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Great service - Sds75
I’m on my 3rd 7 series from Elvis @ New Century. Consistently great service from great people. They take pride in taking care of their customers. I highly recommend.
Top Reviewed Specialists At This Dealership
Internet sales Manager
Great 👍🏻 - linda062005
Gilbert made the effort to get my car serviced before 3:00 pm since I had to leave early and couldn’t wait longer than that
Beware of the Finance Department...they LIE! - karenp
The McKenna Finance Department gave false information about the cost of the maintenance program. After repeated phone calls and emails to the finance department, we were informed both my husband and I needed to come in person to the dealer. We made the 4 hour round trip and have just learned the paperwork we signed was never submitted. We have now been paying for the program for over 3 months that we thought was cancelled. The finance adviser (Laurence) is no longer with McKenna (for good reason). Our sales person Omar was great and I love my car. Be VERY cautious when dealing with the finance department.
Just ask for Martin Dino - Jfmilaski
Very happy with South Bay BMW and Martin Dino. He was very professional, friendly and responsive to emails. With such a large inventory, Martin was able to get me a better deal than any other dealership. Trust me, I tried!
When I came in to test drive the car, he let me drive every car I wanted and explained in depth the features of all my options. Martin was more concerned with me being comfortable and happy with my purchase than anything else. There was no pressure to buy.
So if you are looking for a great car buying experience, just ask for Martin Dino!
All about the customer - Garciaj22
The staff at this dealer really made me feel like they wanted to make me happy, I live quite a ways away and I couldn’t make it there on a one day notice, so Christopher knew I was interested and updated with me on my situation daily reassuring me the car was there and I’ll be taken care of, car was spotless and ready for a test drive as soon as I got there, I’ve been to dealers before and bought cars off dealers before, by far it was the smoothest and best experience I’ve had.
Sterling takes care of the customer - JB
Sterling has great customer service. Kristie E is awesome. Had a new loaner vehicle for me and they even have good coffee in the waiting area.
UnProfessional and Unethical - Ganesh
Crevier BMW is one of the worst place to buy a vehicle because of unprofessional (sales) Mr.Anthony Dang.
The above mentioned Internet Sales Manager needs coaching. He is not ready to handle his role.
During the conversation at the time of document preparation for signing the Purchase Agreement Mr.Anthony Dang states “After the car is sold to a customer, the auto loan check is released by bank and fund is credited to dealership bank account, the customer still may go to the bank and tell the bank they don’t want the vehicle and the bank will take money from the dealership account” woah that’s utter foolishness.
No bank will do the above attempt recover fund from dealership, when customer says such.
I just turned down the deal, he’s rude, no sense in what he talks.
The vehicle I wanted is CPO, I did my homework before even arriving to dealership and learned most information about the vehicle I wanted to test drive and ofcourse to buy.
At the start of the conversation Mr. Anthony Dang challenged me the vehicle I wanted to see is not CPO, it’s only used car.
I have to brief him all the relavent information and we went to parking lot and vehicle description clearly mentioned it’s a CPO.
This is clear evident Mr.Anthony Dang has no clue of what he is selling. NVM, as long I(customer) knows what wanted from the dealership, ignore the other crap challenge.
Again during the final conversation Mr.Anthony Dang said “ I have another customer is waiting to buy this vehicle, we were waiting for his (paperwork co-signed)” .
This statement given me a clear indication he is lying and dishonest, as stated above he doesn’t know whether the vehicle i wanted to see is ( CPO or Used).
If his previous customer just waiting for his paperwork co-signed, he would have visited the dealership to atleast view the vehicle and test drive it. Mr.Anthony Dang would have knew the basics of the vehicle (CPO or Pre-Owned).
But the initial conversation showcased he doesn’t even know none about the vehicle.
This shows his previous customer doesn’t even exist.
He tells many policy which doesn’t even exist ( unwritten policy)
These clearly shows he is Dishonest , lies to customer who has true intention to buy the vehicle, untrustworthy, Unethical,
Being a manager honesty and truth is very important which he lacks, hence these incidents given me an impression he is not ready for his role and need coaching.
If an employee is dishonest I doubt the dealership.
Not all alike , few ruins the entire reputation.
Immature. My time and effort totally wasted.
Its pure foolishness, unethical, unprofessional.
Best car leasing experience! - TK
I just signed off the contract for 2019 BMW X6 xDrive38i at Irvine BMW and I just wanted to say that this was the best experience I've ever had. It was a very quick and smooth transaction. Brandon Kim and Yi-Wen, you guys are the best! I look forward to another good purchasing in the future. Thank you so much for everything.
Best quality service and excellent customer service from Ang - Gabriela
If you want to feel cared for, Long Beach BMW is the place to shop and service your car - every time I come in here, the level of quality supersedes my expectations!
The service center is very organized. The appointments are on time and the representatives are very efficient.
While you wait, there's all kinds of treats and refreshments, including wifi access and a lounge area. There's always time to check out new cars too!
Angel was my service rep and he was extremely helpful, printed out the paperwork very quickly and took care of me right away!
I love how clean, efficient and pleasant the service center is! Glad I got a BMW service package too because this service was included, so my bill was $0. I prefer the service to be included in payments thab a larger sum at once. Highly recommend that!
Really great experience with Christopher J Han - hsiaoma
This is my first time buying a car and Chris makes it so easy for me. He responds to every little question and request. And it always feels comfortable talking to him, about our needs for the car, about our questions, and even about the price. I would definitely come back here if we ever plan to buy a another bmw.
$130,969.10 CASH DEAL FAILED THANKS TO MGR: Uday Singh. - Demon Shadows
SALES MANAGER: Uday Singh, shows signs that he has no business being a manager, nor should he be working with customer or people in general as far as selling cars. This person is very rude and unprofessional where I had no choice but to turn down a beautiful car deal and return my cashier check back to my bank. I could not see myself giving such a great deal to a person who was rude to me and shows low intelligence.
Sad Service - Unsatified
Now I know why used car sales people have such a bad reputation. BMW & Mini of Monrovia where dishonest, dismissive and unwilling to provide decent customer service in my opinion. I would consider one of the many others in the area or in your town.
BH BMW is a Joke! - 6677889
I recently asked BH BMW to diagnose a problem with my Z4's convertible top..
Here's why I regretted that decision:
1. They held the car for a week, and never a loaner.
2. When I finally asked them to release the car, they had tacked $500 worth of unauthorized labor onto the bill.
I really had to stand up for myself, just to get the car released without paying the extra cash.
After three visits in four years, I can tell you the rumors are true.
BH BMW service advisors are consistently some combination of crooked, careless, and incompetent.
I subsequently took the car to Pacific BMW, and the experience is just what one wants from a higher-end car company. It was well worth the drive to Glendale.
Do yourself a favor: Steer clear of BH BMW.
New Century BMW