Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Dealers, sign in to see your Dealer Panel.
Excellent responsivenessPrefer internet online... - bysure
Prefer internet online negotiations and discussion
Very timely and quick responses
Willing to negotiate and fight to give me the best deal. Great
Top Reviewed Specialists At This Dealership
Pleasant and professional environment. The quickest I... - info84
Pleasant and professional environment. The quickest I have ever purchased a vehicle. I Will definitely be coming back and I have already started referring family and friends,
The entire team at Norm Reeves was helpful, respectful,... - Keith
The entire team at Norm Reeves was helpful, respectful, knowledgeable and did not once pressure us. We are now driving the best car we have ever had - the 2021 Elantra Limited, Intense Blue.
My wife and I are long-time BMW owners (25+ years) and can attest to this being our best vehicle purchase experience. We will definitely return to Norm Reeves for future business.
Internet Sales Manager
Very friendly and quick service was not complicated .... - JOEL22XD
Very friendly and quick service was not complicated . Will continue to go to Hyundai dealer for my needs. Thank you. Will recommend to friends as well
Very friendly and helpful. I would recommend to friends... - Mj_judy_nguyen
Very friendly and helpful
. I would recommend to friends and family
Very happy with all the answers that I need
Nicolas Oh very professional and super friendly
Internet Sales/Fleet Manager
Genesis Hyundai Sales
He’s the main reason for my business.I can’t believe... - adam
He’s the main reason for my business.
I can’t believe their is a 25 word minimum required to fill up this survey. Unbelievable.
STAY AWAY!!!! I leased a Sonata giving my leased VW as... - Boobs
STAY AWAY!!!! I leased a Sonata giving my leased VW as part of payment. They were supposed to pay off my old lease but it never happened. May is the third month I’m paying for both cars. They don’t return my calls and emails and I already went over there twice to try to fix it. They don’t honor their word and they don’t care about customers after the purchase. I am going to see a lawyer to make them do it right. If you are looking for a Hyundai or Chevrolet, don’t waste your time and health going there.
Best Dealership Experience - Danielle L.
I was referred by a colleague and I am so glad I came here! Joshua the salesman helped me and he was very professional and attentive. His managers were very friendly as well. I felt welcomed and would most definitely recommend. Great customer service!
Friday, September 25, 2020: I came here to check out and... - jhan
Friday, September 25, 2020: I came here to check out and test drive a 2020 Ioniq EV Limited with an offer from this dealership through Truecar. I met with Jocelyn, who then introduced me to Thomas, the sales person. Thomas was great. He answered all of my questions regarding the car and understood exactly what I was looking for. When it came time to discuss price, I met with Gio (I think that's how his name is spelled) and explained that due to my situation, we were unable to buy that day but I wanted to get a price down and ready for when I was ready to purchase. He wouldn't give me a concrete answer on whether they would honor the offer through Truecar or not. He told me to go shop around and bring him offers and he'll beat them.
Monday, September 28, 2020: While I'm about to test drive at a different dealership, I realized I didn't have my driver's license. I am 99% sure that I left it at Patriot, so I call them and explain that I believe I left my license there. They told me that Thomas had left for the day and to call back the next day.
Tuesday, September 29, 2020: I call and ask for Thomas but was directed to Jocelyn. I explained that I believe I left my license there. She acknowledged it and told me that she would have Thomas call me after his meeting. 2-3 hours pass and I received no call, so I called Jocelyn back. She apologized and told me that she would tell Thomas to call me ASAP and that if the license was left on a desk, then they would have called me. 3 more hours pass and no call. I called Jocelyn again and she said that she would have someone go to the car I test drove and look and then Thomas would call me back. By 6:30pm, no one had called me so I drive to the dealership. I met with Gio and explained the situation. He told me that Thomas didn't see my license on any desk and that someone had gone and checked everywhere in the car. I ask for the keys to check it myself. Within 1 second of opening the passenger side door, the license was sticking out between the seat cushion and the backrest. If someone had checked the car, it was 100% easily noticeable.
Wednesday, September 30, 2020: I called back to talk to Jocelyn but she wasn't available, so I asked to speak to the General Manager. I was told that he was busy and to leave a name and phone number and he'll call me back. The call never came.
I am writing this review because I am severely disappointed by the lack of customer service to someone who is in the market and was interested in a car on their lot. Thomas was great when I was talking to him about the car, but despite leaving a message to call me back 3 times never did. I don't know the circumstances for this, but someone else should have called back. Secondly, telling a customer that you looked for their license in the car and couldn't find anything only for them to take 1 second to find it as soon as they opened the door does not look good on you. From the customer's point of view, it looks like you didn't even try to look because of how obvious the license was located. If they showed me that lack of customer service when I needed them to look for my driver's license that I was 99% sure I left there, how would their service look like when I had an issue with a car I bought from them?
They told me on the phone to come test drive a Veloster... - rnash1133
They told me on the phone to come test drive a Veloster N. I drove all the way from LA (1 hour) and when I got there they said I couldn't test drive it because they didn't want to add extra miles to the car. On top of that they said there was a $10,000 markup on the MSRP!! I wouldn't expect to get a good deal here.
And they keep calling me even though I've talked to them multiple times and they don't have the car I want.
I had an appointment with Brandon to see a used Camry... - Shelly figg
I had an appointment with Brandon to see a used Camry that was a unbelievable deal. I had ask him that the deal was too good to be true and why was there so many negative reviews, he reassured me that he was the real deal and people never add positive reviews blah blah blah. I get to my appointment and of course the car had just been sold. We leave. A few days later Brandon emails my husband (we have different last names) asking him if he’s interested in seeing the SAME CAMRY !! If that’s not a bait and switch and don’t know what is. Scam scam scam !!
Stay away!! - Stella64
Service in July that was not done properly. Found out because car almost died last Saturday and was able to barely drive to Downey Hyundai. Downey Hyundai had car for four days when they called that car needed Coolant Flush. I authorized service and later that evening check my paperwork from work done by Sage Hyundai in July. I had a coolant flush! I called Downey Hyundai to not have service preformed because i had coolant flush done in July, but Downey Hyundai informed me that that was impossible because it was half full and dirty. I contacted Sage Hyundai and left message for the Service Director, Ara, who never called me back. I called again and left message, but not call back. I called four times today (Saturday) to speak to the service director and i just got transferred from person to person. Called again and left on hold for over 17 minutes. I called again with call transferred which rang for 45 times. If I would have been given at least a free oil change, I would have been happy, but all I got was being ignored by everyone that worked at Sage. I will NEVER go back to this dealer again. I have had other problems with them taking hours just for oil changes. I miss the old management which got you in and out.
South Bay Hyundai
Expert Service Consultant