Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Customer Service - RAMON5
I've been buying my vehicles here for the last 5 years because of the service that I get from Paul Abeyta, Moe Kahn and Freddy Camacho.
Very helpful, bent over backwards to help - DSimcox
Work on my car was done in a timely manner and was done the right way the first time. Have a good day. The end
Top Reviewed Specialists At This Dealership
Internet Sales Manager
HB Ford is the Best! - Deaner
You want ease and fairness. Go see my man AJ and we take care of all your sales needs. Random call to store, AJ took my call and couple hours later was walking the lot. Ross the Boss also helped guide me through the trucks I wanted and AJ helped final the deal I needed. Felt good to be HB local and help HB locals!!
Internet Sales Manager
Excellent - Ramirez family
Cant complain at all!!! I liked the experience here overall well worth the negotiating part they dont pressure you at all. They're working their best to get you into the deal that's best for you. Thanks McCoy mills!!
Very Helpful - Customer
The salesman, Mike, was extra helpful. Got all the information n eded for the vehicle and updated me on the status along the process. I will be coming back in the future.
Great Value and Customer Experience - Johnc05
Sam was great to work with, knowledgeable with no pressure. He worked with me on my timeline and made sure the entire transaction went smoothly! Great personnel across the dealership!
Sold a new vehicle to us with rust in the paint and will not - VH
The vehicle was purchased new on 9/29/2018. The vehicle was delivered at night with defective paint (black goop oozing from door jams, rust in the paint and missing paint on the body panel joints). The salesman, Jim, indicated that the vehicle would be fixed or replaced. The salesperson was supposed to inspect the vehicle prior to delivery and did not. Nothing happened with respect to replacement. The vehicle has been there six times for repairs without writing a repair order so I could show Ford Motor Company the reasonable amount of times that the vehicle has been there to qualify for a Lemon Law replacement. The service department should have written a repair order each time the vehicle was placed in service which would be in the service records for Ford and neglected to do so. I am burdened with asking Ford to replace the vehicle. It is a major hassle. This company acts like they don't care.
It is always wonderful to take my car for service - Sherlock Boo
When I come to Santa Monica Ford it is always a wonderful experience.
From Mario to the ladies cashier to the men that bring you your car 🚙
They are professional and always greet you with a smile.
Incompetent Pleople - Jramirez
One of the worst customer service They over charged for my F150 Payment And two months later (Christmas now)I still don’t have my money back. That’s including Duke the finance manager,Marvin the inventory manage and the dealers Manager Carlos They just keep on Blaming each other with no results. Please do not do any business with this dealer unless you want to lose your patience with incompetent Pleople.
Ecoboost Mustang - Mustang1333
What a great dealership! I've wanted a Mustang since i was a child and the whole sales team from Erick the salesman, Dave the manager, Wade the manager and Dennis in Finance made the whole process so easy! I would recommend this dealership to all my family and friends
2nd Time Around - BB2016-2019
I leased a Ford Fusion Jan.2, 2016 which I loved but may lease was up Apr. 2019. After deciding, with the help of Mo Azmi and Ron Muccino, to buy a new car, I ordered the same car, same color but a 2019 version. Mo and Ron did everything they could to make sure I was comfortable with my decision when my new car finally arrived in Feb. I was in Phoenix, AZ during the Presidents Day Holiday week-end. Ron called me to let me know the car had arrived and it would be cleaned, gassed and charged when I can in to pick it up on Presidents Day. This was my 2nd new car in 3 years working with my Worthington Ford crew.
Amazing selection, superb product knowledge, great facility - T-MAG
Wide selection of cars per model
Saul our salesman greeted us nicely (low pressure), listened to our needs and understood what we needed and quickly showed us their inventory and helped us navigate to what we were looking for.
Sunrise Ford NoHollywood's new building is very modern, clean and efficient
Alex, sales manager closed the deal without too much irksome haggling - he was old school ensuring margins but I guess some things in the car buying experience never change...
Alex played the bad cop fine- Saul was great at the good cop
I'm important! - pepito123
It's always a pleasure to take my car to this dealer. It's even better when you see the same people working there that have helped you before. Nelson is a terrific person and has a great personality. He is always so friendly and explains everything so clearly. Their turn around time was great (as usual). I highly recommend this dealership, and it's especially because of the people that work there, to a anyone that wants a pleasant car repair experience.
They really do not care about Business Consumers - HBS-INC
The only reason we chose to have our work truck serviced here is convenience as it is very close to our Business location. We have had our service truck in and out of this dealership for more than a month because the truck would not start and the gear shifter would lock in Park position. They have removed and replaced the entire dashboard to replace the ("GAGES???), replaced the safety neutral switch and we took the truck back after paying the bill, then it happened again. We take it back and they have the truck for more than a week, no calls nothing. We come back to the dealership and the service department shows no progress and really do not seem to care that without this truck in our fleet we lose money and we have to send employees home . We will be returning to Cerritos Ford for future service.
Great service - Explorer1
Edgar was very attentive and friendly. He made sure our vehicle was done and advised us as soon as it was ready. Edgar knows what he is doing and is a great representative for Ford.
Excellent people kind and helpful job done quickly. - mollys place
I trust Ford dealership the job is done in a timely manner with no problems. The staff are so kind and very helpful. Your #1 in my books.
Don’t waste your time or money - Jlegg
I purchased my certified preowned Ford Explorer Sport from Ken Grody. I’ve owned my car for almost 3.5 years and it has gone to their service department at least 7 times now for multiple different problems, transmission issues several times, cam phasers twice, water pump, check engine light 4 times, and many other problems. They’ve had to break down my motor twice in the last year. They keep my car for weeks at a time with very little updates. My car is currently in the service department to fix 3 dings they put on it and also to figure out why my engine is making a strange noise (after just getting it back after they had to break down my engine). I’ve been very understanding but I’m starting to loose my patience. I’m extremely disappointed with my Explorer, I don’t feel safe driving my car and have lost all confidence in my car.
Took Two Weeks To Get Mt Escape Fixed - Stark75
I guess the Ford Escape has its issues, because it took the Techs two weeks to figure out how to fix my car after it broke down due to lack of power. But I have to hand it to those guys, they never gave up. Both service advisers I dealt with were professional and courteous, and because of the length of time it took to get my car back, they gave me a price break, only charging me for parts, and not labor.
Battery Service - Csmiley
I needed a replacement battery for my 2017 Lincoln MTZ. I called your service center and was told it wasnt in stock & would be 2-4 days to get....went to Daniels and got it. Very sad that Ford cant service what they sell...
Advantage Ford went beyond my expectation - Cargirl.43
The salesperson at Advantage Ford. Damariz Ortiz was very knowledgeable and very friendly very patient and she worked very hard putting me in my new car that I liked. I tip my hat off to the sales manager there Rick Cavani. He worked numbers and got me in the car that I wanted. What a great team over there at Advantage Ford I would recommend all my family and friends to Advantage Ford the staff there are very courteous and very knowledgeable and patient.
Thanks Advantage ford
Service here is needs to do better - 828 Transportation
I transport cars an took myg truck in for service an that was on a Thursday an it's Tuesday an I still don't have my truck or they didn't give me a loaner so I been out here in L.A. without transportation not to mention I cant even go to work!
A Waste of Time - Ruserious
My wife and I tried to buy a truck and a guy named Simon showed me several cars in about 5 minutes. Then he said, "I need to take care of another customer," and never came back! We waited about 20 minutes and left. This place is real special!
Poor customer service - camaro3k
Was closing on a deal for a used car which was located at another autonation out of state....I was approved for a loan and came to an agreement on my trade in...I was then called to come sign the paperwork but then suddenly as I show up they back out of the deal with no logical excuse...I then get a call from the store manager that tells me he doesn't know what type of condition the vehicle could be in and that's why he didn't want to transfer it.it really makes you question the vehicles they claim to inspect but then can't stand behind the cars they offer for sale
OK - snigglefork
Bought a new 2014 Ford Fusion on Black Friday. Lyndon... - Tomward01
Bought a new 2014 Ford Fusion on Black Friday. Lyndon and Justin in the sales department did an excellent job and I cannot enough good things about them. I negotiated a great deal on the vehicle. When I got to the finance department I put a small amount on a credit card and the rest in a personal check. I trusted that Tim in the financial department who works with numbers all the time was giving me a final amount that I needed to write the check for which was accurate. He overcharged me by $950.00!! I only discovered the "mistake" or overcharge the next day when I slowly went over the contract with a calculator. I called him that night but he was busy with another customer and told me to call back the next day. When I did, he did not act surprised or concerned but agreed to refund the money immediately. Almost as though he knew about the miscalculation. I expected him to tell me he wanted to go over the contract again to make sure there were no other errors but he did not. The next day I called Jim Buerge (the owner of the dealership). He did apologize, but did not seem to concerned and stated "mistakes do happen and we sold a lot of cars that day" ( on Black Friday 2013). I wonder if he would have been so forgiving if his finance man had made the error in my favor?? If you decide to buy from this dealership watch out for what I believe was bait and switch game. Give a great sales price and then stick it to them in the final contract. I highly recommend you slowly go over the final contract line by line with your own calculator to make sure all of the numbers are correct. I will not be taking my new Ford to Buerge Ford for service and will not recommend any one do business with them. The Fusion is a great car...just make sure you find an honest and reliable dealership who will not attempt to rip you off.
Very good service - Zamora12
Ivette arceo was very nice and Polite on helping me on getting a new car I was very happy with the service she provide me
Our salesman told us we were getting a rebate and we did... - Docx3
Our salesman told us we were getting a rebate and we did not get a rebate. He overcharged us for financing. I asked him to call USAA for financing. He said he did and they were high. I called USAA, they also are my insurance company as well as my bank, to put insurance on the car and they offered me financing for lower than the dealer. They also offered me an extended warranty for less than half the price of the dealer. I tried for three days after the sale to talk to someone and no one returned my calls. Very dissatisfied. I would never reccomend this dealer for a purchase!