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Pleasant customer service - R
Pleasant customer service with a courteous advisor and quick turn around. All my issues were resolved and all questions answered. I will continue to bring in my car for service at this location.
Purchased a new vehicle - Ben13
Rafik babakhani is the best sales man i have ever met. Very honest professional and quick. I would recomend everyone to go see Rafik and George 1 million percent they will keep you happy and you will walk out with what you are looking for
Top Reviewed Specialists At This Dealership
Oil change. - Lou
Counter person was great and kept me informed. Making an appointment not helpful. Still had to wait about 20 minutes, even with express sign on my car.
Internet Sales Manager
Great service team. - Silocade
I regularly service my Ford and they have consistently done a great job and are quick to get me in and out. A fab team !
Airbag replaced - Patti
I always stay and wait for my vehicle. I appreciate the amenities, cleanliness, and positive attitude of your employees. In addition, because I need to wait your crew makes an effort to get the work done in a timely manner. I've been a client since 1997.
Great Value and Customer Experience - Johnc05
Sam was great to work with, knowledgeable with no pressure. He worked with me on my timeline and made sure the entire transaction went smoothly! Great personnel across the dealership!
It is always wonderful to take my car for service - Sherlock Boo
When I come to Santa Monica Ford it is always a wonderful experience.
From Mario to the ladies cashier to the men that bring you your car 🚙
They are professional and always greet you with a smile.
Worst service manager, Daneel Wilson - teamkobe
I gave 1 star because I had to. This is the worst service department I have ever dealt with. I would advise anyone thinking about taking their car there to go anywhere else. I brought my car in to them because it stalled and would not start. We towed it in and found out it needed a new engine. It was still under warranty. This was the beginning of November. At the time they did not have a loaner car available so I went to Avis and rented a car. Sometime in December a loaner became available and I picked it up. We had gone away for the Christmas holiday and advised our service advisor that we wouldn't be not be back until after January 4. She told us that would be fine. The 1st engine they put in was bad so they ordered another from ford. When it was finally finished, I went back to pick up my car and I was told that the instrument cluster was now not working and that we would be responsible for its repairs even though it was fully working when I brought it in and the engine repair caused it to fail. We tried to negotiate with the service manager and she did agree if we paid for the part they would pay for the labor. We were given another loaner car. After about three weeks the service manager Daneel Wilson, told us that the cluster was on back order and would not be in for a few weeks. She also reneged on her original offer to split the cost and stated that they would not be paying for the labor cost. We argued to no avail. We picked up our car and gave the loaner back. My husband paid $200 for the battery they put in and left. We received a call the next day stating that we hadn't paid for the rental car. I called them back immediately and stated I didn't know what they were talking about as we were told we were given a loaner car and our paperwork did not indicate anywhere that this was a rental. There were no charges on the paperwork we signed. Monday, I get a call from the "service manager" Daneel Wilson stating we had stolen the car and that they wanted $900 for the rental. I called her back immediately again stating I didn't know what she was talking about. I kept trying to tell her that the service advisor got us a loaner at no charge to us so why would we now be being charged for a rental? Unfortunately she didn't have the professionalism to allow me to speak and kept talking over me. At one time she laughed at me and made fun of me to employees near her. I asked her for the spelling of her name because I was going to make a complaint to ford and she told me I should call my husband and get the spelling from him. I asked her several times for the spelling of her name and she called me a five-year-old. I hung up as she was too unprofessional to try to speak with and I immediately called Ford and made a complaint against her. Ford apologized and stated that they would be contacting the owner of DCH Ford. I know three other people that have had similar bad experiences with this service department. Stay clear of them! Very unprofessional and not happy at all with their lack of service. I will be taking it to another dealership to fix the cluster they damaged.
Incompetent Pleople - Jramirez
One of the worst customer service They over charged for my F150 Payment And two months later (Christmas now)I still don’t have my money back. That’s including Duke the finance manager,Marvin the inventory manage and the dealers Manager Carlos They just keep on Blaming each other with no results. Please do not do any business with this dealer unless you want to lose your patience with incompetent Pleople.
Amazing selection, superb product knowledge, great facility - T-MAG
Wide selection of cars per model
Saul our salesman greeted us nicely (low pressure), listened to our needs and understood what we needed and quickly showed us their inventory and helped us navigate to what we were looking for.
Sunrise Ford NoHollywood's new building is very modern, clean and efficient
Alex, sales manager closed the deal without too much irksome haggling - he was old school ensuring margins but I guess some things in the car buying experience never change...
Alex played the bad cop fine- Saul was great at the good cop
I'm important! - pepito123
It's always a pleasure to take my car to this dealer. It's even better when you see the same people working there that have helped you before. Nelson is a terrific person and has a great personality. He is always so friendly and explains everything so clearly. Their turn around time was great (as usual). I highly recommend this dealership, and it's especially because of the people that work there, to a anyone that wants a pleasant car repair experience.
They really do not care about Business Consumers - HBS-INC
The only reason we chose to have our work truck serviced here is convenience as it is very close to our Business location. We have had our service truck in and out of this dealership for more than a month because the truck would not start and the gear shifter would lock in Park position. They have removed and replaced the entire dashboard to replace the ("GAGES???), replaced the safety neutral switch and we took the truck back after paying the bill, then it happened again. We take it back and they have the truck for more than a week, no calls nothing. We come back to the dealership and the service department shows no progress and really do not seem to care that without this truck in our fleet we lose money and we have to send employees home . We will be returning to Cerritos Ford for future service.
Service here is needs to do better - 828 Transportation
I transport cars an took myg truck in for service an that was on a Thursday an it's Tuesday an I still don't have my truck or they didn't give me a loaner so I been out here in L.A. without transportation not to mention I cant even go to work!
A Waste of Time - Ruserious
My wife and I tried to buy a truck and a guy named Simon showed me several cars in about 5 minutes. Then he said, "I need to take care of another customer," and never came back! We waited about 20 minutes and left. This place is real special!
They Don’t replace DEFECTIVE parts. - Bbarez
Please review this before leasing or buying your vehicle:
I leased a 2017 Ford explore as I’ve done many times before. I’ve had many leases for many dealerships in the past. I’m 3000 miles of this vehicle I had a rear passenger LOL. This blowout was a cause of a defective tire. This was verified by a specialist in automotive repair in Torrance California. I brought my car down to Ford and showed them the blowout and they did nothing about it? At 20,000 miles I noticed the training was getting very low on all the tires. A few more miles and I began to see the radial tread’s of the tires? I was very concerned. The reason I really found this problem, as a hydroplaned through an intersection when the road was wet. I brought my car back down to the service at Torrance Ford and they said this is a defective tire and all the tires need to be replaced. I was getting ready for the tires to be replaced when the service manager stated I will have to pay for 100% labor 100% tax and 70 %Defective product?? I believe this is not right because the defective product is not my fault. The service manager and his colleague Diganta laugh at me and stated that I did not know defective product liability? Yes I’m not a lawyer, however I believe Lawyer would love a case like this.It is a shame that our local vendors and Torrance wouldn’t do the right work for a hard-working consumer that believes in the product. I still like Ford trucks and I repair and restore order for Broncos. If you’re looking for a lease and you don’t not want to have any service problems, don’t go to this dealership I would recommend if you would like a Ford’s, Go to another Ford dealership even if it’s a farther drive. Hopefully one day of the service manager at Torrance Ford will have another job and allow for us to keep its food name in the future.
OK - snigglefork
Bought a new 2014 Ford Fusion on Black Friday. Lyndon... - Tomward01
Bought a new 2014 Ford Fusion on Black Friday. Lyndon and Justin in the sales department did an excellent job and I cannot enough good things about them. I negotiated a great deal on the vehicle. When I got to the finance department I put a small amount on a credit card and the rest in a personal check. I trusted that Tim in the financial department who works with numbers all the time was giving me a final amount that I needed to write the check for which was accurate. He overcharged me by $950.00!! I only discovered the "mistake" or overcharge the next day when I slowly went over the contract with a calculator. I called him that night but he was busy with another customer and told me to call back the next day. When I did, he did not act surprised or concerned but agreed to refund the money immediately. Almost as though he knew about the miscalculation. I expected him to tell me he wanted to go over the contract again to make sure there were no other errors but he did not. The next day I called Jim Buerge (the owner of the dealership). He did apologize, but did not seem to concerned and stated "mistakes do happen and we sold a lot of cars that day" ( on Black Friday 2013). I wonder if he would have been so forgiving if his finance man had made the error in my favor?? If you decide to buy from this dealership watch out for what I believe was bait and switch game. Give a great sales price and then stick it to them in the final contract. I highly recommend you slowly go over the final contract line by line with your own calculator to make sure all of the numbers are correct. I will not be taking my new Ford to Buerge Ford for service and will not recommend any one do business with them. The Fusion is a great car...just make sure you find an honest and reliable dealership who will not attempt to rip you off.