Service appt - ROBBY
Excellent customer service by Armen - very professional and described all the work being done on my car. Got me out on time as well - very key.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
BAIT & SWITCH - rengar5
Been working with Peter who states he is the Internet Manager regarding a 2017 Outlander Sport GT, in an attempt to buy before end of Feb 2018. Peter on or about 2/9/2018 quoted and promised a price of $22,347.00 for said GT as 'he is the Mgr and wants to help me out' what he says. To make the long story short over the next week or two we continue to discuss said price and the financing plus an additional rebate which he says he needs to speak with his Mgr (I later learn his manager is Carlos) who is out due to an emergency in the family. Then on or about 2/25/18 at about 2:45pm Peter calls and asks if we will be going to the dealer as he has the best deal for us-I remind him of the quoted price to which he responds YES-I will honor the price I have quoted you---My wife is sick with the Flu but we still show up-no sooner than I get out of my car that he tells me the vehicle we have been discussing was just sold--BUT no worries he has an identical vehicle for us --once again I ask him if this so called identical vehicle is being sold to us at the price he has quoted and promised--he says YES not just in front of my wife but in front of about 4 or 5 other salespersons standing around us. He asks us inside after I ask him to show us the identical vehicle--he says lets do the paperwork first as the vehicle is really far away. He begins to start asking for personal information when I stop him and ask again for the numbers in writing and we want to see the identical vehicle-he goes and gets us a paper which seems to show all that the so called identical vehicle has. We noticed that the vehicle does not have all of the features the one we were talking about -to which he answers OHH you want that in the car?
He continues to write numbers as if we have agreed to something--I noticed that he starts with the $22,347 number he quoted me and begins to add $500, plus $500, plus $1000-----I TELL HIM STOP what the xxxx are you doing-you promised me $22,347--he say Yes of course but we have to add back the incentives/discounts you do not get--at this time I get up and tell him that he has lured us to show up and then pulled the old bait and switch--after a few more minutes of arguing about what a liar he is-another person who identifies as Carlos and the general sales manager shows up-and asks what is going on-i hurriedly explained to him and he asks if Peter ever told me about the so called discounts that we were not entitled to-I respond by telling him...do you think we would be here if we had known that the price promised was not really the price and that Peter would not honor his promise?
we then proceeded to walk out-with Peter behind us telling us that he is keeping his promise but has to add back all those numbers as we did not qualify--i asked him once more--did you ever tell me this on the phone-he says NO but you should have known. We left
On Monday I get a call back from a Vashier (?) who says he reviewed the paper work and wishes to apologize for the misunderstanding and wants to make things right-he claims to have the same vehicle for us at a reasonable price-I find out that the vehicle he is talking about he wants to dealer trade with another dealer-BUT he tells me that he cannot sell me the car for the promised numbers but will do me a good deal of $23,800 plus taxes, etc. i told him to send me the numbers in writing and I would discuss with the wife--that evening he sends me numbers but for stock number different from what we have been discussing--I write back and told him NO--we are reporting this dealer for their shaddy tactics and to warn others of what they are doing to innocent consumers
Poor customer service - lori69
Contacted the dealer by phone, they were very nice seeming and accommodating. I was planning to fly into California from Michigan to purchase a vehicle. I put money down on the car and was assured they would hold the car for me until Friday. It was Tuesday. I flew out a day early (Thursday) and received a text message as I was in route to the dealership after landing in California on Thursday that the car had been sold Wednesday. Not one word... no phone call not message nothing letting me know the car was sold prior to flying out to California. No courtesy no apology for the wasted time and after it took 2 seconds to secure the funds on my card... it took a week for them to even initiate the refund. The salesman was no longer interested in speaking to me after I requested the refund and did not wish to have the money moved to another vehicle on the lot. After that experience even if they had a vehicle I was interested in I would not purchase from a lot that does not honor their word. Do not waste your time with this dealer.... they do not stand by their promises or offer any type of customer service. Disappointing experience
We live about 2 hours away, so before we left we called... - dbaseballs
We live about 2 hours away, so before we left we called ahead to see if it was still available. So, we got on the road, with traffic it took about 3 hours to get there, and when we do get there the car isn't even ready. In fact, it hasn't even been inspected, smogged, or even detailed. So they said they'd give me a call when it was ready. When they called me back I went back to check it out it still hadn't been detailed or smogged, and it still needed an alignment. I would never go back to this dealership, and I don't recommend it for anyone else.
WORST DEALER EXPERIENCE EVER! I could go on for... - Dan75
WORST DEALER EXPERIENCE EVER! I could go on for paragraphs about how awful the service here is, but I'll keep it short. 1) They got me there under false pretenses, saying they had the car I wanted only to get down there and find out it was on their 'other lot', which turned out to be Huntington Beach Mitsubishi. 2) Got down to the other lot only to find out the car I wanted (a white version) was the dealers racing model, which was $40k more than the standard price of the car. 3) Sales person LIED to me about features of the car by showing me a 2011 model and saying everything on it was included in the 2010 model. 4) Was at the dealer for 8 HOURS to purchase a car that the price was already agreed on via email. 5) Didn't even detail the car after the purchase. They gave it a shoddy wash and an apology of 'Sorry, I'm not a detailing guy.' 6) The whole day at the dealer they didn't offer me anything to drink. They said they didn't have any water and nobody there could even give me a dollar for their soda machine (nice customer appreciation, huh?). 7) The gas station where they gave me a fuel credit to ripped me off. I had a $40 gas voucher, they only gave me $20 of gas and called me a liar when I called them out on it. 8) Subsequent appointments with them (there was a scratch on the car at purchase they said they'd fix) were only met with delays and excuses. It took weeks to get done and only because I kept hassling them. 8) I continue to get emails from their unorganized sales manager (who I had been in correspondence with after purchasing the car) asking if I'm still in the market for a car.
I wish I would have seen the other bad reviews here before deciding to deal with LB Mitsubishi, as it would have saved me a lot of headaches. They've tainted the excitement of buying a new car and have likely turned me off from ever buying a Mitsubishi again. In short, do yourself a favor and drive a little further to go to a dealer that actually appreciates their customers. This dealership only wants your money and will do anything they can to get it.
Big time fake - rey1010
Big time fake