Very nice and friendly staff. - omar777
Harbor Chevy had the car I was looking and the staff was very friendly. They were very quick and wasted no time like other dealerships usually do. My sales representative was Gerardo. He was professional and very knowledgeable about the vehicle I was interested in. He listened to exactly what I wanted and found the right plan for me. I highly recommend this dealership if you are interested in a car and I also recommend Gerardo because he made the experience quick and easy.
Top Reviewed Specialists At This Dealership
Internet Sales Director
Buying Center Coordinator
Great customer service - Vray
Thanks to Ricardo we got the truck we wanted he went out of his way to get is the best deal possible. Definetly referring my family and friends Montebello Chevrolet to see Ricardo V.
Internet Sales Manager
Best Service Department - vane98
Chris Julis was very courteous and helpful, best customer service I have received from any Chevrolet dealer. This will definitely be my to go to dealer from now on. Thank you
Premium service - Service sam oil change six pack
I always drive by this place since its near my work. I Popped in to see if there was an opening for a last minute oil change and they took me right in. Car was done within a few hours with a complimentary car wash. Team was professional and communication was outstanding.
Internet Product Specialist
Excellent Customer Service - Carole
I was so impressed with my treatment at Simpson Chevrolet of Garden Grove. Yobani Graciano was very apologetic that the item I needed replaced was not in stock. He suggested keeping the car at the dealership, but I needed it that day. He said the part would be in between 11:00 and 1:00 that day, but I chose to make another appointment for the next day. He said he would personally make sure the part was in the next morning. Yobani set up an appointment for me, filled out all the paperwork so I wouldn't have to wait, and was extremely courteous. The next morning I arrived for my appointment, and Fernando Trejo took care of me. The paperwork was ready, the item was in stock, and before very long my car was serviced and I was on my way. Fernando was very helpful and polite. He even had my car washed before he returned it to me.
The cashier, Ursula Ramos, was extremely courteous. She even gave me a bouquet of flowers to thank me for servicing my car at their dealership. Simpson Chevrolet of Garden Grove will continue to be my service shop of choice.
Not refunding my canceled warranties - Redd
Helen at Penske keep telling me my check is in the mail all Helen keep telling me lies. I will never sent anyone to that dealer for a car and this will be my last Chevy I purchase I will be going to channel 4 to expose what they are doing to me and also a lawyer
Happy with the service - Mamahye
What a great dealership! From the phone call to set up our appointment to the time we purchased the car it was all positive. I would definitely recommend this dealership to others.
Lies and cheats - Pv spanish teacher
beware. I bought a brand new car off the showroom. Had problems. I kept bringing it to Chevy Martin service for over a year. They kept telling me that they "could not replicate the problem". Then, as soon as warranty was up, they said I needed a trnsmission. Crooks. One star is one too many.
Best buying experience I have ever had! - Benjamin Desko
I worked with Greg Crigger and he was fantastic! He was very easy to work with, was straight forward and to the point. I was literally in and out in less then 30 minutes. It was by far the best buying experience I have ever had. I had stopped by because they guy I was working with at Guaranty Chevy was a mess. He couldn't even figure out which truck we had looked at the night before. Working with Greg solidified that I had made the right choice in sopping by Connell. I will go back for my next truck, that is for sure!
False advertising - PaulJ
Dealership advertised their 2017 used Chevy Cruze for $14,888.00. This price was confirmed over the phone and before I took a test drive. Dealer obtained my personal and insurance info and ran my credit which is excellent. After waiting for about 45 minutes, the manager approached me and said the price is about $4,000.00 more than advertised. They offered me to see if there is another car I might like, saying the price was a mistake. After an argument, I left the dealership without a car. While on my way home, I received a text message telling me that the dealership is willing to give me the car for $15,513.00 plus tax. I did not take their new offer as it was above their advertised price. This must be the way this establishment lures customers in and then tries to get more money than what they advertise.
Help to purchase new car - Anna12
The best team specially Nick he is the best.I highly recommend him he did everything that he could to help us love my car and the payment
Bad experience serviced the wrong part. - Art@
Told them to service the back hatch instead the mechanic fixed the tailgate and charged me double the part. Asked the service rep Felipe to make it good let’s see what he does?
Watch the price. They will change it on you. - Unhappy15
I was at this dealer on 9/12/18. I originally came to look at a 2013 Silverado 1500 price at just over 23,000. When I arrived I was told it was sold. So I found 2015 Silverado 1500 with the window price of 22981. We went to work a deal. I was pre approved for financing to 25000. I was trading a Jeep in with some negative equity. I was told by Andy and sells manager I couldn't get it for what I was approved for but to come up to 29000 and we would have a deal. So I left empty handed and drove 1.5 hours back home. I then got my approval up to 30000. Went back on Friday 9/14/18 and went in to do deal on same 2015 Silverado with same window price of 22981 in window. I was told that their online price was 25740 so that's what I had to pay. I said will your window says 22981 that's what I am legally entitled to. They said well I don't think we can do that. I said i was told Wednesday that if I was approved for 30000 I would have a deal so I drove another 1.5 hours to come and make the deal and they refused to work with me. They refused to unless I would go thru their approval process and have my credit ran again even though I was already approved and ready to fund the 30000. They then said ok we will work things out and call you in the morning and deliver the truck to you. I got a call the next morning from Magik and he said we won't take your financing but bring us a check for 33500 and we have a deal. So they want me to pay another 3500 more then what we agreed upon before and wouldn't use the financing I was approved for. So needless to say I won't be working with them. I will take my business elsewhere. DON'T WASTE YOUR TIME WITH THEM.
HORRIBLE Dealer - Tom
Purchased Tahoe LTZ POOR quality on all service. Top of the line vehicle is a TOTAL Pile of xxxx. It has been in the shop more than I have driven it.
2 complete brake systems still no resolution
Bad battery after 24 months
Seats not bolted to floor properly causing them to move while turning. Selman response "They all do that"" LOL!!!!!!! $70,000 for a vehicle that is total xxxx!!!!!
Constant error messages on the equipment
Took 3 tries to get oil changed properly at Selman- Each time I returned home only to find a driveway full of oil!! LOL AGAIN
ETC....... To much to list
Thank you Jonathan & Stephanie!!! - JMaximusG
Just leased another Chevy. Was undecided between Volt LT OR Equinox LT. Thanks to Jonathan Ceron for being patient, professional and knowledgeable. Ended up going with a 2018 Equinox after Jonathan demonstrated both vehicles and the benefits of each. Jonathan Ceron and Stephanie Alvarez are highly recommended for competitive pricing and going out their way to keep ongoing communication.
Thanks a million!
Worst customer service - Ryan.79
If i could give less than 1 star i would. My wife an i found a used tahoe online, we were very interested in so i called down there to see if they still had it, someone answered and said they thought so and would call me back to tell me if it was still there. They never called back, that should have been the first clue not to use them. We showed up around 1030am and there was a salesman there to help, he was good and helpful. this so called certified used tahoe had dead battery when we first tried to look at it. as we drove the tahoe the molding by the windows was coming off and the engine had a rough idle in drive. We like the tahoe even though it might have engine problems, it was still covered under gm power train warranty so we said we would buy it if they fixed the issues, they said they would, but who knows how long that could take. Any way after repeated attempts to get the total price for the Tahoe, the salesman said we will talk about it in the finance room. Finally We go into the finance room and he's got all the final pricing done, we told him we never agreed on a purchase price. The financial officer said you didn't do that already? we said we never talked about pricing i was suppose to do that with you, needless to say we were pretty pissed off at this point since its now 330pm. We asked to speak to the manager and were told he was to busy to come talk to us and that was just the price. So we asked again to speak with the manager. We sat there for the manger (joe)when he finally showed up he came in and said basically i have 5 salesman to deal with i don t have time to help you, but im here now what do you want, my wife and i tired to make a deal and willing to buy the problem riddled tahoe, and we were looking for a little compensation for not being able to drive the Tahoe home today, he litterally said the price is what it is and take it or leave it, i really dont care. He was so loud and would hardly let us get a word in. After that my wife and i were shocked the way he was acting. After he left we got up and told told the financial officer we needed a little time to talk about it we will be back in about 5 min so we went outside and discussed it and despite the rude manger we were going to buy it so we went back in and told the financial officer we would move forward with the deal he said im sorry but joe the manager said i have to do the next contract first then we'll get back to you. After that its now 5pm and could not believe that after just 5 min they blew us over, we just could not deal with rude customer service and left. Buyer beware! I will NEVER buy a vehicle from guaranty Chevrolet EVER!
Parts department experience - Tahoe lover
i needed a little extra help with getting much needed advice and help getting parts needed for my 2007 Tahoe and dealt with the manager named Dennis Robb. This man made my experience very easy and productive and I will definitely return and recommend this dealer to all my friends
I saw a used 370z in their parking lot. I was standing... - travy
I saw a used 370z in their parking lot. I was standing outside until a sales man I think named Alex finally came up to me. After taking it for a test drive and teaching the sales guy how the car worked he asked to come in for a drink of water. I had 10 grand in my pocket to put down on this car. I asked them how much is the car. They told me 33000, I told them I would give them 30 out the door. Instead they wanted to work the "four Square" deal out Never ever trust this form of negotiation. I let him work up the numbers but they seemed a bit off. I pulled out my smart phone, (there is a car loan app) and used it. I pulled up my numbers and pointed where he was wrong. The sales person said those things are never right.. Its a calculator not hocus pocus. I gave up after that because I know I was getting the shaft. I really liked the car and was willing to leave with it.
After I left I looked on Autotrader.com and they had it priced at 30!!!!!! Two weeks later it was priced at 28. They could have made more money with me. Honesty is the best policy. I would not recommend this place at all.
Happy owner of new 2016 corvette - Jmgerie
Great customer service, non-pushy, Stephanie was non-pushy, very knowledgeable. The manager was very nice and personable. I will recommend to all my friends.
Just not a good over all experience on the initial sale.... - happyweller
Just not a good over all experience on the initial sale. Then worse on service. Total rip off.
Stock on hand was minimal and had 4kmi on the one I was interested in. Salesman threw in floor mats that weren't for the truck I looked at.
Service department charged me $85.00 to tell me they couldn't fix the trouble on my truck.
With only 14,000 miles on my car, the battery went dead... - JaniceClark
With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.
I went in with my corvette that had been making weird... - corvetteman
I went in with my corvette that had been making weird engine noises for a while and because i was having a hard time getting the car into 1st gear. I had taken the car previously to other dealerships but they were not able to fix either problem. Luckily the technicians at Santa Monica Chevy were able to find and fix the problem on their first try and did so in only 4 days. Needless to say I was pleased with their service and their price as well.
If you're looking for service for your ride in Orange... - Stumbo
If you're looking for service for your ride in Orange County/Los Angeles, please give Showcase Chevrolet a call. They have a great website at: http://www.showcasechevrolet.net/. I was extremely satisfied with everything about their operation.
I took my 2004 Corvette Z06 CE in for service based on recommendations I found on Corvette web sites and based on the fact that my daughter recently purchased a new Tahoe from the same dealership. I wasn't disappointed.
My car has 3k miles, is kept covered in the garage, and still has the new car smell. Essentially, it's still a new car and I intend to keep it that way. Showcase returned my car in pristine condition and looking as good as it did going in.
Alvin/Steve (service reps) have excellent communication skills. They kept in touch about the status of my car and took the time to answer all my questions, especially since I took it in the day the dealer warranty was to run out. I wanted everything checked and rechecked to make sure there were no warranty items that would be overlooked and where the cost would come out of my pocket if I had to fix them in the future.
The maintenance required at this time was called Maintenance II(oil change/inspection) and adjusting the handbrake. Also, GM had a free air filter parts/installation that was included due to the recent fires in Souther California. It was much appreciated because there was so much ash in the air for so many days.
In addition, based on my readings of Corvette web sites, it was recommended that the brake fluid be changed every two years. Alvin had my brake fluid tested and it was determined that it contained no air bubbles and looked to be in fine condition. This fact was documented on my paperwork and initialed by Alvin. There was not charge for their testing and I saved close to $100.
While I was waiting for my car, I also spoke with the finance manager (sorry, can't remember her name) who took her time to explain the different options available regarding extended warranties.
When I was checking out, I received a $10 off gift card which was partially applied to my initial service and the remainder to be applied to my next service. The cashier/receptionist was also very friendly and helpful (sorry, can't remember her name). Even the showroom salesman was cordial since I was checking out the seats of a new Corvette to see how they compared to my 2004.
While I didn't meet him, the service manager, Mr. Pattison, should be recognized for running such a fine shop.