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Excellent service. - eleanor1954
Arina is a remarkable sales person. Not pushy but patient & most informative. She is efficient, concise with good time management skills. I am very satisfied
with Toyota’s service ethics.
Top Reviewed Specialists At This Dealership
Pre-Owned Sales Associate
Car Buying Experience - msc1925
Many thanks to Mr Jason Lopez and Mr Sim Luu for making the process of car buying as simple and as enjoyable as possible. Very professional yet with a homey-like ambiance. Kudos to this team !
Internet Sales Manager
Internet / Sales
Internet Fleet Director
Excellent - Rincon41
Purchasing a new car from this dealership was the best things I’ve done as a new car buyer. Best customer service would recommend this dealership without a doubt
Great Experience - davidhaynik
Dalida and Maher were very helpful and I can't thank them enough. I'm moving to Hollywood from New York, and they were so accommodating to my unique logistical challenges. They were very friendly. Dalida was very kind and willing to spend as much time as needed with me to ensure that I was making the right choice. She was willing to make extra efforts to ensure that I am satisfied with my purchase and experience.
Thank you both!
Internet Sales Consultant
Easiest Deal Ever - Ron Gee
Easiest deal ever. Called to check if the Camry is available. Phillip picked up. Answered every question I had. Gave me my monthly based on my credit. Response was so quick. Checked the car. Signed the papers as discussed. Went home with the car. I never thought it could be this easy. Thank you Phillip for the help and for making the process so easy. Look for him when you need a Toyota.
Internet Sales Director
Norma is Awesome! - Review19
Sales people have always scared me, but with Norma I felt comfortable and felt like i can trust her. Thanks a lot For ur help!
Excellent Service!!! - KarinaR
The whole experience was simplified and transparent. No hidden fees and stress free. Eli is kind and genuinely looking out for the costumers best interest. Never felt like he was trying to upsale me a vehicle I didnt want or would later have trouble paying for. We went in looking for an affordable commuter car for my husband, and left the dealership with just that! He listens to what you want and does his best to make it happen at an amazing price. I'll definently be returning for my later purchases and sending my family and friends his way. Thanks again Eli Castillo.
Great Teamwork - Sobaytoys
Team was proactive, meeting my needs, listened to my concerns, and all in timely matter.
Did not take as long as I thought it would
Bait & switch - PeevedinOC
Bait & switch. Contacted Cabe Toyota (JP) about a used 2015 Prius. Great mileage and price. On my way there, they told me 'it was sold' and offered me a way more expensive car. Used the we are a small family line with me.
Oh baby - Rivas25
So glad I purchased a vehicle from Claremont Toyota.
My experience was fast, easy and they were very kind.
I’ll definitely be referring my family and friends.
Customer First Dealership - LoveRav4
I took my car in for 20K maintenance.
I received prompt attention with good service.
I spent my time looking at the new vehicles in the lot while I waited.
Coffee machine worked fast and good and waiting was easy with myCoconut donut.
Thank you Marina del Ray Toyota..
I will be back.
Excellant - Soleyman Davtian
Paul Flores at service center and a technician solved my problem with in an hour, Hamer Toyota could not do it in 4 1/2 hours.
Very friendly and helpful - Rav4igot
The sales associate was very courteous and helpful, answered all my questions and went over everything once I made the decision to buy . I would recommend this dealership tho my family and friends.
Steve Gabrion is the BEST service representative ever!! - Toynut
We have been using Toyota of HB for years, mainly because of Steve Gabrion. He is unfailingly honest and dependable. In fact, we only bring our car in for service when Steve is working!!
Time well spent - Carol
Even though I arrived an hour early, my car was taken in and I waited only 1 hour--I left at the same time I should have arrived. Service was efficient. I liked the fact that the service representative told me personally that I did not need anything extra--which also would mean that she would have told me if I needed to have something more done to my car.
I am very satisfied.
Worst toyota dealership - Thischick
This dealership lied and took advantage of myself and sister. They didn't inform us enough and opened an auto loan under my name and bank account without my permission.
THEY STEEL FROM YOUR CAR DURING SERVICE!! - Rose Zavala
I went to get my oil change done. They didn’t do it. They only rotated my wheels, which are custom and I didn’t give permission for that. They stole the lock, matraca and master key from my car. I went to claim it and they said they have a master key for those wheels and their man did not touch the tools in my car, previous times they have always asked me to the lock of the wheels because they are custom. They have the worse customer and trustworthy service ever! DONT GO TO THIS PLACE! They should close down the place, they are thefts!
Fraud and misrepresentation - disappointer buyer
We negotiated and agreed on the purchasing price. But after he ran my credit the sale person came back and gave us a higher price. He said that he made a mistake. It was clearly an attempt to defraud us and tried to forced us into paying a higher price.
Super Helpful!!! - Sabrina Raymundo
My sister and I went to Toyota of Orange and Tony Bonilla was the one who helped us out. He got us a great deal that we both walked out with a new car. I can honestly recommend Tony and his assistant, Eduardo, as well as the Finance manager, Chris Thai. He was quick and very helpful. To anyone who is looking into purchasing a new car make sure to go Toyota of Orange!!
Friendly and responsive, informative! - Kathy Rayblue
I had a very good experience here with everybody I dealt with. Griffin was an easy salesman to deal with, positive and not pushy, super knowledgeable. Stephi in finance was great at her job, efficient, as was Maribel, the finance manager. Do homework about Gap insurance & warrantees & you’ll do fine here!
Service manager, Shannon, super nice & Gabriel taught me about my hybrid, excellent!
Great personal honest service - JohnnyR
John in the service department is really a nice honest guy. He treats you like family and is honest on telling you what needs to be done.
It was efficient and friendly - Fr Norm
Bob Smith Toyota has employees who are friendly and efficient. They gave a report of what they did and what are some future needs. I am glad to recommend them.
Simple car leasing experience - 123me
I test drove one car and that's the car I got . The sales man was kind and sweet. He answered all of my questions. Be prepared to stay 5 to 6 hours in cold air conditioning. Go in knowing the maximum amount you will pay per month.
Chris took great care of me and my car! - Vworrell62
Thank you Chris for your excellent service!
Quick service and great customer service with out having an appointment! Car wash is less than desirable! But I didn’t go there to get my car washed!
Mr Tarek Abedel. Best Customer Service in Tustin Toyota - SS
I want to thank Tarek A.for the great experience I had when I leased RAV4 from Tustin Toyota. First, he was the first to welcome me at the dealership and made me feel comfortable and tried to understand my needs. He offered a number of options and explained the features included. He did not push me whatsoever towards any specific choice even if he provided advises. In each steps in the process he provided me with the info required and waiting time expected. He made me forget the long waiting time to complete the lease contract and process.
Thank you Tarek for making this an enjoyable experience.
Our first car - Andrew Yonkers
Summary - I am sure my situation was a fluke but it was a little disorganized to say the least. Fortunately, three guys made the night a very positive experience. I would love to give 5 stars but think that would not be fair due to my unique situation. But I will recommend them in the future.
Thanks to Andrew Contreras, Sam Chakra and Vu Trang.
So I needed a new car. I am was a first time car buyer and I had been shopping around for about a week set on getting a Prius for the gas mileage. I found a used 2013 at Toyota Penske in Downey and even though it was a 2 hour drive in traffic i decided it was worth it.
Make sure you read the positive :)
Negative - I called about 3 hours before and made an appointment for 730pm. When I showed up no one new who we were or what car we had come to look at. We spent about 15 minutes or more just trying to figure out which car it was and i had to go back into carfax where i had found it originally to show them. Was disappointed in the lack of communication with there staff. Then, because the car had not been pulled out before we got there, began the fun part. I am not exaggerating it was over an hour of searching for the car. No one seemed to know where it was. Turns out that someone there had pulled off all the stickers to make it unidentifiable.
Positive - throughout this whole experience Andrew Contreras(sales staff) was there trying to make the situation the best he could. He really did an exceptional job. I have worked in the service industry for about 10 years now and it is hard to find people like him who were as patent and willing to just keep looking for a car when others would have just said...I already looked there... He was friendly and understanding all around. The second person we dealt with there was one of the managers Sam Chakra. He was just as helpful and apologized for being unable to locate the car for such a long time. told me that it was the first time this had ever happened and honestly I completely believed him. Mostly because everything else ran so smoothly which is due in large to his help. Lastly was the finance guy Vu Trang. This guy was awesome. Super helpful and couldn't have asked for someone who was more knowledgeable about everything we could use. He explained what everything was and the pros and cons of it so that making a decision was easy. This was extremely important for me and my wife being first time car buyers. We drove off in our new car and lived happily ever after.
Stay away by all means. - FG
Extreme Bait and Switch. They just lie to you to waste your time, thinking you will just give them more money, because you already wasted time going there and waiting. After confirming the price of the car 3 times with the internet manager Alex (Aspet) Minasian by emails, apparently just to get me to their place. When I got to the dealership, again Elaine Sanchez confirmed to me the price, and made me fill the credit application (She told me she must run it if I use a check to pay, as I was paying all in cash). The credit scores came as 860, 822, 815, and she copied my insurance policy, then she requested $500 more for the car. Of course, I refused, not because of the money, it is because I won't do business with this level of unethicalness and dirtiness. I would give $200-$300 more to respectable people whom I feel they are trustable, ethical, who have moral values and can value a customer more than a few money bills.
A disgusting experience.
Extremely bad experience - Gigi
Zero rating. Disgrace of a Toyota dealership. The Voodoo Blue FJ Cruiser you see advertised was originally for $14, 905. Sales rep Ahmad showed me the FJ and said he did not have the keys so i could not start it or test drive it. I signed a temporary agreement to buy it after test drive. He called me and said FJ had numerous mechanical problems that will cost 2k to fix, i spoke with so called manager Kent and we agreed on $800. My brother thought that was too much and spoke with GM Kevin. I test drove the car next day and it can only be put in 4WD and not the rest and it jerks on high speed. Long story short the GM Kevin came out and told me this car has numerous mechanical problems and is not safe to be on the road so he plans to return it to Toyota since he will lose money trying to fix it. Next day he lists the car for $18,524 as you can see. Read the rest on BBB since i can only write so much here. Do not buy this junk. They will use your money to patch it up and make profit.
Worst experience ever - Finance person should be ashamed - tunaboiling
First met with Internet salesperson (Alexis) and she was so nice. She did a great job answering my questions about the truck I was interested in. I also had some financial questions so she passed me on to Finance person, you know the person in the little square room (ugh). I explained what info I wanted and even explained 3 separate times. Each time I explained this guy would come up with another excuse why he could not answer me. The info I wanted should have been easily obtainable, especially seeing another dealer was able to answer about 60 minute prior to visiting Toyota of Whittier. So after the Finance guy gives me the 3rd excuse he starts to raise his voice at me. This was incredible to me... Here a finance guy is raising his voice at a possible customer. Then not only does he raise his voice (yelling and me), he insults me and even brings my family into the conversation. Needless to say I made my voice heard clearly and loudly, I was pissed. I could not believe this was happening. Here this finance guy was yelling and insulting my family. I have never been yield at in a dealership and never insulted.
So if your looking to be yelled at and/or insulted when trying to purchase a car then by all means go to Toyota of Whittier. If your not looking for that then visit any other Toyota dealership.
The next day we visited another Toyota dealership and in 10 minutes they answered the very same question. We purchased the Truck from them.
service sucks - TH
Worst Service department i have ever had to deal with. Service director Javier Gutierrez is a complete moron and does not understand customer service. He actually told me we don't help people like you here ???? Took my truck in for simple Oil change, took 3 hours , called - ready for pick up , when i arrived , they could not find my keys??? one of the service employees told me they take other keys with them to different cars because it is to far to walk back to the key storage area??? turns out they sent my keys home with another customers vehicle ??? feeling very safe and secure with my keys being in someone else's possession for hours (NOT) - an employee drove to the other customer location and picked up my keys - returned to dealer 2 hours later. wasted a whole day, stranded for hours, no drink offered , no chair , nothing . To top it off - no apologies - no discount, no free car wash , no free oil change - Javier stated we offered to take you back to work??? i will NEVER return to this Dealer !!!!!!!!!!!!!!!!!!!!!!!!!!!! Javier Gutierrez should be fired !!!!
Toyota of Downtown L.A.
Pre-owned Internet/Fleet Manager
Puente Hills Toyota