the best dealerships I know. I have one of the best service technician’s thank you Pedro.
General Sales Manager
The best service adviser I ever had, she is honest and... - Itsikf
The best service adviser I ever had, she is honest and informed, truly care about her customers and follow up to ensure you received the best service. .
Jamie Gonzales helped me to test drive cars she is very... - ARUNAKC
Jamie Gonzales helped me to test drive cars she is very nice and what I asked and arranged it immediately she is excellent
Sales & Recruiting
Purchase a Highlander sales representative was very... - leidy c
Purchase a Highlander sales representative was very helpful , Youssif Salah make me feel comfortable and find exactly what I was looking for. Highly recommend, waiting time was my only Inconvenience for the whole process
Internet Sales Consultant
Need a car this is the place to. I walked away satisfied... - jesselagunas1231
Need a car this is the place to. I walked away satisfied with what i got thanks to this team. See you guys again, promise!
Great service with David N - california5
I got my new Macan GTS from Circle Porsche and it was a great experience. Thanks to Dave Nidess for the help - love the car
Certified Brand Ambassador
Great service awesome energy and had a great experience.... - Noah Riley
Great service awesome energy and had a great experience. Finally was able to have a car under my name and it got to be a beautiful one.
It was a pleasure doing business with the folks at K1... - Dan
It was a pleasure doing business with the folks at K1 Motors. It started with sales & finance team Fred Then to a great session with Allen the Genius, who walked me through the features of my new vehicle. All of this was done while being safe and maintaining social distancing. Thank you all!
It was an amazing experience we got exactly the car my... - edith8563
It was an amazing experience we got exactly the car my son wanted.The salesman took really good care of us and he was really nice.
Good experience with this dealership. Talal was very... - jcmcarig
Good experience with this dealership. Talal was very helpful online and in person. He answered all of our questions and made the whole buying process feel smooth and stress free. Would definitely recommend this place to anyone looking for a new Lexus.
Working with Neil was a real pleasure. His... - Garrick S.
Working with Neil was a real pleasure. His professionalism, thoroughness, and honesty made trading in our car for a Range Rover seamless. Great experience working with the entire staff! Would definitely come again as a repeat customer!
This is my second purchase with Enrique. He is a... - Terri
This is my second purchase with Enrique. He is a thoughtful salesperson who listens to his customers and strives to make sure you are comfortable with your purchase. He doesn’t disappear the moment the ink dries; he actually follows up with you to make sure you are a satisfied customer!
John Shaw always takes excellent care of me and my... - jim556
John Shaw always takes excellent care of me and my Genesis G80. He had my service completed within 3 hours and my car was clean and washed when returned to me, Thanks, Good job !
February 18, 2021To Whom It May Concern,My wife... - pabs1
February 18, 2021
To Whom It May Concern,
My wife and I are loyal, long-term customers of South Bay BMW, having purchased or leased BMW’s there (from Steve Marx) for the last 20 years. Six years ago, we purchased a 2014 Mini Cooper S at the Mini dealership that is affiliated with South Bay BMW (actually in the same building), both of which, as you know, are owned by McKenna. I am writing to express my frustration and annoyance that at the lack of consideration for this long-term customer relationship with the dealership with respect to “loaner” cars when servicing our Mini. A “loaner” car that is not from a rental company is one of the customary and very convenient and appreciated customer service perks of South Bay BMW, but this accommodation is not extended to long-term BMW customers when they bring their Mini in for service. Most recently, earlier this week I brought our Mini in for service and I was first told, rather dismissively, that only new BMW customers, but not Mini customers, get a loaner car. Then, after intervention on our behalf by Mr. Marx, they grudgingly acquiesced to provide this courtesy, but only an Enterprise rental car, rather than a dealership car, which is what the BMW affiliate provides, even though they clearly had dealership loaner vehicles available. This is not the first time a loaner car was declined and then, ultimately, provided, after assistance from Mr. Marx; in fact, it has happened every time we have had to bring the car in for service. But this is the first time that they only offered a car from Enterprise rental company, which South Bay BMW sometimes uses for their loaner cars.
The problem is that Enterprise cars I have been offered in the past have been dirty and smelly (and the I have had to press to change to a BMW or Mini dealership car), instead of the dealership’s own fleet of BMW’s or Mini’s. Then the policy changed when McKenna became the owner of the dealership and loaner cars are being made available to new car customers only.
From a marketing and customer service perspective, this lack of accommodation and consideration of the long-term relationship makes no sense. In fact, the only reason we keep coming back for the last few years is because of the great relationship we have had with Steve Marx over the years, which we continue to have with him. Otherwise, we would bring our business to another dealership.
Providing a loaner car to long-term customers of high-end BMW’s as a courtesy and accommodation during the occasional service period, may seem like an inconsequential thing to be writing about. But this minor accommodation is a significant convenience for us and would be a small way for the dealership to show that it appreciates its customers, especially those who have been getting high-end BMW’s there for two decades. The South Bay Mini dealership’s view of BMW customers who purchase a Mini, however, is abundantly clear from the seemingly inflexible policy at Mini and the attitude of the service associates there regarding this issue. We are sufficiently frustrated and annoyed that we felt compelled to write this letter and make a record of it.
Lalo Nunez was disrespectful and he tried to cheat me in... - mattdavis
Lalo Nunez was disrespectful and he tried to cheat me in servicing my car he never took the car in for service and told me after 2 hours of waiting that it has been serviced I have video proof from my dashcam I will expose this dealership and Lalo Nunez false statements I have Audi Care which I can now believe they just sell you so they can charge interest on every month and make your payments higher nothing else.
Norm Reeves Honda Superstore Cerritos
South Bay Hyundai
Norm Reeves Ford Superstore
Expert Service Consultant