So happy - Cpereira
James over at Habor Hyundai was great, helped and answered all my questions & was super patient! They truly care for the customer & make that their priority..
Top Reviewed Specialists At This Dealership
Fast, Painless, Transparent, and Friendly - M.alvarado
I went in to get a deal on a 2019 Veloster. Firstly, I was at Harbor Hyundai for a good 3 hours asking questions about pricing and an "advertising fee" they said I had to pay. I felt like the price was high for the amount I was putting down, the sales guy was a bump on a log. I gave Khalid a call and asked him to beat Harbor's price. He took 5 minutes on the phone with me, corresponding with his sales manager. Just like that, $10 per month off (that's $720 I didn't have to pay) before I even walked into their dealership. The whole management staff at Norm Reeves Hyundai is friendly, transparent, answered all of my questions, and got me into my new Veloster in less than 3 hours with no worries. Everything was laid out for me, line by line, regarding what I was paying for. Great customer service. My family has been buying new cars for decades and this was by far one of the better car buying experiences. When you head in, just ask for Khalid.
Internet Sales Manager
Internet Sales Manager
Very pleased - Louisap4
I came here to purchase my son a car and I was absolutely impressed by this dealership. Jerry was very helpful and not pushy. He really ensured that we were happy with the car and our decision. I am very glad we came to this dealership to purchase his car.
AMAZING SERVICE - Happyworld
MAGGIE WAS VERY HANDS ON ,SHE MADE IT SO EASY FOR ME TO ENJOY THE PROCESS OF BUYING A NEW CAR SUCH A GREAT PERSON THANK YOU MAGGIE YOU ARE THE BEST
Amazing service and staff - Jv96
This was my first car purchase and I really couldn't have been more satisfied with the service. Everyone was very accommodating and the customer service was exceptional. Every staff member was well informed and were ready to answer the questions I had. Saul, Arash, Sonny, Derek, and Tupu made my first purchasing experience painless and for that I am very thankful. Would definitely recommend this dealership!
Elantra review - ali.k.carcamo
Great experience, I would definitely come back again. The manager is very friendly and personable and works with your specific needs and requests. Thank you
Lead Product Specialist
Great experience - Driver91
It was an excellent experience as this is my 3rd time buying a car this time however was fast and the people were very cooperative and easy going as well. Would definitely recommend this dealership
Product Specialist / Korean Fleet Manager
Exellent - YOLANDAGOMEZ48
Very happy with the service. Came in with a noise problem and I thought it was going to take longer than I thought. The noise driving me crazy. Bit so happy the guys did a excellent job. Very happy with Downey Hyundai..this guys are SUPER
Oil Change/Check Engine Light - RJREEVES88
AJ made the process easy and painless. They are friendly and have flexible appointments. Happy to find a trustworthy service center locally and get my car fixed up!
Director of Sales
Deceptive Sales Tactic and Unethical Manager - Individual
I originally wanted to wait and buy a Hyundai Sonata close to the end of the year. Puente Hills Hyundai dealer lured me in by promising an out-of-door price in writing. Then one hour prior to my appointment, which is supposed to finalize the deal, they texted me and said they could not honor the price. When I arrived the dealership, they told me how unattainable the price that they promised in the email was, and tried to sell me at a higher price. It is the classic bait and switch technique. When I tried to tell the finance manager that I did not like the sales tactic that they used. He said "Who promised this? I am going to fire him." I was speechless. He then went on, "You just got him fired." I said that I was going to file complaints about this practice. He was enraged. He said "This is my shop, and no one threatens me. Not you, not Trump." I was clueless as to why he brought up this name. In short, this individual has no ethics, and shameless. In my email with Robert Jefferson, he
mentioned that he got approval of the name of the director, so it is highly likely that he was merely under the direction of his superior.
NICE CAR,NICE DEALER - Sabrina
I HAVE TO WRITE IN CAPS SO EVERYONE CAN BE ABLE TO READ😛,BRAND NEW 2019 8 MILES ONLY ,I WAITED FOR 1 MONTH REVIEW TO BE SURE &SATISFIED DAVID WAS OUR SALESMAN AND HE DID GREAT ,WE WORE HIM OUT THE WHOLE DAY TRYING TO TEST DRIVE CARS ON THE LOT, HE WAS VERY TRUTHFUL UNLIKE MOST DEALERS, EASY TO DEAL WITH AND LISTENED TO MY EVERY QUESTIONS & WANTS .HE GAVE ME EXCATELY WHAT I WANTED AT A VERY GREAT PRICE ! MY SISTER HAD AN ACCIDENT AND SHE REALLY WANTED TO GO TO MY DEAELER AFTER SHE SAW MY CAR.EVERYONE IS IN LOVE WITH IT, MONTHLY PAYMENTS GREAT.
I WILL RECOMMEND HIM TO ANYONE !
DO NOT BUY FROM THIS DEALERSHIP - non-responsive & time wast - Car-buyer
DO NOT BUY FROM THIS DEALERSHIP! They are non-responsive and waste your time - even with my coming in with the pre-negotiated Costco discount. They are my closest dealer so I gave them every opportunity to help, but they clearly had no interest…
Where do I start..
1. Not even a single follow-up phone call or email from the salesman or his manager after taking a test drive and getting a price quote – which was high…
2. When I tried to follow-up with them, the salesman’s voice mail was full, and never returned my call even after leaving a message with the receptionist.
3. No response from the sales manager after leavings a voicemail with him (including telling him that I had not heard back from the salesman & that I was buying a car in the next 48 hours).
4. Went in to offer them a last effort and they tried a bait and switch on me with a more expensive car than they had told me they were going to show me.
I left the dealership and bought the car from Downey which provided GREAT responsiveness and honest treatment. Love the car (just bought a 2018 Elantra from Hyundai of Downey – our 3rd Hyundai). BUT - I repeat - Save yourself the time and frustration – AVOID NISSANI BROTHERS HYUNDAI & give Adam at Downey Hyundai a call.
Stay away!! - Stella64
Service in July that was not done properly. Found out because car almost died last Saturday and was able to barely drive to Downey Hyundai. Downey Hyundai had car for four days when they called that car needed Coolant Flush. I authorized service and later that evening check my paperwork from work done by Sage Hyundai in July. I had a coolant flush! I called Downey Hyundai to not have service preformed because i had coolant flush done in July, but Downey Hyundai informed me that that was impossible because it was half full and dirty. I contacted Sage Hyundai and left message for the Service Director, Ara, who never called me back. I called again and left message, but not call back. I called four times today (Saturday) to speak to the service director and i just got transferred from person to person. Called again and left on hold for over 17 minutes. I called again with call transferred which rang for 45 times. If I would have been given at least a free oil change, I would have been happy, but all I got was being ignored by everyone that worked at Sage. I will NEVER go back to this dealer again. I have had other problems with them taking hours just for oil changes. I miss the old management which got you in and out.
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