Came in for an oil change and drove home in a new CX5 - NancyM
I went in for an oil change for my Mazda 3 and ran into Larry Henderson who leased me that car 3 years ago. We got to chatting about the CX5, went for a test drive and that's all it took to convince me it was the car for me. On both occasions Larry made my transactions effortless. Larry is a true professional, knowledgeable and very helpful. Larry, Debbie and Elle and the entire staff at Tustin Mazda are amazing.
Top Reviewed Specialists At This Dealership
Joe Rosales is what you're looking for in a car dealership. - Nasser12barakat
Joe Rosales was helpful from the get-go. I live about two hours away from the dealership but decided to bring my business here because of how helpful Joe was and a good deal that he got me. It wasn't just Joe, it was the entire staff. They sold me a good car at a really good price. What more can you ask for?
great experience! - edyvalver02
I came to Mazda dealership to lease a new vehicle and I had an amazing customer service. I got what I was looking for so I definitely recommend this dealership to my friends.
Internet Sales Manager
Exceptional Service Department - Julietdelta1
Their service department is exceptional. They back the Volvo warranty and they always take really good care of me. I would deathly recommend the sealer based on how well I was treated [after] I bought my XC70
Excellent. timely service. - jorges6
It was very easy to make a service appointment at my requested time. Greeted courteously on the phone. Very little waiting time on line. Erik, my service rep (don't have his last name with me) was very helpful and informative. Vehicle ready when promised.
Southbay Mazda #1 once again...... - Review specialist
Visited again my favorite Mazda dealership ( Southbay Mazda ). Steve at the service dept made sure my M5 was taken care of. Southbay Mazda has competitive prices for service, they only use O.E.M. parts. And have great communications with their customers. 5 stars to Steve in service for going above and beyond for getting vehicles complete, this super service advisor was even prepping vehicles outside. I recommend this Mazda dealership for all your Mazda maintenance service needs, and with excellent prices and specials. For the few people out there that complain about the 5 to 8% price difference compared to national service brands: Dont forget they are Mazda trained, use O.E.M parts, and they get it done right the first time. And if they still complain, well maybe they can't afford to own a MAZDA......
Amazing experience - ELBaas
We had the best experience at Puente Hills Mazda. They gave us the best service and a deal that we could not walk away from.
Steer clear of the Service Center! - Milo
Save yourself the aggravation and just find a local mechanic to do the work for you. Otherwise, prepare to empty your wallet and be frustrated with the experience!
Great customer service - Marla21
As a new Mazda owner, this dealership's customer service exceeded my expectations. Everyone here, has been polite and has greeted me with a smile every time i have come in for an oil change, to pick up accessories or when paying at the cashier's window.
My service technician has been Alex and I will continue to request him for his outstanding attention to detail and communication during my service appointments.
I wouldn't go to any other Mazda Dealership for my needs even if they were closer to me!
The Hands Down Worst Business Experience I've Ever Had - erikschmitt
WARNING: Do NOT get a car here.
(Feb. 2015) I mistakenly leased a Mazda 3 here while still in a lease with Hyundai (for some reason I thought it ended the same week I went to Mazda). I freaked out, called Mazda and went in the next day.
When I got there I met with Coty – the manager who leased me the Mazda 3 the day before. He sat me down and had me wait for him for about 30 minutes. While waiting for him, I spoke with a salesperson there and told him what happened. He told me it should be a pretty easy fix.
When Coty returned I re-explained to him what happened, told him that it was totally my fault and apologized and that I wanted to get out of the lease. He told that that couldn’t be done because all of the paperwork had been sent in and processed. I said there must be something that could be done and that I would even take a lower model for a lower price, he said that this couldn’t be done either. I went back and forth with him for a while and he told me what he could do is cover one of the payments on my lease. This would involve me writing a check to Mazda for a bigger deposit on my current Mazda 3 for the amount of 2 payments on my Hyundai, and then Mazda in turn would send Hyundai a check for 3 payments.
I refused this offer initially because I thought Mazda wouldn’t actually follow through with it. I also thought it was weird that I could totally somehow still pay a bigger deposit on my car if all the paper work had already been sent in and processed.
I wasn’t satisfied with Coty’s answers and told him I also felt like I got a bad deal on the car and told him about the lease deal I saw on the website for the more expensive SUV. He said it’s because the Mazda 3s’ sell so he can’t give me a better deal but can somehow magically offer a car that costs $5000 more for the same price.
After getting frustrated with Coty’s answers, I told my story to the original saleswoman I spoke with before Coty came in to negotiate with me the day before. She was helpful and said we could go talk to the manager Vahe to see what could be done. On our way to Vahe bumped into Coty. Coty asked us what we were doing and she told him that we were going to speak to Vahe. He said that Vahe went home. She thanked him for letting us know and she brought me to go see someone else.
On our way to go see this other person, Coty caught up with us and told us to follow him. She asked him where we were going. He said ‘we’re going to see Vahe.’ Weird. Coty had just said Vahe went home. More red flags for Coty.
Turns out Coty just took me into Vahe’s office to CHEW ME OUT for not wanting the car. I again explained I made a huge mistake not checking the dates and that I really needed to get out of the lease. The car saleswoman tried to defend me but he snapped at her. She became quiet and left the room. Coty asked me how it was his fault that I leased two cars. I told him that I never once said that I was his fault, that I had just made a huge mistake and needed help. He told me that I would need to take the car home that night or that he would have a tow company tow the car to my house and send me the bill. He also said he did try to help me with a ‘generous’ offer of covering on of my lease payments and that I didn’t accept his offer so I ‘didn’t even want his help.’
I finally agreed to accept his offer because I can’t afford to pay for two car lease payments + a car tow bill.
I go into the leasing manager’s office to complete the deal where Mazda covers one of my Hyundai lease payments. I asked if I would need to write a new check for my deposit and the leasing manager said no, he already had the original check and showed me my original lease papers and original check for the deposit. They hadn’t been sent it and processed like Coty said they had. Another lie.
For this lease payment deal to happen, I had to sign a new paper saying my lease was changing and then I had to resign my lease papers. ANOTHER lie. I could have gotten the lower model or totally cancelled.
After all of this, a few weeks later I find out that Coty/Mazda has not sent in the check to cover my Hyundai payments. I ended up making another payment on my Hyundai.
I called the finance manager at Mazda to tell him that it hasn’t been paid. He told me he would call me back in 15 minutes. I called him back 2 hours later leave a message – nothing. I call again the next day and leave a message. Nothing. So on and so on. Called Coty, the manager of Sierra Mazda, Vahe, left a messages, didn’t hear back.
After a week of trying to get a hold of someone at Sierra Mazda I was transferred to Sierra Chevy by mistake. I told the finance manager there my story and she walked over to Sierra Mazda to have someone talk to me and find out what happened. After she spoke to Mazda, they finally called me and sent the check in. I seriously had to call CHEVY to get a hold of Mazda.
Huntington Beach Mazda