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Problem solved - DAVIDSYODA
My Mazda CX5 had an annoying feature installed by a previous dealer. Star Mazda service quickly detected the source and had it removed. Very satisfactory service.
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Extremely helpful - Robin
Thank you to Bennett Bennington for being so helpful with my daughter's Mazda 3. Your care, concern and understanding were above expected. Thank you! I would encourage everyone to use this dealership.
Product Knowledge 100% - Rossana
I had the best experience with Ramon, he genuine wanted me to be happy with my Mazda CX-5 he was professional and represent Maxda excellent, he knows everything about the car. I am very happy with his sales skills. Thank you for helping me and reverse my
Bad experience with the other 2 dealers I had in the last month. I will come back for sure.
Exceptional Service - tusken
I called ahead of time and spoke to the service advisor Temo and he was happy to take my call and put me in for an appointment to have my 2018 Mazda 3 serviced and have the filters replaced. He was friendly and helpful in explaining what my car needed, how long it would take and provided an accurate estimate for the work. Being local I rode my bike home and around an hour and a half later, I got a text message saying my car was finished and that a driver was being dispatched. I was picked up and dropped back off at the dealership where my car was waiting. It was clean, vacuumed and sounded great. Temo was happy to talk me through all of the work they performed and explain what my car will need during its next service. This is by far the best customer service experience I have ever had at a dealership and I look forward to coming back many times over for all of my vehicles’ needs.
Efficient - Marla21
Great service all the time from service advisor and service technician. Always meet my expectations. It's never a hassle to make an appointment that works for me.
The Hands Down Worst Business Experience I've Ever Had - erikschmitt
WARNING: Do NOT get a car here.
(Feb. 2015) I mistakenly leased a Mazda 3 here while still in a lease with Hyundai (for some reason I thought it ended the same week I went to Mazda). I freaked out, called Mazda and went in the next day.
When I got there I met with Coty – the manager who leased me the Mazda 3 the day before. He sat me down and had me wait for him for about 30 minutes. While waiting for him, I spoke with a salesperson there and told him what happened. He told me it should be a pretty easy fix.
When Coty returned I re-explained to him what happened, told him that it was totally my fault and apologized and that I wanted to get out of the lease. He told that that couldn’t be done because all of the paperwork had been sent in and processed. I said there must be something that could be done and that I would even take a lower model for a lower price, he said that this couldn’t be done either. I went back and forth with him for a while and he told me what he could do is cover one of the payments on my lease. This would involve me writing a check to Mazda for a bigger deposit on my current Mazda 3 for the amount of 2 payments on my Hyundai, and then Mazda in turn would send Hyundai a check for 3 payments.
I refused this offer initially because I thought Mazda wouldn’t actually follow through with it. I also thought it was weird that I could totally somehow still pay a bigger deposit on my car if all the paper work had already been sent in and processed.
I wasn’t satisfied with Coty’s answers and told him I also felt like I got a bad deal on the car and told him about the lease deal I saw on the website for the more expensive SUV. He said it’s because the Mazda 3s’ sell so he can’t give me a better deal but can somehow magically offer a car that costs $5000 more for the same price.
After getting frustrated with Coty’s answers, I told my story to the original saleswoman I spoke with before Coty came in to negotiate with me the day before. She was helpful and said we could go talk to the manager Vahe to see what could be done. On our way to Vahe bumped into Coty. Coty asked us what we were doing and she told him that we were going to speak to Vahe. He said that Vahe went home. She thanked him for letting us know and she brought me to go see someone else.
On our way to go see this other person, Coty caught up with us and told us to follow him. She asked him where we were going. He said ‘we’re going to see Vahe.’ Weird. Coty had just said Vahe went home. More red flags for Coty.
Turns out Coty just took me into Vahe’s office to CHEW ME OUT for not wanting the car. I again explained I made a huge mistake not checking the dates and that I really needed to get out of the lease. The car saleswoman tried to defend me but he snapped at her. She became quiet and left the room. Coty asked me how it was his fault that I leased two cars. I told him that I never once said that I was his fault, that I had just made a huge mistake and needed help. He told me that I would need to take the car home that night or that he would have a tow company tow the car to my house and send me the bill. He also said he did try to help me with a ‘generous’ offer of covering on of my lease payments and that I didn’t accept his offer so I ‘didn’t even want his help.’
I finally agreed to accept his offer because I can’t afford to pay for two car lease payments + a car tow bill.
I go into the leasing manager’s office to complete the deal where Mazda covers one of my Hyundai lease payments. I asked if I would need to write a new check for my deposit and the leasing manager said no, he already had the original check and showed me my original lease papers and original check for the deposit. They hadn’t been sent it and processed like Coty said they had. Another lie.
For this lease payment deal to happen, I had to sign a new paper saying my lease was changing and then I had to resign my lease papers. ANOTHER lie. I could have gotten the lower model or totally cancelled.
After all of this, a few weeks later I find out that Coty/Mazda has not sent in the check to cover my Hyundai payments. I ended up making another payment on my Hyundai.
I called the finance manager at Mazda to tell him that it hasn’t been paid. He told me he would call me back in 15 minutes. I called him back 2 hours later leave a message – nothing. I call again the next day and leave a message. Nothing. So on and so on. Called Coty, the manager of Sierra Mazda, Vahe, left a messages, didn’t hear back.
After a week of trying to get a hold of someone at Sierra Mazda I was transferred to Sierra Chevy by mistake. I told the finance manager there my story and she walked over to Sierra Mazda to have someone talk to me and find out what happened. After she spoke to Mazda, they finally called me and sent the check in. I seriously had to call CHEVY to get a hold of Mazda.