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Fantastic Sales & Customer Service - J3PS
Rusnak people care about their customers and we have been in the Mercedes family since 2009. This is our 5th Benz (All New) and bought our first S450. Denise Justice is our salesperson with William Ho behind his girl. It is always nice dealing with them. It is home to us. They always deliver on what we expect.
Top Reviewed Specialists At This Dealership
Internet Sales manager
Internet Sales Manager
New car ,Certified Sales Consultant MB & Sprinters
Great Service - carnut
Gary Williams went the extra mile to ensure the service was done completely and professionaly. Thanks, Gary. You make servicing my car a pleasure instead of a pain.
Internet Sales Manager
Excellent service - Redbone
Everything about my process was awesome
Thank you again for your services . I will continue to buy from Long Beach Mercedes. They will make it happen
60K Service - P Juel
Smooth procedure to schedule the service, and get the car back when requested. Frank Phillips in the service department is a rockstar!!
I would take my car back here for service.
First rate service - DavidP
Elam Haim was a great service advisor. He went beyond the typical response to make sure we were happy customers with everything from advice to pricing. He made MBBH competitive with the marketplace. Good for MBBH for making smart hiring choices!
2016 GL 450 with 42.000 miles only - manny K.
I just bought a 2016 GL 450 with low miles and it was supposed to be certified !!!! and the 1st week we drove my wife realized something major was wrong with the suv and we were shocked and made appoint with calstar service to take it inn and we just found out the issue was front broken motor mount and really bad rear shocks . MR Gilberto MArtinez was amazing help trying to assist us .The suv r was bought from lake forest MBZ back on 2/16/2019 few months ago and been in the service for last 2 weeks do the math ,which I dont recommend them anymore this was my second bad experience with Lake forest MBZ dealership .The suv still doesn't drive 100% we had no choice but to pick it up yesterday on 2/17/2019 and I believe 100% it needs new front shocks and lower arms because it's still swings right and left out of control of the driver and it's a liability to all parties .Also I have to say CALStar management Mr Sam tried his best to get approved any additional work that needs to be performed and will see the end results after a month of test driving .Calstar MBZ I recommend to visit .
Poor service - Service 213
Today 9/8/18, I went to West Covina service dept to check the tires. As lights came on. Service rep William Magana tended to my request. I asked for a car wash afterwards. William refused saying that it only comes with service. I believe if one visits the service dept for any reasons customers should be provided with service. This is my third unsatisfactory visit with this dealer's service dept. I will visit other service dept from now on. I'm very disappointed with this dealer's service dept.
They should live up to their name. Service is worse than other non luxury car dealers.
Bad Service - Emily
I took my car in because there were a few issues with it, and they gave me a hard time due to the fact that they didn't have a loaner car at the moment. Once I got a call saying the car was fixed, I headed in to get my car but they didn't even finish fixing it and when I went back they said I have to go in for the third time because they hadn't received the other part. When I had first taken my car in, it had a full tank of gas, but once I got it back it was only halfway full. I'm very irritated because my car still isn't completely fixed and they gave me horrible service.
Buying a pre-owned vehicle think twice - Joe A
My sales person Dietrich was excellent with my pre-owned vehicle purchase from start to finish, I highly recommend him.
His support staff, sales manager Sal and finance department could care less about you or your 90 day 4000 mile warranty. My warranty paperwork fell through the cracks and was not submitted at time of purchase (purchased vehicle 12/16/18) I called the dealership and spoke with Sal and the Fiance Dept. a dozen times over a 3 day period trying to get the warranty contract submitted to their warranty company Assurant. I was promised it would be taken care of the initial day I made them aware of the error. Multiple calls to the dealership and Assurant with promises to expedite the contract entry went by the wayside. This was a covered warranty issue ( 1 week from contract expiration) and wanted to have my vehicle serviced at my local Infiniti dealer and pay the $200 deductible ( with a AutoNation dealer next to Infiniti) All repairs have to be authorized by Assurant prior to repair.
My issue was finally resolved with no help from the dealer or Assurant within 30 minutes of calling AutoNation's shared service center, a number I had to track down myself to have the contract updated.
Bottom line, the dealership and it's management only cared about selling the car, my return business or satisfaction was unimportant to them.